You know the voices, but who are the real people behind them? Meet 10 of the most famous disembodied voices ever recorded.
Believe it or not, the famous Amtrak Julie, who debuted in 2001, is actually named Julie… Julie Stinneford of Boston, MA, that is, who won the role after an extensive audition process. She’s so lifelike, oftentimes riders say they didn’t immediately realize Amtrak’s Julie is a computer program. All those informal expressions, like when she says, “Great!” or “Got it!” — those were recorded on purpose after Amtrak conducted a survey and learned that most people prefer their automated operators on the colloquial side (as opposed to live operators, who people seem to prefer on the formal side… go figure). In handling about a quarter of Amtrak’s annual call volume Julie has saved railroad tens of millions.
Julie has become such a hit that NPR once set her up on a computerized Valentines date with Tom, Mr. Customer Service for United Airlines. Sadly, the romantic conversation derailed when the real voices behind the computer personalities started arguing which was the best mode of transportation: plane or train.
Here’s an impromptu recording I made of Julie. While the voice-recognition is mostly there, she still had a hard time figuring out my juvenile sense of humor.
“Mind the gap” has become as iconic to London as double-decker buses or the London Bridge. For those who aren’t familiar with it, the gap is the space between the subway car and the platform. Emma Clarke, one of the more famous voices of the Tube, as it’s sometimes called, recorded her first announcements for the Underground in 1999. Clarke, of Altrincham, Cheshire, was born in 1970 and is a married mother of two. Besides her freelance voiceover work, she’s also an accomplished writer who has penned shows for the BBC. She’s also a regular contributor to BBC’s 5Live.
Mind the Sack! It’s widely believed that Clarke was terminated from a job at the London Underground in 2007 after posting spoof messages on her Web site. But that isn’t what happened. Clarke was misquoted in the press as saying she never used the London Underground and hated tube trains; as a result a spokesman from LU told reporters that Ms. Clarke’s contract was experiencing “severe delays.” Cue global media frenzy. Today, Clarke’s voice is still used on the London Underground and she continues to work as a freelance voiceover, writer and broadcaster. She has never been an employee of London Underground. Ever. And she does use and love tube trains. Fact. You can hear some of the funnier spoofs she recorded here.
We tracked her down recently and had her record a special “Mind the Gap” just for us!
The phrase “AT&T” has made Pat Fleet’s voice one of the most famous and recognizable in the country. Since 1981, she’s recorded tens of thousands of phone messages for various phone companies including AT&T, Verizon, and Bell Systems. Born Patricia Curry on September 11, 1943 in Dayton, Ohio, Fleet first recorded messages for the Bell System’s Automated Coin Toll System. In the late ‘80s, customer surveys showed that of all AT&T’s voices, Fleet’s was the one people preferred most, so she landed the gig recording her most famous phrase, “AT&T,” which is the company’s signature sound. (You can hear it below.)
Hold the phone! In her own house, Fleet’s husband recorded the outgoing message on the family’s answering machine, naturally.
He had nicknames like V.O.G. (Voice of God) and “Thunder Throat.” He projected the image of a giant man, despite being only 5’8 ½. His voice was one of the most recognizable and beloved movie trailer voices of all-time… the one everyone else still imitates…
Don LaFontaine was born in Duluth, Minnesota on August 26, 1940. “The King of Voiceovers” was famous for trailers that began “In a world where….” So famous, he spoofed himself on a Geico commercial shortly before his death a couple years ago. He provided voiceovers for more than 5,000 movie and videogame trailers, commercials and promotions during his 33-year career. At his peak, he was doing as many as 60 promotions per week, and sometimes as many as 35 in a single day right out of his own home recording studio.
