1. When we were in high school, my friend Matt Hall (you have to say his full name) worked in customer support for an internet service provider. He had some great stories about customers making demands and threats ("My computer's speakers aren't working! Come fix them or I'll switch to AmericaOnline!" / "I can't find the reset button. Can you just come show me?") We've talked about bad customer service before, but today let's chat about bad customers. What's the most unreasonable consumer behavior you've witnessed? Two dozen stories from my years as an A&P cashier come to mind, but I'm saving them for my upcoming book, Two Dozen Stories From My Years As An A&P Cashier.
2. I really enjoyed Ethan's piece this week on John Cazale. We're going to be doing more stories on people you've probably heard of but don't know much about "“Â Lee Iacocca, Benjamin Harrison, the guy who invented Binaca, and so on. Who would you like to see featured?
3. What store or restaurant native to your part of the country do you think would do well nationwide?
4. This fourth question is a little different "“Â it's more of a plea. Do any of you happen to be technical wizards? I have a dinky little blog where I post pictures and videos of my daughter for out-of-town relatives. (I also make the occasional NBA prediction.) A couple months ago, that site was hacked. Now instead of getting the latest Charlotte English news, my relatives are getting weird viruses. If you're looking to win 'Reader of the Year' honors, know a lot about this kind of thing, and think you can help me weed it out, send me an email -- email@example.com.
[See all the previous Friday Happy Hour transcripts.]