When the Commodore 64 Ruled Personal Computing

Conor Lawless, Flickr // CC BY 2.0
Conor Lawless, Flickr // CC BY 2.0

In the early 1980s—when the average cost of a personal computer was $2700, and the average American earned just over $14,500 per year—Jack Tramiel decided to do for computers what Henry Ford had done for cars with the Model T: roll out a model that could be manufactured cheaply and efficiently, allowing more people to have PCs in their homes. “We design for the masses, not the classes,” Tramiel once famously said.

The result of Tramiel’s effort was the Commodore 64, a personal computer that brought home hardware from the sterile aisles of specialty stores to mass market retailers like Kmart. Priced at $595 in September 1982, it quickly fell to $400, then $300, and eventually $190. Unlike most PCs of the era, the Commodore 64 could play games. Like the Model T, it didn’t have the sexiest aesthetic—the boxy keyboard housed its guts, while a separate monitor quickly crowded one's workspace—but it was cheap enough to sell 500,000 units a month. To this day, it remains the best-selling single model of computer of all time—an impressive statistic for a machine that sold Dragon’s Lair on cassette tape.

A Commodore 64 computer is set up for public display
afromusing, Flickr // CC BY 2.0

Tramiel, often considered the “anti-Steve Jobs” for his lack of interest in design elegance, was born in Poland in 1928. Nazi occupation forced his family into Auschwitz, where the camp's infamous SS captain/physician Josef Mengele hand-picked Tramiel and his father for work camp detail. His mother survived, but his father died under circumstances that were never confirmed. Tramiel later said he believed Nazi experimenters injected him with gasoline.

Tramiel, who was fascinated with all things mechanical, learned to repair typewriters in the Army. Upon discharge, he opened a typewriter shop in the Bronx before relocating to Toronto in the 1950s. His interest grew to calculators, and by the 1970s, his business—Commodore, named after the Opel Commodore car that he admired—was involved in the burgeoning personal computing field.

Tramiel’s aim was economy, and he bought his own chip manufacturer, MOS, to keep costs down. The result of their efforts was the 6502 processor, which could be rolled out inexpensively and rapidly. After the success of Commodore’s VIC-20, a $300 PC that had a color monitor (unheard-of at that price point), Tramiel focused all of his company’s resources on the Commodore 64.

The C64 had 64 kilobytes of RAM, a speedier 6510 processor, and a music synthesizer. While not quite in the league of the most expensive computers of the era, it outworked the Apple II and its 44 kilobytes of memory. Tramiel hoped it would be a kind of gateway computer, capable of introducing home users to BASIC programming language while amusing them with a library of educational and entertainment software. Programs were sold on floppies—which were invariably slow to load—or on data cassettes that could be played with the addition of a $75 peripheral.

Tramiel was so enthusiastic about the potential of the C64 that he rushed it to market, cramming its parts into old VIC-20 cabinets and prompting a quarter of the shipped units to arrive defective. It didn't do much to undermine the launch; Tramiel sent clear instructions to retailers telling them to exchange bad units without hassle. The machine took off, selling for $595 and promising an eclectic end-user experience. Opposing machines like the Apple IIc, Apple Macintosh, and IBM PC Junior, Tramiel’s model cost just a fraction of the price and, subjectively at least, was far more entertaining. Software titles expanded into the thousands, from licensed games like Ghostbusters to Boulder Dash to quasi-adult offerings like Strip Poker. Serious users had Microsoft spreadsheet programs or desktop publishing.

As manufacturing costs dropped—the unit cost Tramiel about $135 to produce—so did the price of the C64. Tramiel offered a $100 trade-in allowance for people who brought in old hardware, and even allowed retailers to accept old video game consoles like the Atari 2600. By 1984, the Commodore 64 represented a staggering 30 percent of the home computing market.

While the price point was appealing, it was Tramiel’s distribution strategy that surprised competitors. Rather than stick to computer stores, the Commodore 64 was stocked at mass market retailers in much the same way television and game systems had broken out of their hobbyist markets. Seeing a Commodore 64 display at Sears helped normalize the idea of home computing.

