Comments on: New Stretchy Circuits Coming to a Computer Near You! http://www.mentalfloss.com/blogs/archives/13696 Feel Smart Again Sun, 8 Nov 2009 22:25:36 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Christina http://www.mentalfloss.com/blogs/archives/13696/comment-page-1#comment-64574 Christina Fri, 28 Mar 2008 16:05:58 +0000 http://www.mentalfloss.com/blogs/archives/13696#comment-64574 Bah! Posted in the wrong thing! Sorry to everyone interested in stretchy circuits! Bah! Posted in the wrong thing!

Sorry to everyone interested in stretchy circuits!

]]> By: Christina http://www.mentalfloss.com/blogs/archives/13696/comment-page-1#comment-64573 Christina Fri, 28 Mar 2008 16:01:34 +0000 http://www.mentalfloss.com/blogs/archives/13696#comment-64573 I am in Customer Service (Box Office Rep for a Shakespeare Theatre in VA) while I'm finishing my graduate degree, and, while I sympathize (nee, empathize), with many tales of Customer Service woe. I think that the other side of the story is just as valid, sometimes. I have been screamed at, threatened, accused, and berated for doing my job. No refunds means no refunds, everyone. It says so on the material, and we make very few exceptions (accidents, deaths, hospitalizations). In cases of downright rudeness, the customer is in the right, but there are times when the confusion on the part of the representative is genuine, when getting you what you want could cost them their job, and when they honestly have no ability/permission to help you with a particular problem. Remember, the person on the other side of the phone is just that, another person, probably making minimum wage, trying to make ends meet, and dealing with rude customer service people (esp. student loan reps) of their own. There's no excuse for rudeness, but don't automatically assume that they don't want to help you. Thank you. I am in Customer Service (Box Office Rep for a Shakespeare Theatre in VA) while I’m finishing my graduate degree, and, while I sympathize (nee, empathize), with many tales of Customer Service woe. I think that the other side of the story is just as valid, sometimes. I have been screamed at, threatened, accused, and berated for doing my job.

No refunds means no refunds, everyone. It says so on the material, and we make very few exceptions (accidents, deaths, hospitalizations). In cases of downright rudeness, the customer is in the right, but there are times when the confusion on the part of the representative is genuine, when getting you what you want could cost them their job, and when they honestly have no ability/permission to help you with a particular problem.

Remember, the person on the other side of the phone is just that, another person, probably making minimum wage, trying to make ends meet, and dealing with rude customer service people (esp. student loan reps) of their own. There’s no excuse for rudeness, but don’t automatically assume that they don’t want to help you.

Thank you.

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