Comments on: Customer Disservice, Obscure Talents and Youth Sports

By: stephanie eyre

stephanie eyre — Wed, 30 Jul 2008 16:59:42 +0000

i’ve had the bad ones are ones that unfortunately I really remember. Customer service these days has really gone on a downfall and something needs to be done to change that. I have just recently come across a website called Mindshare. com where the main focus is on customer service. It’s really worth checking out! It’s not too much to ask to be treated with respect and good service.

By: Carrie T

Carrie T — Mon, 21 Jul 2008 20:08:41 +0000

I have been researching customer service problems and have found that this service is going downhill. It seems as though some companies don’t understand that they are skimping on the one thing they should be focusing on. I have had lots of bad customer service. Only a few places was it so bad that I would not return. I took a customer service survey that helps you gauge how well you understand customer service. I hate to admit I missed a lot but it helped me to see some points I could work on. You can try it at: mshare.net

By: Rachel

Rachel — Mon, 31 Mar 2008 20:38:25 +0000

3. I’ve never visited it, but Chicago’s International Museum of Surgical Science kind of terrifies me.

4. I work for a publisher and can recite ISBNs/part numbers for a frighteningly large number of our products at any moment.

By: C

Mon, 31 Mar 2008 01:15:58 +0000

1. My worst customer service in recent memory came from my dentist’s office last summer. I made an appointment a month in advance. The day before, they had to cancel it…no big deal, we rescheduled it for the next month. When the rescheduled appointment date came, they (no surprise) had to cancel it again. I’m a teacher and it’s early August by this time, so I didn’t have room to reschedule. As I was calling to complain, the receptionist realizes that the particular dentist I was going to see wasn’t even covered under my insurance. Surely this should have been figured out two months earlier when I made the original appointment? I ended up finding a new dentist.

2. If Elizabeth Kostova (The Historian) ever comes out with another book, I’ll buy it within 24 hours, but I’m not holding my breath.

3. The strangest museum I’ve ever been to was the Medieval Torture Museum in Rothenberg, Germany 5 years ago…very cool and disturbing!

4. My most impressive obscure talent…I don’t think I have one, though in high school I was very competent with a MIG wire welder…I was an artist and that was my medium. But I wouldn’t put money on being able to use one properly now.

5. My most vivid youth sports memory was when I was playing recreational soccer when I was about 11-13 years old. I had this crazy fear of getting called on a handball, so as an opponent was lining up on the sidelines to kick the ball in, I made sure that my hands were securely clasped behind my back. I was probably only 15 feet from the kick and ended up catching the ball with my nose, which started bleeding a bit. I tried to tough it out and keep playing, even as my coach on the nearby sidelines asked if I needed to come out. A few minutes later, as tears welled up in my eyes, I caved. I still have very fond memories of playing and managed to limit the nosebleeds in the following years.

By: Nikki

Nikki — Sat, 29 Mar 2008 18:43:29 +0000

3. The Cockroach Hall of Fame Museum in Plano, Tx – Yeah. It has dead roaches dressed as celebrities. Elvis, Liberaci, Marilyn Monroe… it was a completely unnecessary afternoon in my life.

By: Dana

Dana — Sat, 29 Mar 2008 08:36:04 +0000

1. A few years ago, my younger sister (who had never flown before) and I were flying out of Denver airport. I had recently been pierced, let’s just say below the ears and above the belly button, and was worried about setting off the metal detector. My sister went through before me, and sure enough, i set off the detector. I told the female security officer of my piercing, and she oh-so politely told me to wait in the plexiglass cage designed for evil pierced lawbreakers like me. I did as I was told, and started to tell my sister to wait for me,and the officer YELLED “YOU ARE NOT ALLOWED TO TALK TO PEOPLE!!!” At this point, i went into my cage, and waited, and waited, and waited, for what seemed like forever (it was probably only 10 minutes or so, but when people are staring at you wondering why you are in the box, it seems like longer). She came in, used the wand thingy on me and it was the rivets in my jeans making it go off. It doesn’t seem like that big a deal now, but it was the summer of 2002,and I was scared to be flying anyway, without the added stress of an angry security officer yelling at me. I’m just glad they didn’t make me remove my piercings, like that poor girl in the news!

2. I can’t seem to pick

3. I lived in Oklahoma as a child, and remember a place in OKC called the Omniplex or something like that. Not exactly a museum, btu it had a really cool science center for kids.

4. I can pick things up with my toes. I’m also very good at accents. I once had a British guy ask me what part of England I was from.

5. I have been hit in the face with just about every type of ball you find in a high school gym. I was playing volleyball with my family once, the ball hit me in the head, and they kept the ball in play… man, I hate playing sports.

By: heather

heather — Sat, 29 Mar 2008 05:13:05 +0000

1) Oh, boy do I have a customer service story. I got a Compaq Presario laptop last year for my birthday, complete with an early Home edition of Vista. Everything was find and dandy until about 4 months later when it would suddenly decide to stay off when I pushed the power button. On top of that, it began to eat up RAM like there was no tomorrow, so I called tech support. After a rousing game of phone tag, the rather nice techie pretty much told me to take the battery out and leave it out for a few minutes so the memory could clear. That helped…once, and I ended up turning it over to a friend of mine that knew as much about computers as the guys who invented it, and he installed and old version of XP to solve the RAM issue. Unfortunately, he didn’t know that Vista didn’t have all of the drivers that XP needed and I essentialy had a power-eating paperweight for a while. Meantime, I was calling Tech Support more than I should and getting more useless info until one guy pretty much said to send the thing in to get it fixed. There seemed to be a light at the end of the tunnel, but it turns out the server at HQ was down and it took another week and yet another call to realize that they needed to send us a BOX for that. Most of the guys I talked to were pretty nice to me and fairly helpful, but they pretty much had no idea how to help me out though that didn’t stop them from suggesting useless tricks. By now, I was pretty much loathing Vista’s existence(I still kinda do) though my laptop finally came back as good as new…ish. Now I’m just hoping that by posting this I don’t doom myself to another year of that again.

4) The most impressive thing I think I can do is that I can bend my fingers backward in an arch. I’ve seen some others that can do it too, but people seem the most freaked out when I do it. I can also play a game of computer solitaire really really fast, but that’s just do to a quickly bored mind and a slow modem lol.

By: Sandy C

Sandy C — Sat, 29 Mar 2008 04:20:54 +0000

Ha Ha Mary Sue I work there too! Unfortunately cashiers do get “crapped on” too often.
I only have an answer to #2: Augusten Burroughs ALL THE WAY! He is a genius!

By: Miss Cellania

Miss Cellania — Sat, 29 Mar 2008 04:12:38 +0000

I just want to say congratulations on your upcoming parenthood!

By: septer

septer — Fri, 28 Mar 2008 23:19:24 +0000

EMStoveken,
#5 about the opposing team’s coach running alongside the kids and shouting instructions to both teams had me grinning :D