Here’s one of our favorites:
Though first a singer, Karen Jacobsen is known best for giving driving directions. She is the voice of GPS. Born in Mackay, Australia, she now resides in New York. When the Global Positioning System needed a voice in 2005, they decided the most desirable candidate would be an Australian now living in the Northeastern United States. Jacobsen won the audition and her voice guides drivers the world over. To create the computerized speech system, Jacobsen had to record 50 hours of script to get every possible combination of syllables. Then, the behind-the-scenes tech wizards cut it all up to work in their computer program.
The Right Direction: Recently, she started To Zambia with Love, to help cildren living in poverty.
Russ Leatherman was born in 1962 and helped to found Moviephone in 1989. A decade later, in 1999, Moviephone was purchased by AOL. Leatherman’s voice has become famous and his reviews are featured weekly on CNN, MSNBC, and Fox News Channel as well as radio staions coast to coast. Being a pop icon always leads to parody; as the saying goes, imitation is the highest form of flattery, and Russ Leatherman should surely be flattered. His iconic “Hello and welcome to Moviephone!” has been parodied on shows such as Saturday Night Live, The Simpsons, and who can forget the classic “Why don’t you just tell me what movie you want to see?” from Seinfeld.
In case you forgot what the original sounds like:
Brian Cobby, who began his career as a telephone exchange worker, was selected from more than 5,000 British Telephone employees to be the voice of BT’s famous speaking clock. He went on to beat out the other 11 finalist who were all female, to become the first and, to date, only male voice of the BT speaking clock. In case you’re not familiar with the service, in the United Kingdom, the speaking clock can be reached by dialing 123 on a BT phone line. It’s automated, of course, but back in the day there were actual people sitting in windowless rooms answering the phone and relaying the time.
Cobby was born on October 12, 1929. He was the voice of the clock for more than 22 years, before finally being replaced in 2007 by Sara Mendes da Costa. Here’s a recording of Cobby’s speaking clock:
During the reign of AOL, “You’ve Got Mail!” – the three words that revolutionized e-mail and even inspired a movie, was heard more than 27 million times a day (more than 18,000 times a minute). Though AOL eventually went on to get famous folk to record the catch-phrase, the original was voiced by Elwood Edwards, who also did AOL’s “Welcome,” “File’s done,” and “Goodbye.”
But how did he land the job in the first place? Well, in 1989, his wife was working in customer service for Quantum Computer Services. Quantum had an online service called Q-Link. One day, she overheard the company’s CEO, Steve Case — yes, the guy who went on to launch AOL — telling someone how he wanted to incorporate a real person’s voice into the service. She barked, “Hey, you ought to try Elwood.” It made sense, seeing as her husband had spent his long career in local radio and TV. So he spoke those original four phrases into a cassette tape and was soon on his way to becoming a disembodied voice legend.
You’ve Got to be kidding: In an interview, his wife once remarked: “A few times, when he’s been taking a nap, I’ve logged onto AOL – and he’s woken himself up!”
Here’s the original, kicking it old-school, AOL 1.0:
Pat Whymark, the voice of BT Telephone services (as well as the NHS Swine Flu Hotline), began her career studying acting at Royal Welsh Collage of Music and Drama. In addition to providing voiceovers for numerous commercials, films, and BBC documentaries, Whymark helped to found the Eastern Angels Theatre Company where she composed music for several plays. Whymark now works solely as a voiceover artist for Voice-Prompt.
On top of being a best selling-author, consultant, and media personality, Dr. Joan Kenley is also known as the “voice of voicemail.” She has recorded voicemail messages for Nortel, Pacific Bell, Verizon, and Sprint voicemail systems. She’s a talk show host and a psychologist, and involved in all sorts of squishy New Age sounding things: She’s a core member of The Millionth Circle, an international, grass-roots, volunteer movement comprised of women who believe that gathering in circles is a powerful way to create positive change in world consciousness.
D’oh! yeah: she’s also the “telephone lady” on a few episodes of The Simpsons.
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You neglected to have a sample of one of the most famous Ms. Jane Barbe!
posted by Joseph Singer on 3-16-2010 at 11:57 am
I think the second two are Jane.
