Comments on: Baby on Board

By: JHop

JHop — Wed, 19 Nov 2008 21:28:00 +0000

I had almost the exact same problem with MLB.com earlier this year! They would only refund one month’s worth of charges and I am so livid!

By: Sharron

Sharron — Tue, 18 Nov 2008 00:15:00 +0000

Just think of the amounts of money these companies take in doing this…I would bet there is no one in the whole country who hasn’t paid at least one month to someone after they had cancelled. Tis my opinion that they do it on purpose and we need to find a way to fight it.

By: dangermouse

dangermouse — Mon, 17 Nov 2008 23:19:00 +0000

I once had a huge saga with Lufthansa Miles and More airpoints… basically in New Zealand you cannot just spend your airpoints online, you must go through a call centre. So I rang up the call centre, wanting to book a flight to Fiji for the New Year holiday. The lady (who sounded like she was in a call centre far away from New Zealand) said I didn’t have quite enough airpoints for the flight and suggested I buy additional airpoints online to avoid incurring a $100 transaction fee over the phone in addition to the $400 I would be spending on more points. So I did just that, called them back to book the flight, and the SAME WOMAN said there were no flights available for purchase with airpoints, as this is a very busy time for flights to Fiji. So I had 8000 useless points, I was out of pocket, and she could have told me that when I called the first time. On top of that they charged me twice for the airpoints. Angry emails and calls to Lufthansa in Germany ensued, and i still haven’t straigtened it out. Yep the Germans might be efficient… at ignoring my complaints and taking my money twice, anyway!

By: KerriH

KerriH — Mon, 17 Nov 2008 20:20:00 +0000

When the Iphone came out, we broke off our Verizon contract to get one. The customer service guy said, and I quote, “Don’t worry about the cancellation fee, no one ever pays those” And so we didn’t.

Turns out, 8 months later, they had been sending angry letters to the house we hadn’t lived in for over a year (nevermind our billing address was correct in their system). When we finally found out what was going on, we paid the cancellation fee, was told there would be no credit repercussions and thought that was the end of it.

Fast forward 3 months…we now can get no loans and our credit is shot for the next 7 years.

Thanks Verizon.

By: Dawn

Dawn — Mon, 17 Nov 2008 20:12:00 +0000

My two suggestions:

1) Call your CC company and tell them that any future charges from MLB are not authorized, and should be rejected by your CC company.

2) Inform your CC company that if they do not comply with the above, you will cancel your account with them.

I figure it’s easier to cancel the card and either get a new one with another company or even with the same company.

Or….tell the CC company your card was stolen. That will get you a new number that MLB doesn’t have.

By: Amy D.

Amy D. — Mon, 17 Nov 2008 19:34:00 +0000

I’ve been having an issue with Stamps.com for well over a year. I tried the service for the month (the “free” month), decided against it, and called to cancel before my time was up. The next month, there was a charge on my card from them! I called my credit card company, filed a dispute, then called Stamps.com to straighten it out. They fixed it that month. Next month, same thing all over again. This time I call and write a letter. Next month, my card has expired, and I figure that it was taken care of. Wrong! I get a letter saying that my card had been declined and I needed to call them with my new card information. So I call them, tell them I’ve cancelled twice already (confirmation numbers in hand), and the nice girl says that it’s taken care of. To this day, I’m still getting letters saying I owe them because my card was declined. I will never use Stamps.com again.

By: Stacy the Amazing

Stacy the Amazing — Mon, 17 Nov 2008 18:36:00 +0000

I’m not sure about the rest of you, but I’ll be singing “Baby on Board” by Homer Simpson and the barber shop quartet he had with Barney, Chief Wiggam, and Apu back in the early 90’s.

By: Bob Bobert

Bob Bobert — Mon, 17 Nov 2008 18:21:00 +0000

You are certainly not alone my friend. I had the same problem with MLB, I spent hours on the phone, sent letters, and finally received resolution only after contacting the BBB (Better Business Bureau). The mother-f’ers have a terrible record with many similar complaints. My whole ordeal spanned over a 2 year period. I guess when you’re a monopoly you can get away with crappy and borderline criminal customer service.

By: Jeanine

Jeanine — Mon, 17 Nov 2008 17:22:00 +0000

I’m still battling with Sky Italia. You see, I lived in Italy for 2 years and had satellite cable service. Well, I cancelled it, sent in a letter and returned the receiver. It’s been 9 months and I’m STILL getting charged 65 dollars every 2 months.
Yup.

By: WarTiger

WarTiger — Mon, 17 Nov 2008 16:53:00 +0000

I have a story that actually has a happy ending.

My boyfriend gave me a subscription to Vogue three years ago for Christmas when we were in college. I graduated, moved, and we both thought the subscription was up at the end of the year. Well, turns out two years later they have been renewing automatically and the girls that live in my old house have been enjoying my vogue for almost two years! So we called vogue, they cancelled the subscription and are sending me a years worth of Vogue for free to make up for the ones he paid for and i didnt receive. Thanks, Vogue!