13 Secrets of Pet Groomers

iStock
iStock

Pet grooming is a multi-billion-dollar industry that’s growing each year. More and more pet owners have come to rely on groomers, who—in addition to top-notch trimming and clipping skills—must know animal anatomy, calming techniques, and the best way of avoiding potentially dangerous scratches and bites. We spoke to several to get the inside scoop.

1. PET GROOMING CAN BE RISKY BUSINESS.

Whether it’s an aggressive dog who bites or a nervous cat who scratches, groomers must be constantly aware of potential threats.

“Even the sweetest and most docile cat has the potential to scratch or bite,” says Jared Gorton, who owns Rhode Island Cat Grooming with his wife, Mandi. Most groomers are able to keep themselves and their animal clients safe by wearing gloves and using muzzles when necessary, but some groomers also protect themselves by turning away animals with a history of aggressive behavior.

2. THEY PREFER DOGS (USUALLY).

While some pet groomers focus exclusively on cats, most avoid them. There’s one big reason: In general, cats are more unpredictable, and many groomers don’t want to risk a scratch or bite.

According to Mandi Gorton, that’s why most groomers start out working with dogs only. “There are many feline-exclusive groomers who started as dog-exclusive groomers; I was one of them. I thought ‘cats groom themselves’ and didn’t want to be one of those groomers who had a career-ending bite by a cat,” she explains. “Some [groomers] will shave cats or offer to brush cats, but don’t understand the basics of cat behavior, breeds, or grooming. They see it more as a necessary evil than a field to thrive in.”

Mel Brink, the owner of Club Meow, a cat boarding and grooming facility in Iowa, explains that in his region, many grooming shops won’t take cats at all. “And the ones that do [groom cats] only take easy cats and are primarily dog-oriented,” she says. “There are a dozen Petsmart and Petco stores here, and only one takes cat clients!”

3. THE CONDITIONS ARE QUIETER THAN YOU MIGHT THINK.

Barking dogs, running water, and blow dryers can make pet grooming shops noisy places to work. But keeping the volume as quiet as possible is integral to making sure the animals feel safe. “Animals feed off the energy of others and easily go into flight or fight mode,” Brink says. “I keep my shop very quiet and peaceful. I diffuse essential oils and keep my own energy low.” Some cat owners also prefer to patronize feline-exclusive groomers because the smells and sounds of dogs can stress out their cats.

4. CATS AND WATER AREN’T A BIG PROBLEM.

While most dogs jump eagerly into the water to swim, cats are more timid, and there’s a common belief that cats have a phobia of water. But the pet groomers we spoke to insist that’s just not true. “Most cats are not afraid of water like so many people believe,” Brink says. “They are actually afraid of loud noises, so if you keep your spray nozzle low, especially at first, most cats tolerate water with no issue.”

According to Mandi Gorton, cats are afraid of drowning, rather than water per se. “Cats drink water every day, lots of cats even play with water or follow people into the shower. Getting a cat to trust you enough to bathe in it is a cat groomer's super power,” she notes.

And there’s another pro trick when it comes to pets and water: Many dogs dislike when soap and water get in their eyes and ears, so good groomers are careful to wash an animal’s face last and rinse it first. This method ensures that soap and water have the least time to irritate an animal’s sensitive eyes.

5. THEY’RE EXPERTS AT GETTING ANIMALS TO TRUST THEM.

Pet groomers are often called dog and cat whisperers for good reason. Their ability to quickly connect emotionally with a new animal, establish control, and convince the animal to trust them takes a great deal of skill, knowledge, and experience. Like horses, cats and dogs read people and pick up on body language cues. A calm, confident groomer will encourage pets that they’re not in any danger. “The first step is to begin with that feeling that the cat can trust you not to harm him in any way. After that, you have to be compassionate and understanding,” Jared Gorton says. “Most cats are fairly compliant when treated with kindness, mutual respect, and a ‘matter of fact’ attitude,” Mandi Gorton adds.