“In 1963, she began recording messages for the Audichron CompanyAudichron Company
Audichron Company was a company founded in the 1930s by John Franklin in Doraville, Georgia, to produce the Audichron, a talking clock. By the 1970s, there were thousands of Audichron time-of-day announcers in use all over the world. Audichron had also developed a machine to announce the temperature…
(now known as ETC) announcing timeTime
Time is a component of the measuring system used to sequence events, to compare the durations of events and the intervals between them, and to quantify the motions of objects…
, temperatureTemperature
In physics, temperature is a physical property of a system that underlies the common notions of hot and cold; something that feels hotter generally has the higher temperature. Temperature is one of the principal parameters of thermodynamics…
and weatherWeather
Weather is a set of all the phenomena occurring in a given atmosphere at a given time. Weather phenomena lie in the troposphere. Weather refers, generally, to day-to-day temperature and precipitation activity, whereas climate is the term for the average atmospheric conditions over longer periods…
, as well as recordings for early voice mail systems. In the ’70s1970s
The 1970s was the decade that ran from January 1, 1970, to December 31, 1979.In the Western world, social progressive values that began in the 1960s, such as increasing political awareness and political and economic liberty of women, continued to grow…
and ’80s1980s
The 1980s was the decade that ran from January 1, 1980, to December 31, 1989.The time period saw social, economic and general change as wealth and production migrated to newly industrializing economies…
, she regularly recorded the intercept messageIntercept message
An intercept message is a telephone recording informing the caller that the call cannot be completed, for any of a number of reasons ranging from local congestion, to disconnection of the dialled phone, or network trouble along the route….
s used when a number is disconnected, and started sharing recording duties with (AT&TAT&T
AT&T Inc. is the largest provider of local, long distance telephone services in the United States, and also serves digital subscriber line Internet access. AT&T is the second largest provider of wireless service in the United States, with over 77 million wireless customers, and more than 150…
voice) Pat FleetPat Fleet
Pat Fleet is a working American voice actress known as the registered voice of AT&T. Widely recognized for the tens of thousands of recordings she has made for U.S…
in 1981 who eventually took over Barbe’s role.
Through the years, Barbe’s voice became well-known through the phone companiesTelephone company
A telephone company provides telecommunications services such as telephony and data communications. Most of the largest telcos, whatever their origins, are or were at one time nationalized or state-regulated monopolies…
’ use of her recordings, as well as her messages recorded for voice mail clients. The time announcements she recorded for NBS (now NIST) are used on radio station WWVHWWVH
WWVH is the callsign of the U.S. National Institute of Standards and Technology’s shortwave radio time signal station in Kekaha, on the island of Kauai in the state of Hawaii.”
posted by Ned on 3-16-2010 at 12:56 pm
I wonder who will be the next movie trailer ‘guy’ after our current one dies. Its a hard set of shoes to fill, I’d say…
posted by Kate on 3-16-2010 at 1:09 pm
The lady who did our company directory when you call in had a great voice. She left years ago, but when you call our company, she still cheerfully answers the phone and tells you the extension list. Makes me remember here everytime.
posted by DD on 3-16-2010 at 1:33 pm
Does anyone happen to know who does the voice for the Verizon Wireless GPS service, VZ Navigator? I don’t think it’s the same as the voice-mail lady. My friends and I have nicknamed her “Joyce the Voice” and especially delight in the slightly passive-aggressive way she says “Recalculating route!” when we accidentally take a wrong turn.
posted by FizzyGurrl on 3-16-2010 at 1:55 pm
We have an automated phone lady too at our non-profit hospital. The funny thing is she’s kind ugly (hair growing out of moles, over wieght, etc) – BUT, her phone voice is so awesome. Sometimes I just call the que to get cheered up.