But not all users were satisfied customers. While the price kept plummeting, consumers realized that the central hardware was only part of the puzzle. A dot-matrix printer, cassette deck, modem, and other accessories could add hundreds of dollars to their investment. At $50, software wasn’t inexpensive, either. Even at its lowest price point of under $200, a fully expanded C64 setup could run $1000 (which would be just over $2600 in today's dollars).

Still, the Commodore 64 managed to permeate an incredible number of U.S. households. By some estimates, 17 to 20 million units were sold through the early 1990s, at which point PCs with greater processing speeds and more attractive design elements became the norm. Commodore tried upping the ante with the Commodore 128 and other models, but consumers were no longer in need of training wheels. With the presence of a home PC having been normalized and other manufacturers bringing costs down, Commodore fell behind.

Tramiel, who had resigned to run the ailing Atari corporation in the mid-1980s, died in 2012. While his creation doesn’t have quite the same popular recognition as Apple, it might have been the single most influential piece of hardware to come around in the nascent home PC era. A “retro” mini version is due in fall 2018. Naturally, it comes with 64 games.

The Big Squeeze: How Mr. Whipple Made Advertising History

Charmin toilet paper icon Mr. Whipple in 1999.
Charmin toilet paper icon Mr. Whipple in 1999.
Bob Riha, Jr., Getty Images

In the 1970s, a handful of famous faces dominated popular culture. There was scandalized former president Richard Nixon; the Reverend Billy Graham; daredevil Evel Knievel; and boxer Muhammad Ali, among others.

Dick Wilson had a face, not a name, that might have come close to being equally recognizable. The English actor was known to millions of Americans as Mr. Whipple, the nervous grocer who spent 21 years and more than 500 commercials pleading with fictional customers to please "don't squeeze the Charmin."

Born in Preston, England, on July 30, 1916, Wilson grew up in Ontario, where he worked as a radio announcer as a teenager, and attended the Ontario College of Art and Design majoring in sculpture. (He would also later serve in the Canadian Air Force during World War II.) Wilson, who was the son of two performers—his father was a vaudeville attraction and his mother a singer—designed scenery for a dance school after graduating and got compensated in the form of dance lessons. Those skills led to Wilson becoming a comedic acrobatic performer on the vaudeville circuit, which led to acting.

The MVP of TP

When Wilson got the call to audition for a toilet paper commercial in 1964, he had already built up a long career in stage, film, and television, including one-off appearances on everything from Bewitched to McHale’s Navy. The call for the commercial came from Wilson's agent, about whom the actor joked he had put on a missing persons list due to the lack of communication.

Toilet paper mascots were, of course, nothing new. As far back as the 1920s, brands like Scott and Charmin had used a variety of figures on packaging that had positive connotations—things like babies, angels, and puppies. Scott had Mr. Thirsty Fibre, a gentleman in a top hat who seemed downright ornery. Charmin, introduced by the Hoberg Paper Company in 1928, used a woman’s silhouette and later a baby to endorse their buttock wipe. (An employee described the pattern on the roll as "charming," leading to its name.)

These mascots were necessary in a time when being explicit about the quality of toilet paper was virtually forbidden. Until 1890, magazines wouldn’t even accept ads for toilet tissue. That year, The Atlantic agreed to print a photo of a package but didn’t allow any advertising copy to accompany it. And prior to 1975, television commercials weren’t allowed use of the phrase toilet paper. It was “bathroom tissue.”

This was the world Wilson found himself in when he beat out 33 would-be Whipples to become the face of the ad campaign. The character was named after George Whipple, a public relations director for ad agency Benton & Bowles, on the premise that no one else could sue Charmin parent company Procter & Gamble, which bought Charmin in 1957, for using their name.

