12 Secrets of Bed Bath & Beyond Employees

Kevork Djansezian, Getty Images
Kevork Djansezian, Getty Images

Need a super-absorbent towel? Luxury sheets made of exotic-sounding cotton? When consumers feel like pampering themselves with home goods, they head to a Bed Bath & Beyond location. The retail chain with 1024 stores across the U.S., Canada, Puerto Rico, and Mexico was founded in 1971 with a focus on kitchen and bath amenities. Today, it’s probably best known as the store with a seemingly inexhaustible supply of 20 percent off coupons that blanket mailboxes and newspapers across the country.

To get a better idea of what goes on between those stacks of infamously fake towels, Mental Floss reached out to three former employees of the chain. Here’s what they had to say about job perks, occupational hazards, and the grim consequences of accepting returns on used bedding.

1. They might give you the discount without the coupon.

Many of the customers roaming a typical Bed Bath & Beyond location can be seen clutching the oversized 20-percent-off coupons sent to homes and email inboxes, which are good on most every single-item purchase. But sometimes, they might find themselves in the store without one of these valuable pieces of paper. According to Eric, who worked at a Bed Bath & Beyond in Ohio for four years, cashiers will typically take care of them anyway.

“Generally speaking, we were instructed to not give out the coupon because then everyone would just get a discount and it would defeat the purpose,” he says. “However, if a customer forgot, and went out of their way to be polite throughout the transaction, I would take care of them, but usually only if there wasn’t a line built up and no one could see. If I gave it to one, everyone else would want it, too.”

Bear in mind this courtesy applies to nice people: “If customers were rude or acting immature, I would not feel like helping them out.”

2. Bed Bath & Beyond employee see some pretty disgusting returns.

A Bed Bath & Beyond employee stands behind the counter
Kevork Djansezian, Getty Images

Regina spent five years as a cashier, customer service representative, and supervisor at a Bed Bath & Beyond location while working her way through graduate school. During her tenure there, the store’s infamously lenient return policy permitted refunds for items with few exceptions. As a result, Regina saw things she wishes she hadn’t. “We had a lot of nasty returns from sheets with possible bed bugs to used dishes with food on them [and] used toilet bowl cleaners," she says. "You name it.”

Today, the store limits returns to items bought within the past year, though you could probably still get away with returning a food-encrusted frying pan.

3. They get to try products for a discount.

A Bed Bath & Beyond store display features outdoor furniture
Kevork Djansezian, Getty Images

Ever notice Bed Bath employees actually have answers about an item you’re interested in? Turns out the company tries to make it easy for them to know their stuff. “They offer an incentive program, which was one of my favorite parts,” Annie says. “Employees got a list from corporate once a month with items at a really good discount, so they could try the item without spending full price and be able to give customers better feedback from their personal experience.”

4. Bed Bath & Beyond employees can't tell you no.

Try asking a Bed Bath & Beyond employee a question that could elicit a negative response. Chances are you won’t hear them use the word no. That’s because company policy encourages employees to avoid sounding negative or unhelpful. “Employees can't say no,” Regina says. “There has to be a solution to offer or an effort to look it up before saying no to a customer.”

5. They wish you'd stop wandering into the back rooms ...

While Bed Bath & Beyond prides itself on one-on-one customer service, their reputation for being accessible to shoppers can sometimes come back to bite them. Annie worked at a Bed Bath & Beyond in the northwest region for eight years and says that people often went everywhere, even off-limits areas, in search of assistance. “It was more common than you would expect to have customers push through our doors marked ‘Employees Only’ and search the stockroom looking for an employee,” she says. “If I could say anything to customers, it would be to please do not do that."

6. ... And climbing the displays ...

A Bed Bath & Beyond display features cooking utensils
Kevork Djansezian, Getty Images

Bed Bath’s store layout maximizes their real estate footprint by stocking and stacking items a dozen or more feet in the air. Part inventory and part decoration, these shelves clearly aren’t meant to be areas for self-service, but Annie still watched as patrons treated the fixtures like a jungle gym. “People were typically pretty good at asking for help if they needed it, but I did catch a handful of people not only climbing shelves but unstrapping our ladders and using them themselves even though there were always signs and stickers prohibiting them from doing so.” Anne would also spot parents letting small children climb on ladders. Needless to say, this is never recommended behavior.

7. ... And stealing small parts.

Because Bed Bath & Beyond uses actual small appliances as display models and not mock-up fakes like some stores, customers will sometimes swipe a little part they need from the shelf. That might be why you notice that Keurig coffeemaker missing its tray. “Occasionally, people would steal pieces from our kitchen electronic displays since we didn’t sell parts individually and our displays were typically actual working models,” Annie says.

8. Don't bother trying to scam them with your refund.

The exterior of a Bed Bath & Beyond location
Kevork Djansezian, Getty Images

Bed Bath & Beyond's generous return policy has sometimes allowed consumers to profit. “People started to take so much advantage of using coupons and then returning an item without a receipt for full price that the company finally had to implement a policy where any non-receipted return had 20 percent automatically deducted from it,” Annie says.

