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Not a great week for JetBlue. While there were isolated reports of the esteemed airline’s positive handling of weather-related delays, not much goodwill was engendered with all the cancellations.
I’ve never had the pleasure of flying JetBlue, but I’ve heard all the glowing praise. They dominated the 2006 J.D. Power customer satisfaction rankings. So they must have a penchant for being on time, right?
Not so, says the FlightStats carrier performance summary (PDF here). In December, JetBlue finished dead last out of forty airlines, with only 63.5% of flights arriving on-time. In fact, 15.9% of delays were “Excessive” (over forty-five minutes), which was also the worst.
For the record, Aloha Airlines won the gold, with 91.6% of flights on-time. Delta was the highest-ranked major carrier, in fifth place with 80.4%.
FlightStats is a pretty powerful tool. I’m flying from Newark to Durham in two months, and will now put Aloha Airlines at the top of my consideration set. Oh, right.
So, anyone get stuck on the tarmac last week? Let’s also open up the floor for any bad travel stories. Air it out.
Too bad Aloha Airlines only flies round trip Hawaii and California (one from NV)I guess it makes it easy to be on time when you do not have any connections.
posted by Croptilldawn on 2-19-2007 at 12:05 pm
jetblue is highly praised — but i found it to be a lot like a nicely designed greyhound bus experience; packed, stuffy, no service — basically the IKEA of the air with barely tolerable conditions for a trans-continental flight. probably they are just great for short trips.
posted by anonymous on 2-19-2007 at 10:37 pm
Thanks for the comments and quote. We are pretty proud of the massive amounts of historical data we have compiled on the air travel industry and specific flight tracking data. It truly helps consumers see through the marketing and advertising and let airline’s records stand for themselves. I wish FlightStats had been around in the 90’s when I was stuck in Denver for 11 hours! Now that is excessive. Thanks again and happy travels!
posted by FlightStats on 3-22-2007 at 1:44 pm