6. LOVING ANIMALS IS KEY, BUT PEOPLE SKILLS ARE ALSO A MUST.

As Massachusetts pet groomers Kathy and Missi Salzberg explain, many people enter the profession because they prefer to spend time with animals rather than people. But although pet groomers have a rapport with animals, they must also be able to converse and connect with their owners. “People skills are a necessity,” the Salzbergs write. Besides having customer service capabilities, successful pet groomers must effectively communicate with pet owners about what type of hair cut they want and clearly instruct pet owners how to take care of their pet between grooming sessions.

7. COMBS ARE THEIR SECRET WEAPONS.

While groomers may reward good behavior with dog treats or distract insecure cats with catnip, their number one secret weapon is a simple comb. As animal groomer Margaret Campbell tells Angie’s List, most brushes only reach the top of an animal’s coat, but combs get further down to the skin, where tangles and mats can hide. Besides bathing an animal and applying a conditioner, groomers comb the animal’s hair from head to toe, gently working out any tangles. That’s crucial, because if fur gets too matted, the animal may have to be shaved or buzzed in order to safely remove the knots—a process that can be painful.

8. THEY CHUCKLE AT THEIR CUSTOMERS’ LIMITED PET VOCABULARY.

Much like hairdressers, pet groomers work to fulfill their client’s wishes and create a cut that is aesthetically pleasing. Grooming styles vary based on breed and range, from a puppy cut to a lion cut. But pet owners often don’t have the vocabulary to describe exactly what kind of style they want for their pets. “I laugh at times to myself when a client tries to describe what they want done,” Brink says. “I recently had a lady call and ask for a ‘backsplash.’ I was perplexed until I realized she meant a sanitary trim around the bum. We both had to giggle about that and I may just use her terminology!”

9. THE CERTIFICATION PROCESS CAN BE INTENSE.

Depending on the state and city in which they work, some pet groomers may need to be licensed and certified. Organizations such as the National Dog Groomers Association of America and the International Society of Canine Cosmetologists teach groomers about everything from clipping styles and cutting nails to anatomy and behavior. According to Certified Feline Master Groomer Lynn Paolillo, who works as an instructor and certifier for the National Cat Groomers Institute of America, cat groomers who want to become certified learn about feline temperaments, how to recognize breeds, correct color terminology, handling techniques, and common health concerns and symptoms. “This information combines to create a cat groomer who is knowledgeable, confident, and proficient with cats of varying temperaments and needs,” she says.

Groomers who certify with the National Cat Groomers Institute of America must also pass four written exams and five practical exams, proving that they have mastered clipper skills, bathing and drying, and safety. “I think most people would be surprised to know how creative cat groomers need to be. Working with cats is primarily about problem-solving, so the groomer must be able to think quickly on their feet in order to keep both cat and groomer safe and as low-stress as possible,” Paolillo says.

10. THEY PROBABLY SUFFER FROM VARICOSE VEINS.

Working as a pet groomer can be extremely physically demanding. “Groomers are prone to back problems from lifting heavy dogs and carpal tunnel syndrome from the repetitive motion of scissoring, brushing, and hand stripping,” the Salzbergs write. “A groomer’s legs can suffer from standing all day over a long period of time. Circulation problems, varicose veins, overstressed tendons and ligaments—these are common ailments in this profession.” To counteract the physical demands of their job, pet groomers may learn to groom while sitting on a stool and/or hire assistants to help with lifting heavier dogs. For many, staying physically fit is also a priority.

11. THEY MIGHT SAVE YOUR PET’S LIFE.

It’s essential to take your pet to the veterinarian for regular check-ups, but groomers also use their knowledge of animal anatomy to observe your pet’s health. Besides looking out for ticks, fleas, and ringworm, they can often spot infections and life-threatening lumps. One groomer who tried to empty a cocker spaniel’s anal sacs (small pockets used for scent communication) noticed that the dog was unusually distressed, so the groomer told the owner to take the dog to the vet. The dog was diagnosed with anal sac carcinoma, a malignant cancer that disproportionately affects cocker spaniels. Because the cancer was caught and removed early, the cocker spaniel survived her illness, all thanks to an observant and knowledgeable pet groomer.