posted by Disco on 3-16-2010 at 2:26 pm
Interesting side note: Amtrak Julie appeared on Jeopardy in February or March 2006. That was the same week I appeared, and I have a picture with her and several other contestants in the Radisson Hotel restaurant after that day’s taping! As I remember, she had a great sense of humor.
posted by Kim on 3-16-2010 at 2:52 pm
Check out this youtube link http://www.youtube.com/watch?v=JQRtuxdfQHw
Its the 5 guys in a limo and all of them are voice over guys. Pretty funny
posted by Dave on 3-16-2010 at 3:46 pm
Since the post didn’t link to it, I had to track it down. From February 14, 2002, “The Complexities of Modern Love in the Digital Age” by Neva Grant (i.e. the funny Valentine’s story about Tom and Julie):
http://www.npr.org/templates/story/story.php?storyId=1138054
(And http://www.npr.org/templates/story/story.php?storyId=102565932 if you want more about Julie and customer service.)
posted by CJ the Listener on 3-16-2010 at 4:10 pm
The Electric Department in my city has the most annoying automated voice system I have ever heard. She tries too hard to enunciate everything and sounds like she’s talking out her nose and stretches out the end of all her words.
“If you would like to check your account balance informationnn-uh, press onnnne-uh!”
posted by Nicole on 3-16-2010 at 4:58 pm
I want one of those jobs.
posted by Bearman on 3-16-2010 at 5:12 pm
When #4 passed away, Wait Wait Don’t Tell Me (NPR) re-played an appearance he’d done a few years back during which he read the tag lines for various NPR shows in his voiceover voice. It was hilarious! “Well… you’ve done it again. You’ve wasted another hour listening to Car Talk…”
posted by Roger on 3-16-2010 at 5:19 pm
Who is the guy with the reedy voice that says \support for NPR is from…\?
posted by Frank on 3-16-2010 at 7:02 pm
you are missing probably missing one of the most famous voices we hardly ever see – Lorenzo Music (?)
he did the voice of carl the doorman i think (was too young to really remember) and Garfield on the cartoon show
sorry if i got the names or spelling wrong!
posted by Scott T. on 3-16-2010 at 7:09 pm
I hate to be a London snob, but when you say “as iconic as London Bridge”, dont you mean TOWER bridge? Believe me, this is a HUGE pet peeve amongst londoners.
posted by sarah on 3-16-2010 at 7:35 pm
Don LaFontaine originally played the “Not My Job” game on a “Wait, Wait… Don’t Tell Me” episode in May 2005. The clip is still available and is *utterly* entertaining.
http://www.npr.org/programs/waitwait/archrndwn/2005/may/050514.waitwait.html
(The best part starts just over three minutes into the Not My Job segment, which is about in the middle of the show in the second third.)
posted by CJ the Untold on 3-17-2010 at 12:43 am
I only knew about Don LaFontaine, I think he is the most famous one. However, the ‘You’ve Got Mail’ voice was really a fact! I always wondered how they did it and now I know!
posted by Jane on 3-17-2010 at 6:08 am
My favorite spoof that Mr.LaFontaine did was, “But a new wind was about to blow…”
I still crack up thinking about it. :)
posted by helenann on 3-17-2010 at 10:09 am
not only was don lafontaine famous for ‘in a world…’, he was the one who coined the phrase!
posted by tolonda on 3-17-2010 at 12:42 pm
hmm, I got almost none of the samples. And lighten up, Sarah!
posted by Barbara on 3-19-2010 at 12:18 pm
I was once introduced to a guy at a bar who told me he was a voice over artist for New Zealand’s mobile phone service, Vodafone. I didn’t believe him until he gave me the spiel – “Welcome to Vodafone. We regret to inform you that your account is overdue….” It was HIM!! (I hear that message every month, I’d recognise that voice anywhere!) I didn’t know whether to laugh or hang up on him when he spoke.
posted by dangermouse on 3-22-2010 at 4:09 am