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11 of the Best Customer Service Stories Ever

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When someone wants to tell you a story about a recent customer experience, it usually tends to be more Tales from the Crypt than Happily Ever After. But that’s not to say good service isn’t out there. Here are 11 companies that will restore your faith – at least temporarily.

1. Morton’s Steakhouse

Author and business consultant Peter Shankman was getting ready to board a flight that was the last leg of a long day of traveling. It just happened to occur over dinnertime, and he knew he would be starving when he deplaned and headed home. “Hey, @Mortons – can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :)” Imagine his surprise when he got off the plane to find a tuxedoed gentleman holding a bag that contained a 24 oz. Morton’s porterhouse, shrimp, potatoes, bread, napkins and silverware. Shankman noted that the Tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where he was landing to meet him at the right location. All while his stomach was grumbling on a 2.5-hour flight. Pretty impressive.

2. Sainsbury’s

Sainsbury’s, a grocery store in the U.K., must have been pretty amused when they received a letter from a three-year-old girl named Lily. “Why is tiger bread called tiger bread?” she asked, referring to one of their bakery items. “It should be called giraffe bread.” Lily was just being observant – the pattern on the bread does resemble a giraffe more than a tiger. To everyone’s surprise, Chris King, a customer service manager at the chain, responded. “I think renaming tiger bread giraffe bread is a brilliant idea – it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? It is called tiger bread because the first baker who made it a looong time ago thought it looked stripey like a tiger. Maybe they were a bit silly.” He enclosed a gift card, and the bread was renamed.

3. Zappos

I could do an entire story on Zappos customer service superstars alone, but I’ve limited it to one of my favorites instead. A customer’s mother had recently had some medical treatment that left her feet numb and sensitive to pressure – and also rendering most of her shoes totally useless. She ordered her mother six pairs of shoes from Zappos, hoping that at least one of them would work. After receiving the shoes, her mother called Zappos to get instructions on how to return the shoes that didn’t work, explaining why she was returning so many shoes. Two days later, she received a large bouquet of flowers from Zappos, wishing her well and hoping that she recovered from her treatments soon. Two days later, the customer, her mother and her sister were all upgraded to “Zappos VIP Members,” which gives them all free expedited shipping on all orders.

Not impressed? Just Google “Zappos” and “customer service” and you’re bound to find something that astounds you.

4. Trader Joe’s

A Redditor’s 89-year-old grandfather got snowed in a couple years ago and didn’t have much in the house for meals. His daughter called several markets in the area to see if any of them had grocery delivery services, but the only one that said they did was Trader Joe’s. They don’t, actually, but were willing to help out this WWII vet. As the man’s daughter placed an order, the Trader Joe’s representative on the phone recommended other items that would be good for her dad’s low-sodium diet. An up-sell, you may be asking? Nope. They didn’t charge her a dime for the delivery or the groceries.

5. Southwest Airlines

While these other stories have been nice, this one might actually make you teary (it made me teary, and I’m a hard sell). A man was en route from a business trip in L.A. to his daughter’s home in Denver to see his three-year-old grandson for the last time. The boy, beaten into a coma by his mother’s live-in boyfriend, was being taken off of life support at 9 p.m. that evening so his organs could be used to save other lives. The man’s wife called Southwest to arrange the last-minute flight and explained the emergency situation. Unfortunately, the man was held up by L.A. traffic and long lines at LAX and didn’t make it to the gate on time. When he finally made it there 12 minutes after the plane was scheduled to leave, he was shocked to find the pilot waiting for him. He thanked the pilot profusely, and the pilot said, “They can’t go anywhere without me, and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”

6. Amazon

If you order a PlayStation online and it gets snatched from your doorstep instead of being delivered safely to your living room, that’s your problem, right? Or maybe it’s the delivery service’s problem. Or it’s the problem of the neighbor who signed for your expensive gaming system but didn’t bother to bring it inside to protect it from sticky fingers. Wherever the blame lands, it’s definitely not the problem of the company who fulfilled their end of the bargain by shipping the system using a secure method. However, when this scenario happened to an Amazon customer a few years ago, he called them to beg – plead – to see if there was anything that could be done because his son was expecting a PlayStation from Santa. Much to the customer’s shock, they not only sent another, but they didn’t even charge him for shipping. It even made it there on time for Christmas.