12. THEY WISH PET OWNERS WOULD BETTER EDUCATE THEMSELVES.

Because pet groomers love animals, it can be particularly difficult to see cats and dogs in bad shape. Whether a cat is severely matted or a dog has sores on his skin, animals in distress are a troubling reality of the job. Paolillo laments that many cat owners hold common misconceptions about grooming, such as that cats hate water, they groom themselves, and they shouldn’t be bathed. “[Grooming] doesn’t have to be stressful, and cats definitely benefit from regular bath and grooming appointments. However, when a cat has never been groomed or bathed, and then it becomes severely matted at an elderly age, the groom becomes not only difficult but dangerous,” she says. “It can be frustrating to be working against many myths involving cat grooming.”

Jared Gorton echoes Paolillo's point, explaining that matting is entirely preventable. “Matting hurts, plain and simple. While we don’t have magic wands to just make the mats disappear, we have tools and skills to get rid of them,” he says. “After that, it's about educating the owner because matting is entirely preventable. Once that education has been given and received, there are no excuses for it to happen again.”

13. THEY FORM DEEP ATTACHMENTS TO THEIR CLIENTS.

Pet groomers love making a living by caring for animals, and receiving affection and gratitude from their animal clients gives them true joy. “The best thing about being a cat groomer is when the cats realize how much we are helping and how appreciative they are,” Paolillo says. “Getting head butts, purrs, and kisses from our kitty clients is the best part of the job!" Some pet groomers even form bonds with more difficult, less appreciative animals and mourn their passing. “I had a cat who was Satan to groom, just a hissing, spitting, biting, baiting devil. But when he passed away his mom called me and we both cried hysterically,” Mandi Gorton admits. “When cat owners share their furry treasures with you there is a bond that is deep and profound.”

All photos via iStock.

Amazon's Under-the-Radar Coupon Page Features Deals on Home Goods, Electronics, and Groceries

Stock Catalog, Flickr // CC BY 2.0
Stock Catalog, Flickr // CC BY 2.0

This article contains affiliate links to products selected by our editors. Mental Floss may receive a commission for purchases made through these links.

Now that Prime Day is over, and with Black Friday and Cyber Monday still a few weeks away, online deals may seem harder to come by. And while it can be a hassle to scour the internet for promo codes, buy-one-get-one deals, and flash sales, Amazon actually has an extensive coupon page you might not know about that features deals to look through every day.

As pointed out by People, the coupon page breaks deals down by categories, like electronics, home & kitchen, and groceries (the coupons even work with SNAP benefits). Since most of the deals revolve around the essentials, it's easy to stock up on items like Cottonelle toilet paper, Tide Pods, Cascade dishwasher detergent, and a 50 pack of surgical masks whenever you're running low.

But the low prices don't just stop at necessities. If you’re looking for the best deal on headphones, all you have to do is go to the electronics coupon page and it will bring up a deal on these COWIN E7 PRO noise-canceling headphones, which are now $80, thanks to a $10 coupon you could have missed.

Alternatively, if you are looking for deals on specific brands, you can search for their coupons from the page. So if you've had your eye on the Homall S-Racer gaming chair, you’ll find there's currently a coupon that saves you 5 percent, thanks to a simple search.

To discover all the deals you have been missing out on, head over to the Amazon Coupons page.

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12 Secrets of Spirit Halloween Employees

Spirit Halloween stores are a sign Halloween has arrived.
Spirit Halloween stores are a sign Halloween has arrived.
Mike Mozart, Flickr // CC BY 2.0

When Joe Marver founded Spirit Halloween in 1983, he probably didn’t have any idea his seasonal Halloween store would eventually grow to over 1300 locations in the United States and Canada. But now, seeing a Spirit pop-up materialize in a vacant building has become as much of a Halloween tradition as pumpkin carving.

In order to assist shoppers with Halloween costumes, decorations, and animatronic creatures, Spirit employs a small army of seasonal workers. To get a better feel for what goes into this spooky vocation, Mental Floss reached out to several current Spirit Halloween team members. Here’s what they had to say about everything from customers making a mess to the hazards of trying on a mask during this pandemic-heavy Halloween.

