FAQs

Is your site secure?
How do the shirts run size-wise?
Do your T-shirts shrink?
In the subscription /shirt special, can I send the shirt to one address and the subscription to another?
Why did my credit card transaction fail?
Why did PayPal change my shipping address?
Why didn’t the discount code work?
I messed up my order, can I fix it?
How will I know if you got my order?
When will my order ship?
Do you offer package tracking?
Do you have expedited shipping?
Do you ship to military addresses?
Will I have to pay customs fees on my order?
What is your return / exchange policy?
Do you offer Gift Certificates?
Do you have an affiliate marketing program?
Do you have a retail store?
Can I submit an original T-shirt idea?
When will my subscription start?
Why can’t I order a subscription outside the US?
Do you offer discounts on bulk orders?
Can I get a catalog / gift guide mailed to me?
Do you offer opportunities to use mental_floss as a fundraiser for my organization?
Still need help? Contact Us



Is your site secure?
Our website is secure and is monitored by PayPal and Verisign security programs.

How do the shirts run size-wise?
Click here for a link to our sizing charts. Please note that when we say the women’s shirts are EXTREMELY small, we aren’t kidding.

Do your T-shirts shrink?
Most of our shirts are pre-shrunk 100% cotton. Even though they are pre-shrunk, shirts can still shrink. The extent of the shrinkage depends on the color and how you wash and dry the shirt.

In the subscription /shirt special, can I send the shirt to one address and the subscription to another?
Sorry, the subscription / shirt special is a package deal and can’t be split apart.

Why did my credit card transaction fail?
If your are using a valid credit card and the transaction fails, there are a number of potential reasons. Please check the following: The CID code must be entered correctly – it’s the last three digits on the strip on the back of a MasterCard or Visa or the 4 digits to the top right of an American Express number The billing address you enter must match where your credit card statement is sent Your name must appear exactly as it does on your credit card, including your middle initial if it is on your credit card If this still doesn’t work, call us at 440 729 7774.

Why did PayPal change my shipping address?
If you are using your own PayPal account (PayPal ExpressCheckout), PayPal will change whatever address you typed previously in the shipping address section. After logging into your PayPal account, you should see an option to change the shipping address currently on their file. After completing your order, double check the shipping address on the invoice that will appear on the screen. If the address is still incorrect, immediately call customer service for an address change at 440.729.7774.

Why didn’t the discount code work?
If the discount did not calculate after you clicked ‘apply discount’, check to see that the discount date is still valid. Also, please note that promotions always exclude package deals and outlet items as they are already discounted. Subscriptions are never discounted. Coupon codes are not valid with previously ordered items, in combination with other coupon codes, or online gift certificates. Mental Floss, Inc. reserves the right to change or coupons at any time without notification.

I messed up my order, can I fix it?
If your order hasn’t already shipped, give us a call at 440.729.7774 and we will be happy to assist you.

How will I know if you got my order?
An invoice will appear on screen after you submit your payment. Print the invoice for your records but you’ll also receive a copy via email.

When will my order ship?
Most orders ship within 3-4 business days via US Mail. If you ordered a subscription please allow 8-10 weeks for delivery of your first issue.

Do you offer package tracking?
Yes. All of our packages are sent via US Mail with delivery confirmation tracking. Be sure to provide a valid email address to receive the tracking number.

Do you have expedited shipping?
We can accommodate expedited shipping but you must call customer service at 440.729.7774 for this special service and to place your order.

Do you ship to military addresses?
Yes! How could we not. Simply select APO or FPO from our drop-down lists.

Will I have to pay customs fees on my order?
Your international order may be subject to customs duties/fees when it arrives. Unfortunately, since mental_floss doesn't set or have control over these fees, we can't estimate what your charges will be. If you aren't familiar with the customs fees in your country, please check with your local customs office for more information. Because we are a retail store, we are not able to mark orders as 'Gifts' for customers to avoid paying these fees. In addition, we can't accommodate pre-payment of these fees for gift orders. The shipping charges you pay to mental_floss do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay these customs fees when your order arrives, the shipment will be returned to mental_floss and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees as we incur additional costs. The delivery of your order may be delayed due to customs processing. If your order doesn't arrive in a reasonable amount of time, please check with your local customs office to see if they are holding your package for payment of fees. Some customs offices will send a separate invoice for your customs fees that might arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

What is your return / exchange policy?
Unopened and unused products may be exchanged or returned for a credit within 30 days.

Send products to:
mental_floss
P.O. Box 157
Chesterland, OH 44026
Include a note with your name, address and the size/style you'd like in return (if applicable).

No returns or exchanges will be made on “Final Sale” items and will be marked as such on the site.

Do you offer Gift Certificates?
Of course we do. They are great for folks who procrastinate or just can’t make up their minds.

Do you have an affiliate program?
Yes, it's finally here! Promote the mental_floss online store on your website and each qualified sales referral to mentalfloss.com/store earns you a 10% comission. It's simple, easy, and free. Click here to join our program. Due to tax restrictions, we cannot accept affiliates based in NY, RI, NC, AK, IL, or CT.

Do you have a retail store?
Yes, in exciting Chesterland, OH. It has everything from our online store. The best part is you get to meet Leo the office dog! Visit us at: 8051 Mayfield Rd Chesterland, OH 44026

Can I submit an original T-shirt idea?
We are always looking for new and fresh ideas. Just submit your idea to flossytees@gmail.com. We'll pay you $125 and send you a free shirt if we use your idea. Disclaimer: All submissions made to mental_floss become the property of Mental Floss, Inc. and may be used without further permission by the submitter and without compensation to the submitter. If you do not agree to these terms, please do not submit anything to mental_floss.

When will my subscription start?
Good question but a hard one to answer. The easy answer is 8 to 10 weeks depending on when an order hits our monthly processing cycle. If you do have a question, please call our wonderful customer service staff at 440.729.7774

Why can’t I order a subscription outside the US?
You can order international subscriptions on our website at www.mentalfloss.com. Unfortunately, our programming can’t support foreign subscriptions for the "Any T-shirt + magazine subscription" package deal. That offer is for US customers only.

Do you offer discounts on bulk orders?
Yes, we do offer discounts on bulk orders when the minimum* order amount has been reached. For more information and price quotes, please email melanie@mentalfloss.com.

Can I get a catalog / gift guide mailed to me?
Sure, no problem. Please send an email to info01@mentalfloss.com to request a copy.

Do you offer opportunities to use mental_floss as a fundraiser for my organization?
Yes, we have developed a smarter way to fundraise. There are no upfront costs, and you don’t have the headache of managing inventory or distributing products. We simply provide you with a campaign code that you pass on to your family and friends and all ordering is done online. For more detailed information, please email toby@mentalfloss.com.

Still need help?
Call customer service at 440.729.7774