7. The Ritz-Carlton

Because of their son’s food allergies, a family vacationing at the Ritz-Carlton, Bali, was always careful to bring their own supply of specialized eggs and milk. In this particular instance, however, the food was ruined en route. The Ritz-Carlton manager couldn’t find any of the special items in town, but his executive chef recalled that a store in Singapore sold them. The chef contacted his mother-in-law, who lived there, and had her purchase the items, then fly to Bali (about 2.5 hours) to deliver them. Only at the Ritz-Carlton.

8. Nordstrom

The tales of Nordie’s customer service are so mind-boggling that some of them are considered urban legend, but I’ll give you one that’s definitely factual. In 2011 a member of the security staff noticed a woman crawling around on her hands and knees on the sales floor. When he discovered that she was looking for a diamond that had fallen out of her wedding ring while she was trying on clothes, he got down and searched with her. He also recruited a small team of people to help comb the floors. Eventually, the crew painstakingly picked through the dirt and debris in the store vacuum cleaners before coming up with the woman’s diamond.

9. Apple

This one may turn out to be apocryphal, but the story was all over the place after the launch of the iPad 2. Apparently a man bought an iPad online, then returned it to the company almost immediately, affixing a Post-It to the front of the device that simply read, “Wife said no.” Returns processors must have gotten a kick out of it, because the story eventually made its way to a couple of Apple VPs, who refunded the customer and returned the iPad with an attached Post-It that said, “Apple said yes.”

10. Lexus

Most of us have experienced it at one time or another – the dreaded vehicle recall. It’s usually some minor part, but replacing it ends up being a huge inconvenience for the car owner, even when replacement parts are free. Lexus certainly knows how to take the sting out of that. Although previous recalls had been addressed by sending technicians to the affected customers’ homes to fix the problem on the spot, when the Lexus ES 350 sedan was recalled in 2006, the company decided to ask owners to come on into the dealership. Instead of sitting in a waiting room waiting for their cars to be worked on, customers were given a brand new Lexus instead, no questions asked.

11. Gaylord Opryland

A writer was in Nashville for a blogging conference in 2012 and adored the clock radio at her hotel, the Gaylord Opryland. It wasn’t just any clock radio, but a clock radio/noise machine with very specific spa-style music that relaxed this writer as if she were actually getting a deep-tissue massage every time it played. Wanting to experience the same serenity at home, the blogger took to Twitter to ask the folks at the hotel where she could purchase one. Their response, essentially, was, “Sorry, it's made just for us, but here’s a similar one at the Sharper Image.” Unfortunately, the one they recommended lacked the spa music feature that the blogger loved so much. She told them as much and thanked them for the effort anyway. When she returned to her room later, she found a second clock radio sitting next to the permanent one, along with a note saying, “We hope you enjoy these spa sounds at home.”

Let’s spread a little goodwill today – tell us your best-ever customer service story in the comments.

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11 Things You Didn't Know About Dolly Parton
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Over the past 50-some years, Dolly Parton has gone from a chipper country starlet to a worldwide icon of music and movies whose fans consistently pack a theme park designed (and named) in her honor. Dolly Parton is loved, lauded, and larger than life. But even her most devoted admirers might not know all there is to this Backwoods Barbie.

1. YOU WON'T FIND HER ON A DOLLYWOOD ROLLER COASTER.

Her theme park Dollywood offers a wide variety of attractions for all ages. Though she's owned it for more than 30 years, Parton has declined to partake in any of its rides. "My daddy used to say, 'I could never be a sailor. I could never be a miner. I could never be a pilot,' I am the same way," she once explained. "I have motion sickness. I could never ride some of these rides. I used to get sick on the school bus."