1. Most Spirit Halloween employees really, really love Halloween.

Why take on a seasonal job with no potential for year-round work? If you love Halloween and the macabre, it’s a dream job. “I've never once worked with an employee that didn't love Halloween,” Kota, a five-year veteran of Spirit Halloween in Kentucky, tells Mental Floss. “It's something that all employees have in common from my experience … It's a perfect place to meet people with the same interests.”

2. Spirit Halloween employees are supposed to open costume packages for customers.

Spirit Halloween employees are happy to help with your costume selection.Courtesy of Spirit Halloween

If a Spirit Halloween employee is eyeing you with a little bit of consternation, it might be because you ripped open a costume package. Owing to issues of loss prevention and hygiene—even before COVID-19 struck—Spirit’s policy is to let employees open items and then package them back up. But not every customer is willing to wait.

“Our employees are supposed to deal with opening and closing each and every package,” Kota says. “This way we don't have to worry about things coming out or going into the packages that aren't supposed to. Although we try hard to make it as easy and friendly as possible, some customers would rather do it themselves wherever they may be standing in the store.”

3. Spirit Halloween employees can’t keep astronaut helmets in stock.

Every season brings a different phenomenon to Halloween shopping. In 2018, it was the popular video game Fortnite. This year, it’s an astronaut helmet. Not the suit, just the helmet. The trend is due to the popularity of a smartphone game titled Among Us, which puts the player in the role of a space explorer.

“Despite what you might think, the suits themselves seem significantly less popular than the helmets themselves for reasons beyond my comprehension,” Derek, a Spirit Halloween employee in New Jersey for the past three years, tells Mental Floss. “It's still just a bit too early to say, but if the helmets keep shipping out at the rate they are, in-store stock will probably remain at a near-constant zero. If I'm recalling it right, all of the stores in my area currently have one helmet if any, and no more than five are being shipped to each store.”

4. Spirit Halloween employees can’t believe customers are still trying on masks.

It's probably not a good idea to try on Halloween masks this year.Mike Mozart, Flickr // CC BY 2.0

Despite newfound concerns over touching surfaces or being exposed to infectious particles, customers are still willing to try on masks in the store, even though someone else may have already been wearing it. “Ultimately the pandemic hasn't affected my store, aside from everyone needing to wear face masks while they're inside,” Jayme, a Spirit Halloween employee in Florida who’s worked there for four years, tells Mental Floss. “But people still ask to try things on and … they do still put masks on despite orange signs everywhere saying not to.”

Derek agrees. “If you've bought a mask from Spirit in any of the past seasons, there's a very high chance you're one of at least five people who’s worn that mask, and that's a conservative estimate for some of the masks. Despite the rule, I think I've seen that many people trying on [fictional creepypasta internet character] Jeff the Killer masks just in this past week.”

5. Spirit Halloween employees have seen some spooky things.

While a store full of scary costumes and props is a Halloween lover’s dream, some Spirit Halloween employees say it can also be the site of some spooky events. “An associate and I have both seen things swaying on the shelves as if someone walked by it, though nobody else is in the store,” Jayme says. “We've seen a few shadow movements as if people were hiding behind [a] corner. The funniest one [was] at closing time. One of my associates yelled ‘whoo’ and we heard a guy's voice say something in response. It totally freaked him out. It was one of our sound-activated hanging [animatronics].”

But not all employees get creeped out. “As much as I want to say that I've experienced anything creepy or paranormal, the store's about as creepy as a former Circuit City can be,” Derek says. Still, he's seen some strange things. “The lights used to turn off at the exact same time every day for about a month, there's always been the occasional inexplicable bang or creak, and some of the aisles do get messy a bit too quickly. One time, I was working at the fitting room. I sent a kid back with a previously unopened, dry Morphsuit costume [a full-body spandex outfit] and it came back warm and moist.”