9. Towels are the bane of their existence.

Bath towels are folded and stacked on top of one another
iStock.com/steve-goucher

Towels. They’re everywhere at Bed Bath, and although the inventory on the upper shelves is usually just one towel made to look like several while tucked around foam backing, consumers don’t treat the remaining stacks with a whole lot of courtesy. “The worst [part] was probably the towels,” Annie says. “People would unfold them, drop them off in the wrong spot when they found a better one, or mess with our display towels, which were a pain to do. For a while during the holidays, we actually had someone just for the towel department to try and upkeep it.”

Eric describes his dealings with towels as a “nightmare” due to having to re-fold them every night. “People threw them everywhere.”

10. There can be blood.

While not quite as grisly as an emergency room, employees at Bed Bath might still occasionally see something gruesome. “I cleaned up plenty of blood from people stabbing themselves trying to rip security tags off goods in the bathroom so they can steal them,” Eric says.

11. They're not fooled by your counterfeit coupons.

Those pervasive 20-percent-off coupons seem to be everywhere, but sometimes people get so desperate for their discount fix that they’ll conjure up one of their own. “We had fakes all the time,” Annie says. “A lot of people thought they could go online to Google Images and print off a copy of a random coupon. They don't work and we would never accept them.” These days, coupons have unique barcodes and can’t be used more than once. (In case you were wondering, redeemed coupons get ripped up and tossed in the trash.)

12. The “Beyond” isn't in the store.

A Bed Bath & Beyond sign is displayed in the store
Kevork Djansezian, Getty Images

Employees frequently get asked where the “Beyond” of Bed Bath & Beyond is. “There is no ‘Beyond’ section,” Regina says. “The back room is just overstock.” The “Beyond” refers to an assortment of goods that are available via special order and not stocked in stores, like made-to-order furniture and personalized gifts.

Turn Your LEGO Bricks Into a Drone With the Flybrix Drone Kit

Flyxbrix/FatBrain
Flyxbrix/FatBrain

Now more than ever, it’s important to have a good hobby. Of course, a lot of people—maybe even you—have been obsessed with learning TikTok dances and baking sourdough bread for the last few months, but those hobbies can wear out their welcome pretty fast. So if you or someone you love is looking for something that’s a little more intellectually stimulating, you need to check out the Flybrix LEGO drone kit from Fat Brain Toys.

What is a Flybrix LEGO Drone Kit?

The Flybrix drone kit lets you build your own drones out of LEGO bricks and fly them around your house using your smartphone as a remote control (via Bluetooth). The kit itself comes with absolutely everything you need to start flying almost immediately, including a bag of 56-plus LEGO bricks, a LEGO figure pilot, eight quick-connect motors, eight propellers, a propeller wrench, a pre-programmed Flybrix flight board PCB, a USB data cord, a LiPo battery, and a USB LiPo battery charger. All you’ll have to do is download the Flybrix Configuration Software, the Bluetooth Flight Control App, and access online instructions and tutorials.

Experiment with your own designs.

The Flybrix LEGO drone kit is specifically designed to promote exploration and experimentation. All the components are tough and can totally withstand a few crash landings, so you can build and rebuild your own drones until you come up with the perfect design. Then you can do it all again. Try different motor arrangements, add your own LEGO bricks, experiment with different shapes—this kit is a wannabe engineer’s dream.

For the more advanced STEM learners out there, Flybrix lets you experiment with coding and block-based coding. It uses an arduino-based hackable circuit board, and the Flybrix app has advanced features that let you try your hand at software design.

Who is the Flybrix LEGO Drone Kit for?

Flybrix is a really fun way to introduce a number of core STEM concepts, which makes it ideal for kids—and technically, that’s who it was designed for. But because engineering and coding can get a little complicated, the recommended age for independent experimentation is 13 and up. However, kids younger than 13 can certainly work on Flybrix drones with the help of their parents. In fact, it actually makes a fantastic family hobby.

Ready to start building your own LEGO drones? Click here to order your Flybrix kit today for $198.

At Mental Floss, we only write about the products we love and want to share with our readers, so all products are chosen independently by our editors. Mental Floss has affiliate relationships with certain retailers and may receive a percentage of any sale made from the links on this page. Prices and availability are accurate as of the time of publication.

10 Secrets of Ice Cream Truck Drivers

asiafoto/iStock via Getty Images Plus
asiafoto/iStock via Getty Images Plus

Ever since Good Humor founder Harry Burt dispatched the first jingling ice cream trucks in Youngstown, Ohio, in 1920, kids and adults alike have had a primal reaction to the sight of a vehicle equipped with a cold, sugary payload. Today, ice cream trucks spend May through October hoping to entice customers into making an impulse beat-the-heat purchase. To get a better idea of what goes into making ice cream a portable business, Mental Floss spoke with several proprietors for their take on everything from ideal weather conditions to police encounters. Here’s the inside scoop.