2. SHE ENTERED A DOLLY PARTON LOOK-A-LIKE CONTEST—AND LOST.


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Apparently Parton doesn't do drag well. “At a Halloween contest years ago on Santa Monica Boulevard, where all the guys were dressed up like me, I just over-exaggerated my look and went in and just walked up on stage," she told ABC. "I didn’t win. I didn’t even come in close, I don’t think.”

3. SHE SPENT A FORTUNE TO RECREATE HER CHILDHOOD HOME.

Parton and her 11 siblings were raised in a small house in the mountains of Tennessee that lacked electricity and indoor plumbing. When Parton bought the place, she hired her brother Bobby to restore it to the way it looked when they were kids. "But we wanted it to be functional," she recounted on The Nate Berkus Show, "So I spent a couple million dollars making it look like I spent $50 on it! Even like in the bathroom, I made the bathroom so it looked like an outdoor toilet.” You do you, Dolly.

4. SHE WON'T APOLOGIZE FOR RHINESTONE.


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Parton is well-known for her hit movies Steel Magnolias and 9 to 5, less so for the 1984 flop Rhinestone. The comedy musical about a country singer and a New York cabbie was critically reviled and fled from theaters in just four weeks. But while her co-star Sylvester Stallone has publicly regretted the vehicle, Parton declared in her autobiography My Life and Other Unfinished Business that she counts Rhinestone's soundtrack as some of her best work, especially "What a Heartache."

5. SHE IS MILEY CYRUS'S GODMOTHER, SORT OF.

"I'm her honorary godmother. I've known her since she was a baby," Parton told ABC of her close relationship with Miley Cyrus. "Her father (Billy Ray Cyrus) is a friend of mine. And when she was born, he said, 'You just have to be her godmother,' and I said, 'I accept.' We never did do a big ceremony, but I'm so proud of her, love her, and she's just like one of my own." Parton also played Aunt Dolly on Cyrus's series Hannah Montana.

6. SHE RECEIVED DEATH THREATS FROM THE KU KLUX KLAN.

A photo of Dolly Parton on stage
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In the mid-2000s, Dollywood joined the ranks of family amusement parks participating in "Gay Days," a time when families with LGBT members are encouraged to celebrate together in a welcoming community environment. This riled the KKK, but their threats didn't scare Dolly. "I still get threats," she has admitted, "But like I said, I'm in business. I just don't feel like I have to explain myself. I love everybody."

7. TO PROMOTE LITERACY, SHE STARTED HER OWN "LIBRARY."

In 1995, the pop culture icon founded Dolly Parton's Imagination Library with the goal of encouraging literacy in her home state of Tennessee. Over the years, the program—built to mail children age-appropriate books—spread nationwide, as well as to Canada, the UK, and Australia. When word of the Imagination Library hit Reddit, the swarms of parents eager to sign their kids up crashed the Imagination Library site. It is now back on track, accepting new registrations and donations.

8. PARTON'S HOMETOWN HAS A STATUE IN HER HONOR.

A stone's throw from Dollywood, Sevierville, Tennessee is where Parton grew up. Between stimulating tourism and her philanthropy, this proud native has given a lot back to her hometown. And Sevierville residents returned that appreciation with a life-sized bronze Dolly that sits barefoot, beaming, and cradling a guitar, just outside the county courthouse. The sculpture, made by local artist Jim Gray, was dedicated on May 3, 1987. Today it is the most popular stop on Sevierville's walking tour.

9. THE CLONED SHEEP DOLLY WAS NAMED AFTER PARTON.

In 1995 scientists successfully created a clone from an adult mammal's somatic cell. This game-changing breakthrough in biology was named Dolly. But what about Parton inspired this honor? Her own groundbreaking career? Some signature witticism or beloved lyric? Nope. It was her legendary bustline. English embryologist Ian Wilmut revealed, "Dolly is derived from a mammary gland cell and we couldn't think of a more impressive pair of glands than Dolly Parton's."

10. SHE TURNED DOWN ELVIS.

After Parton made her own hit out of "I Will Always Love You," Elvis Presley's manager, Colonel Tom Parker, reached out in hopes of having Presley cover it. But part of the deal demanded Parton surrender half of the publishing rights to the song. "Other people were saying, 'You're nuts. It's Elvis Presley. I'd give him all of it!'" Parton admitted, "But I said, 'I can't do that. Something in my heart says don't do that.' And I didn't do it and they didn't do it." It may have been for the best. Whitney Houston's cover for The Bodyguard soundtrack in 1992 was a massive hit that has paid off again and again for Parton.