Wet costumes aside, Derek won’t declare any paranormal activity just yet. “If I see a kid go flying across the store, I'll let you know.”

6. Spirit Halloween employees wish customers would stop making a huge mess.

Spirit Halloween employees like to keep stores neat.Courtesy of Spirit Halloween

Owing to the nature of pop-up stores or the excitement over the holiday, customers at Spirit Halloween stores tend to make messes. Big ones. “You could've just finished putting every mask neatly back on the racks, and half of them will be back on the floor before you've caught your breath,” Derek says. “It seems like everyone takes a little pride in the sections they helped set up and the animatronics they built, and that definitely manifests in how we feel about customers messing with those things.”

7. Spirit Halloween employees would prefer you not use the aisle as a dressing room.

Some customers like to try on outfits in the aisle instead of the dressing room, a habit that predated the current pandemic. (Spirit Halloween fitting rooms are closed this season.) Employees would still prefer you not try to dress—or undress—in the middle of the store. “It's very common to find people, mostly kids, trying on costumes in aisles,” Kota says. “We [did] have multiple fitting rooms to try to stop this from happening, but once again, people would rather do things themselves sometimes.”

8. Spirit Halloween employees move a lot of licensed animatronics.

Animatronics are a popular item at Spirit Halloween.Courtesy of Spirit Halloween

Among the most popular items in Spirit Halloween locations are the life-sized animatronics that provide a scary atmosphere for homes or parties. “Animatronics are one of our largest-selling items,” Kota says. “There's a certain group of people that love them and look forward to them annually. Some of our buyers buy them and use them for their haunted attractions. It's always nice to go to one and see a familiar face.”

While Spirit offers a number of original animatronic concepts—the Harvester of Souls being among the more popular—Kota says that customers usually gravitate toward licensed characters. “I've noticed that the most popular animatronics are our licensed ones. Pennywise [from 2017's It] and Sam [from 2007's Trick 'r Treat] have been huge sellers this year as was Michael Myers a few years ago. I've also noticed the ones that stay behind at the end of the season are almost always the swinging animatronics. I think they're interesting, but they don't sell as often as the others do.”

9. Spirit Halloween employees might sell you a used animatronic, but you need to get lucky.

Come the end of the season, Spirit Halloween locations often unload animatronics that were on display and no longer being manufactured. “Older animatronics, if I recall correctly, will stop being manufactured and then sold until it runs out,” Jayme says. “As for the displays, we do sell those at the end of the season. It's just a matter of putting your info on a waiting list.”

10. Spirit Halloween employees meet a lot of cosplayers.

Cosplayers are frequent shoppers at Spirit Halloween.Mike Mozart, Flickr // CC BY 2.0

It’s not just Halloween customers that Spirit Halloween stores service. According to Kota, cosplayers looking for that perfect accessory sometimes show up. “Spirit actually gets quite a bit of cosplayers and I personally think it's a great place to go for more specific items,” Kota says. “I'm sure we get even more cosplayers than I'm aware of since some customers like to talk about it and others don't say much about it.”

11. Spirit Halloween employees get a steep, steep discount once Halloween is over.

Between the standard employee discount and the after-Halloween fire sale available to customers, Derek says that he can go shopping in November and save a considerable amount of money. It’s one reason he keeps coming back. “It's hard to say no to an 80-percent discount during the November clearance sale,” he says. (The regular discount is 50 percent, and employees get an additional 30 percent.) “There's nothing like rewarding yourself after a busy season by spending $150 on, like, five or six things.”

12. Spirit Halloween employees sometimes get holiday shoppers.

Halloween means holiday shopping for some people.JJBers, Flickr // CC BY 2.0

For some customers, a Spirit Halloween store is a perfect place to start their holiday gift shopping. “I made a friend last year with a kid who comes in weekly to see if we have anything new in yet,” Kota says. “He's maybe about 7 years old and [he] and I go around the store almost every time he comes in and talk about new things and animatronics we have. His parents then secretly go around and buy him animatronics and props as Christmas presents. It's so nice to see his love for Halloween all year round. It reminds me of myself when I was his age.”