The Big Squeeze

In the world depicted in the ads, Mr. Whipple was a grocer who appeared to have a great deal of anxiety over customers—typically giddy housewives—who couldn’t resist squeezing the Charmin products.

The premise was devised by Benton & Bowles copywriter John Chervokas, who said he was inspired by shoppers who squeezed fruit to evaluate its firmness before buying. Chervokas also wrote Mr. Whipple’s signature plea, “Please don’t squeeze the Charmin.”

But squeeze it they did, across 504 ads total from 1964 to 1985. The punchline was that even Mr. Whipple himself could not resist Charmin’s softness, and often gave in to the temptation to squeeze when no one was looking.

The spots were formulaic by necessity. “What are you going to say about toilet paper?” Wilson once asked. “I think we handle it the best way we can.”

A legend is born

In an industry where human mascots can have a high turnover rate—we’re looking at you, Dell Dude—two decades is a notable achievement. Wilson himself considered it a cushy job, once noting that it took just 16 days out of the year. Charmin also provided him with a monthly shipment of toilet paper.

In return, Wilson swore loyalty to Procter & Gamble, refusing to appear in any other commercials or endorse any other products. He also faithfully followed a morals clause in order to protect the character; "I can't be seen coming out of a porn parlor,” Wilson told the Chicago Tribune in 1985.

Wilson appeared sporadically after his retirement in 1985, returning for a series of ad spots in 1999 to celebrate a new, more absorbent version of Charmin. That led to a Lifetime Achievement Award, given to him by the company in 2000, though the ceremony was delayed after a Screen Actors Guild strike complicated things. (Wilson showed up at a rally with the line, “Please don’t squeeze the actors.”)

That same year, the Charmin bear was introduced. Wilson died at age 91 in 2007. While he probably never imagined he would become nationally known for endorsing toilet paper, he maintained a sense of humor about it. When queried about his career squeezing rolls, he enjoyed pointing out where he shot his very first commercial: in Flushing, New York.

He's Also a Client: The Saga of Sy Sperling's Hair Club

Upper Playground, YouTube
Upper Playground, YouTube

Divorced, depressed, and with his midsection growing, Sy Sperling stood in front of a mirror at his home in Long Island in the late 1960s and adjusted his hair. It wasn’t his hair, exactly, but a toupee purchased for the express purpose of obscuring his prematurely shiny crown.

Though he was only 26, Sperling had been losing his hair for years. Now that he was newly single, he felt self-conscious about his receding hairline, believing it would diminish his chances with the opposite sex. He tried combing tufts of hair from the side over to the front. He tried the toupee, which looked like a road-flattened beaver. He tried weaving, which knitted human locks to his existing strands; the first time he shampooed it, it collapsed into a ball of knotted hair.

Like many pioneering spirits before him, Sperling imagined that there had to be a better way—a solution to regaining his lost self-confidence and living the life he desired.

In the coming years, Sperling and his second wife, a hairstylist, would perfect an existing approach with irresistible marketing that provided a solution for millions of follicle-deprived individuals everywhere. And much of that success came from Sperling admitting that he was not just the president. He was also a client.

 

Baldness “cures” date back to the most ancient civilizations. Egyptians used hippopotamus and crocodile fat as hair growth stimulants. In Rome, burning donkey genitals and mixing the ashes with urine was believed to help grow luscious locks. Various concoctions involving poop were believed to work, too.

In more enlightened times, thinning hair could be addressed with transplantation surgery. In 1939, a Japanese dermatologist extracted hair-bearing skin and replanted it by punching a small hole on sites affected by burn injuries. This practice was mirrored by Norman Orentreich, a New York dermatologist who successfully planted hairs into a patient with male pattern baldness in the 1950s. Orentreich was the first person to observe that hairs on the sides of the head were largely resistant to shedding and would therefore remain in place when transplanted to the top or front of the head.

For decades, this was a crude surgical practice, giving rise to a number of patients who had hair sparsely transplanted and created a reputation for heads that appeared to be implanted with “plugs.” It wasn’t until the 1990s that transplants could be more densely packed, offering a convincing restoration of the hairline.