11. SHE JUST EARNED TWO GUINNESS WORLD RECORDS.

Parton is no stranger to breaking records. And on January 17, 2018 it was announced that she holds not one but two spot in the Guinness World Records 2018 edition: One for Most Decades With a Top 20 Hit on the US Hot Country Songs Chart (she beat out George Jones, Reba McEntire, and Elvis Presley for the honor) and the other for Most Hits on US Hot Country Songs Chart By a Female Artist (with a total of 107). Parton said she was "humbled and blessed."

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15 Fascinating Facts About Blood Simple
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Janus Films

Ethan and Joel Coen hadn’t made a feature film of their own until they set out to write, direct, produce, and edit Blood Simple, a bloody Texas-set noir about a cuckold husband named Julian Marty (Dan Hedaya) who hires a private detective (M. Emmet Walsh) to murder his cheating wife (Frances McDormand) and her lover (John Getz). The filmmakers wanted a small budget like a horror film, but preferred making an entertaining B-film. Before production started, the Coens created a two-minute trailer and showed it to investors, which allowed them to raise an impressive $750,000 (which was half of the final budget).

In January of 1985, the movie was released in theaters and grossed $2,150,000. In its 2000 theatrical re-release, the movie added another $1.7 million to its box office haul. The low-budget film set the standard for the wave of American indie films to come, and it established the Coens as two of the most important voices in cinema. It also launched the careers of Frances McDormand and cinematographer Barry Sonnenfeld (who would later turn to directing).

Here are 15 facts about the noir thriller, which arrived in theaters on this day in 1985.

1. ITS TITLE WAS INSPIRED BY DASHIELL HAMMETT’S RED HARVEST.

“It’s an expression he used to describe what happens to somebody psychologically once they’ve committed murder,” Joel Coen told Time Out. “They go ‘blood simple’ in the slang sense of ‘simple,’ meaning crazy. But it’s left up to the audience to ponder the implications; they’re never spelled out in the film itself.”

2. THE COENS SPECIFICALLY WROTE THE PART OF LOREN VISSER FOR M. EMMET WALSH.

Blood Simple started something else that we’ve done pretty much on every subsequent movie, which was that we’ve always written parts for specific actors,” Joel Coen said in the book My First Movie. The brothers knew Walsh from the film Straight Time, in which he played a sleazy character. “Actually, it was a more interesting character than what we came up with in Blood Simple inasmuch as it was more ambiguous,” Joel said. They offered him the part without having him audition, but ran into a dilemma. “All I remember is we didn’t know what the hell to call him,” Ethan said. “I mean, what the hell do you call him when you meet him? M?”

3. THE COENS—AND MANY OF THE CAST AND CREW—HAD NEVER BEEN ON A FILM SET BEFORE.

Joel Coen admitted in My First Movie, “The first day of shooting on Blood Simple was the first time I’d ever been on a feature movie set in any capacity, even as a visitor.” Coen had previously worked as an assistant editor on horror films, including 1981’s The Evil Dead. Coen mentioned how Sonnenfeld would throw up after looking at the dailies, because he was so nervous working on the film. “Everyone was in the same boat,” Joel said. “The gaffer had never gaffered a feature. The sound guy, the mixer on the set, had never mixed a feature.”

4. THE COENS CHOSE TO MAKE A FILM NOIR BECAUSE OF THE GENRE’S PRACTICALITY.

Dan Hedaya and M. Emmet Walsh in 'Blood Simple' (1984)
Janus Films

The Coens liked hard-boiled fiction authors James M. Cain, Dashiell Hammett, and Raymond Chandler, and used them to their advantage in writing the script. “It’s certainly a genre that is entertaining, and we also picked it for very practical reasons,” Ethan said. “We knew we weren’t going to have a big budget. The financing would not allow it. We could build something on the genre and the appeal it has.”

