12 Secrets of Starbucks Employees

Suzi Pratt/Getty Images for Norwegian Cruise Line
Suzi Pratt/Getty Images for Norwegian Cruise Line / Suzi Pratt/Getty Images for Norwegian Cruise Line
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6. Starbucks employees might “decaf” rude customers.

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No one at Starbucks is ever going to tamper with your order with intent to cause harm, but particularly rude customers might be subject to a subversive “decaffing.” That’s when a caffeinated order is swapped out for decaf out of revenge. “I’ve ‘decaffed’ someone once or twice, but it’s a sneaky task that can backfire and I’m too busy to put in the effort to decaf someone unless they’re spit-in-your-face horrible,” M says. “I’ve done it in front of my manager once and the customer was so incredibly horrible, my manager just nodded like she understood.”