Last Saturday, I thought I found an error on my cell phone bill. I say "I thought" because the bill was printed in Spanish.
After a frustrating debate with an automated operator, I finally got through to a real person. He agreed to reprint my bill. And he begrudgingly waived the $5 fee. What service!
This Saturday, the new bill arrived. TodavÃan en espaÃ±ol. But when I called customer service, the automated operator put up a fight. "I'm trained to answer many questions," she bragged. "You... READ ON