“It’s also a genre that allows you to get by rather modestly in some ways,” Joel added. “You can limit the number of characters, put them into a confined set. There’s no need to go for large-scale effects or scatter them through the film, and those cost a lot of money. So it was a pragmatic decision that determined what film we would make.”

5. BUT THEY DIDN’T WANT TO PARODY FILM NOIR.

In a 1985 interview, featured in the book The Coen Brothers: Interviews, Ethan said, “When people call Blood Simple a film noir, they’re correct to the extent that we like the same kind of stories that the people who made those movies like. We tried to emulate the source that those movies came from rather than the movies themselves.” They didn’t want to make “a venetian blind movie,” but movies like The Conformist and The Third Man inspired the look of Blood Simple.

Because of the comedic elements in the film, some people might think the movie is trying to parody the thriller genre. “On one hand, it is a thriller, and, on the other, it is funny,” Ethan said. “But certainly the film is supposed to work as a thriller and I don’t think it would work as both at once.”

6. THEY BORROWED AN INVESTMENT TACTIC FROM SAM RAIMI.

Their friend Sam Raimi had shot a trailer for his film The Evil Dead and raised $60,000 toward the budget after showing it to investors. “He financed the movie using a common thing that people making exploitation movies had used, which was a limited partnership,” Joel said in My First Movie. “What we also borrowed from Sam and the other models was that I presented more of an action exploitation type movie than it ended up being, and in fact than we knew it would be.”

The Coens didn’t know many people, so they decided to take a projector and the trailer to entrepreneurs’ homes in New York, Texas, and Minnesota. “If you call people up and say, ‘Can you give me 10 minutes so I can present an opportunity to invest in a movie?’ They’re going to say, ‘No, I don’t need this,’ and hang up the phone,” Joel said in My First Movie. “But it’s slightly different if you call and say, ‘Can I come over and take 10 minutes and show you a piece of film?’ All of a sudden that intrigues them and gets your foot in the door.” Eventually, all 65 investors made a profit from their investment.

The investor trailer finally surfaced online and features Bruce Campbell in the Dan Hedaya role.

7. NONE OF THE MAJOR STUDIOS WANTED TO DISTRIBUTE IT.

The Coens took time editing the film, and started shopping the movie around in 1984. Warner Bros. rejected it, but an indie company agreed to distribute it with a slight change. “We took it to Crown International Pictures and the guy would say, ‘If you have some nudity you can put in there maybe we can distribute it,’” Joel said in My First Movie. “We saw everybody from the studios to the lowliest sleaze-bucket distributors in L.A. And they all said no.” Circle Films picked up the movie after seeing a screening of it at the Toronto Film Festival. When the movie came out with good reviews, Warner tried to buy it from Circle to no avail.

8. M. EMMET WALSH COULDN’T BLOW SMOKE RINGS.

At first the actor was skeptical of starring in a movie where he probably wouldn’t make any money, but he gave the Coens a chance. Joel asked Walsh if he could blow a smoke ring from cigarette smoke and he said he would try. “I just couldn’t do it,” Walsh said. “I worked and worked on it, but I started to make myself sick.” The Coens brought in a smoke machine to make the smoke rings but the machine broke during filming. “The script gal says, ‘Give me a damn cigar. I grew up with five brothers smoking behind a barn,’” Walsh said. “So they give her a cigar and she starts making these incredible smoke rings. I said to myself, ‘My God, this is how you make a movie!’ Later on, I went outside and saw her puking her brains out. That was Blood Simple.”

9. THE COENS HAD AN INCIDENT WITH ONE OF THEIR POTENTIAL INVESTORS.

“There was one investor we went to and we hit his car, parking,” Ethan said in My First Movie. “And we had this big debate out on the driveway [about] whether we should tell him we hit his car before the sales pitch or after the sales pitch. We decided that we wouldn’t tell him until we showed him the movie and made the sales pitch.” The investor decided against investing in the film.