For Sperling, who was born in 1942 and in his 20s when his hair loss became apparent, invasive surgery that was still years away from being refined wasn’t an option. After his sister admonished him to “do something” about the thinning hair that was causing him such grief, he went to a hairstylist who recommended weaving. While somewhat effective, this only seemed practical if hair was remaining on top. Toupees were out, as Sperling had a particular concern over solutions that could fall off or become dislodged during more intimate moments.

"If you're dating and going to be having special moments, how do you explain, 'I got to take my hair off now?'" he asked.

Even with its drawbacks, weaving seemed like the best option. After learning the technique from his stylist, Sperling left his job in swimming pool sales and opened his own salon on New York City's Madison Avenue in 1968. Using $10,000 in capital from credit cards, he leased a vacant business that already had barber-style chairs. Soon, he and his new wife, Amy—who, it turned out, was indifferent to his hair shortage—perfected a technique in which they used a nylon mesh fitted to the scalp. The net-like fabric allowed the head to breathe and for hairs to grow out from under it. It also acted as a base for human hair strands to be woven on top and secured with a polymer adhesive. The entire “system” was secured to the client by weaving the mesh into the hair on the sides. The result was a relatively natural-looking addition that would remain in place through showering, exercising, and—key for Sperling—sexual activity.

The approach took off, enticing New Yorkers and celebrities alike. (Sperling later insisted Jimi Hendrix came in for a fitting in 1969.) Sperling’s business grew steadily throughout the 1970s, but by 1979, sales were leveling off. The problem was that even though he had happy customers, they were reticent to tell friends about their hair-replacement efforts, so word-of-mouth was not reliable. That’s when Sperling decided to advertise.

 

Sperling’s business, then known as the Hair Club for Men, debuted on national television in 1982. One early campaign featured testimonials from actual customers, but the response was minimal. Producers had shot a second spot featuring Sperling himself and considered it as a back-up plan in case the first approach failed. The infomercial aired late at night, when advertising time was cheapest.

Though Sperling was no trained actor or orator, he was genuine. “I’m not just the president,” he said. “I’m also a client.”

When it aired, the reaction was immediate. The Hair Club got 10,000 calls in a month. Interested parties received a brochure discussing various hair-system options and why Sperling’s approach worked. By 1991, there were 40 franchise locations, where clients paid between $2000 and $3500 for a custom mesh that used colored and textured hair to match their natural growth. A maintenance appointment every two months cost $65.

By 1993, the commercial was airing 400 times a day, costing Sperling $12 million annually in advertising expenses. But it was drawing up to $100 million annually in sales. In admitting what most men wouldn't, Sperling engendered trust—and profit.

 

Later, the Hair Club for Men would undergo several cosmetic alterations to its business model. Sperling moved away from strip-mall locations for his clinics and into commercial office spaces to help provide discretion. He even used initials—HCM—on signage to promote privacy.

The “For Men” was dropped as more women suffering from hair loss due to genetics or illness came looking for assistance. Sperling also provided assistance to kids with cancer diagnoses. Through it all, he sold something more than polymers and mesh: Hair Club trafficked in confidence and self-esteem. He allowed reporters to tug on his own hair as a demonstration of quality. It would barely move. "Not bad, eh?" he asked a Spy journalist in 1991. "It really is an amazing transformation."

The hair stayed in place, but Sperling didn’t. In 2000, he sold Hair Club for $45 million to a group of investors who turned around and sold it in 2005 to the Regis hair company for $210 million. Today, Hair Club still offers solutions similar to what Sperling marketed, as well as proven topical treatments like Rogaine (minoxidil), laser combs purported to stimulate growth, and transplantation surgery.

Sperling had an impressive 15-year non-compete clause for the initial sale and spent time in Vancouver and Florida until his death at age 78 in February 2020. Photographs of Sperling in his later years showed that the septuagenarian still had a full head of hair.

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