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How the iPhone Blew Up the Wireless Industry. The business deals behind it are as impressive as the phone itself.
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Max Yasgur’s farm is for sale. Own a piece of history as the site of the 1969 Woodstock Music Festival in upstate New York for a mere $8,000,000.
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The world’s nicest low-income housing project is in Vienna. With schools and businesses included, it’s its own complete community.
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How to assert mind-control over customer service reps. There are only 13 steps, but the most important is to stay calm.
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Most food items an be made more appealing with the addition of googly eyes, and now you can eat them, too! Here are the instructions, plus a recipe for an edible Flying Spaghetti Monster.
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Ducks on Parade! This is how you get the flock out in India.
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The Congressional Bunker. Not such a great idea once the press got hold of the story.
Comments (3)
Comment
I am a customer service rep, and I can tell you right away most of those rules will NOT work, mostly because they assume that the customer will get hassled and/or told they cannot get what they want, and I can tell you that’s not the case 99% of the time. Our job is to make you happy, not angry. Most problems are solved quickly and without the need of a supervisor(who isn’t even here most of the time, so if you ask for one you’re just going to get voicemail) If you tried to pull most of that with me or anyone I’ve ever worked with it will take you a lot longer to get what you want - just asking outright is absolutely the easiest way to go about getting it. csr’s are not your enemy, they’re trained usually to be your advocate within the company.
posted by liz on 1-10-2008 at 8:42 am
I agree with liz. I have been a csr for a few different companies, and I am more than happy to help customers, and it is what makes my job worth it. Out of the tips, they were good until she got to the actual call. If you called me speaking to me like that, even in calm tones, I would assume you thought that I was stupid.
It is important that a csr controls the call because we are trained around that call flow. If you constantly interupt us, we may miss important information that you need to know. Also, as for the asking for a supervisor, our supervisors REQUIRE us to get basic information concerning the issue, in most cases it is something the csr can solve, but we need the approval from our supervisors.
Our supervisors are not trying to dodge the call, they need a moment to think about the issue and formulate the best solution for you.
The best tips are:
Stay calm, yelling gets you no where fast.
Do not insult or berate your rep, we make mistakes too sometimes, but we always fix them.
And when you call in, make sure you know what the issue is, and that you have all the information needed, this makes the call flow a lot smoother and faster.
posted by Adam on 1-10-2008 at 9:26 am
According to Wikipedia, Yasgur’s farm has been on the market since August of last year. It’s time for a price reduction, the market is pretty soft, even for historic sites.
posted by fixedgear on 1-10-2008 at 2:04 pm