10. FRANCES MCDORMAND REFUSED TO BE “THEATRICAL” IN THE MOVIE.

John Getz and Frances McDorman in 'Blood Simple' (1984)
Janus Films

Up until she starred in Blood Simple, the future Oscar-winner had mainly done theater and some TV. In an interview with William Dafoe for Bomb Magazine, she told him her approach to playing Abby Marty. “The only choice I made was not to be theatrical,” she said. “I never moved my face and my mouth’s always open like I’m terrified—I was a lot of the time. I just did whatever they told me to do, which was perfect for the character, but it’s not like I made that decision as a character choice. It was from not knowing what to do.”

11. JOEL COEN WOOED FRANCES MCDORMAND WITH LITERATURE.

Coen and McDormand fell in love while making Blood Simple and got married a couple of years later, after production wrapped. McDormand told The Daily Beast about the moment when she roped him in. “I’d only brought one book to read to Austin, Texas, where we were filming, and I asked him if there was anything he’d recommend,” she said. “He brought me a box of James M. Cain and Raymond Chandler paperbacks, and I said, ‘Which one should I start with?’ And he said, ‘The Postman Always Rings Twice.’ I read it, and it was one of the sexiest f*ckin’ books I’ve ever read. A couple of nights later, I said, ‘Would you like to come over and discuss the book?’ That did it. He seduced me with literature. And then we discussed books and drank hot chocolate for several evenings. It was f*ckin’ hot. Keep it across the room for as long as you can—that’s a very important element.”

12. THE COENS RELEASED A SHORTER VERSION OF THE FILM.

Blood Simple got the Director’s Cut treatment in 2001, but instead of adding material to the re-release of the movie, the Coens removed a few minutes from it. “We always thought it was rather kind of clumsy, the editing,” Joel told Hollywood.com. “It was interesting to go in and try to tighten the movie up.” “Before, the original version was like an old lady with a walker, and now it just has a cane,” Ethan said. The newer version also brought back the Four Tops’ “It’s the Same Old Song,” which had been in the original theatrical release but had been replaced with Neil Diamond’s “I’m a Believer” in the VHS release.

13. THE COENS THINK THE MOVIE IS “PRETTY DAMN BAD.”

A scene from 'Blood Simple' (1984)
Janus Films

Fifteen years after Blood Simple’s release, the Coens reflected upon their first feature, in the 2000 book My First Movie. “It’s crude, there’s no getting around it,” Ethan said. “On the other hand, it’s all confused with the actual process of making the movie and finishing the movie which, by and large, was a positive experience,” Joel said. “You never get entirely divorced from it that way. So, I don’t know. It’s a movie that I have a certain affection for. But I think it’s pretty damn bad!”

14. ZHANG YIMOU REMADE THE FILM.

Director Zhang Yimou—who directed House of Flying Daggers and Heroremade Blood Simple in 2009 as A Woman, A Gun and A Noodle Shop. The move is set in a Chinese noodle shop in a desert, and in similar fashion, the plot centers on a man trying to kill his wife and her lover.

15. BLOOD SIMPLE BEGAT RAISING ARIZONA AND FARGO.

Two years after Blood Simple was released, the Coens wrote-directed their follow-up, Raising Arizona, which wasn’t anything like Blood Simple. “In essence, after having completed Blood Simple, we wanted to make something completely different,” Ethan said. “We didn’t know what, but we wanted it to be something funny that had a very quick rhythm. We also wanted to use Holly Hunter, who has been a friend of ours for a long time. So it really wasn’t the story that was the origin of the project, but Holly Hunter, her personality and, by extension, the character we had conceived for her to play. In contrast, Blood Simple took shape from an idea for a screenplay.” It should be noted Hunter provided her voice on an answering machine in Blood Simple.

More than a decade after Blood Simple came out, the Coens released Fargo. The Coens’ dealings with investors for Blood Simple inspired the film’s businessmen. “It was raising money for Blood Simple that we met all of these business guys who could wear the suits, get bundled up in the park and slog out in the snow and meet us in these, like, coffee shops,” Joel said in My First Movie. “We came back to that whole thing in Fargo: the car salesman, the guy who owns the bowling alley, you know, whatever.”

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