1. IT CAN GET TOO HOT FOR BUSINESS.

The most common misconception about the ice cream truck business? That soaring temperatures mean soaring profits. According to Jim Malin, owner of Jim’s Ice Cream Truck in Fairfield, Connecticut, record highs can mean decreased profits. “When it’s really hot, like 90 or 100 degrees out, sales go way down,” Malin says. “People aren’t outside. They’re indoors with air conditioning.” And like a lot of trucks, Malin’s isn’t equipped with air conditioning. “I’m suffering and sales are suffering." The ideal temperature? "A 75-degree day is perfect.”

2. THEY DON’T JUST WANDER NEIGHBORHOODS ANYMORE.

An ice cream truck sits parked in a public spot
Chunky Dunks

The days of driving a few miles an hour down a residential street hoping for a hungry clientele have fallen by the wayside. Many vendors, including Malin, make up half or more of their business by arranging for scheduled stops at events like weddings, employee picnics, or school functions. “We do birthday parties, church festivals, sometimes block parties,” he says. Customers can pay in advance, meaning that all guests have to do is order from the menu.

3. SOME OF THEM DRIVE A MINIBUS INSTEAD OF A TRUCK.

For sheer ice cream horsepower, nothing beats a minibus. Laci Byerly, owner of Doodlebop’s Ice Cream Emporium in Jacksonville, Florida, uses an airport-style shuttle for her inventory. “Instead of one or two freezers, we can fit three,” she says. More importantly, the extra space means she doesn’t have to spend the day hunched over. “We can stand straight up.”

4. THEY HAVE A SECRET STASH OF ICE CREAM TO GIVE AWAY TO SPECIAL CUSTOMERS.

A picture of an ice cream truck menu.
Sarah Silbiger/Getty Images

The goal of any truck is to sell enough ice cream to justify the time and expense of operation, so freebies don’t make much sense—unless the truck happens to have some damaged goods. Malin says that it’s common for some pre-packaged bars to be broken inside wrappers, rendering them unattractive for sale. He sets these bars aside for kids who know the score. “I put them in a little box for kids who come up and ask if I have damaged ice cream,” he says. “Certain kids know I have it, and I’m happy to give it to them.”

5. THEY’RE CREATING CUSTOM ICE CREAM MENUS.

An ice cream nacho platter is shown
Chunky Dunks

While pre-packaged Popsicles and ice cream sandwiches remain perennial sellers, a number of trucks are mixing up business by offering one-of-a-kind treats. At the Chunky Dunks truck in Madison, Mississippi, owner Will Lamkin serves up Ice Cream Nachos, a signature dish that outsells anything made by Nestle. “It’s cinnamon sugar chips with your choice of ice cream,” he says. “You get whipped cream, too. And for the ‘cheese,’ it’s a caramel-chocolate sauce.” The nachos work because they’re “streetable,” Lamkin’s label for something people can carry while walking. “The next seven or eight people in line see it, and then everyone’s ordering it.”

6. THEY DON’T ALWAYS PLAY THE ICONIC JINGLE.

Before most people see an ice cream truck, they hear that familiar tinny tune. While some operators still rely on it for its familiarity, Malin and others prefer more modern tracks. “Normally we play ‘80s rock,” he says. “Or whatever we feel like playing that day. We rock it out.”

7. POP CULTURE CHARACTERS ARE SOME OF THEIR BEST SELLERS.

A Captain America ice cream treat
Doodlebop's

While adult customers tend to favor ice cream treats they remember from their youth, kids who don’t really recognize nostalgia tend to like items emblazoned with the likenesses and trademarks of licensed characters currently occupying their TV screens and local theaters. “Characters are the most popular with kids,” Byerly says. “SpongeBob, Minions, and Captain America.”

8. THEY KEEP DOG FOOD HANDY.

At Doodlebop’s, Byerly has a strategy for luring customers with pets: She keeps dog treats on hand. “The dog will sometimes get to us before the owner does,” she says. “If the dog comes up to the truck, he’ll get a Milkbone.” That often leads to a human companion purchasing a treat for themselves.

9. SOMETIMES RIVALS WILL CALL THE COPS.

Though there have been stories of rogue ice cream vendors aggressively competing for neighborhood space over the years, Malin says that he’s never experienced any kind of out-and-out turf war. Ice cream truck drivers tend to be a little more passive-aggressive than that. “I have a business permit for Fairfield, so that’s typically where I’m driving,” he says. “But sometimes I might go out of town for an event. Once, a driver pulled up to me and asked if I had a permit. I said ‘No, I’m just here for an hour,’ and he said, ‘OK, I’m calling the cops.’ They try and get the police to get you out [of town].” Fortunately, police typically don’t write up drivers for the infraction.

10. SOME LUCKY CUSTOMERS HAVE AN APP FOR HOME DELIVERY.

An ice cream truck driver.
George Rose/Getty Images

Technology has influenced everything, and ice cream trucks are no exception. Malin uses an app that allows customers to request that he make a special delivery. "People can request I pull up right outside their home," he says. If their parents are home, there’s one additional perk: "I accept credit cards."

This article originally ran in 2018.