Customer Service Agents Can 'Sneak Peak' Your Live Chat Messages Before You Hit Send

iStock.com/mihailomilovanovic
iStock.com/mihailomilovanovic

In the pre-internet dark ages, talking to a customer service representative meant waiting on hold for the better part of an afternoon. Now, there's live chatting: Instead of pressing the same key several times to reach a human, this option connects you to a real person right away—and their responses are just as quick as what you'd get on the phone, if not quicker. Gizmodo reports that there may be a unsettling explanation for that speedy service: Some customer service agents can see what you're typing into your chat box in real time even before you hit send.

A Gizmodo reader recently discovered this while using a mattress company's live-chat feature. The representative responded to a question that the customer had typed out but hadn't sent. When asked about it, the agent wrote that they "get a preview" and it "Gives us a little bit of extra time to look up information."

Others have reported customer service representatives responding to messages with detailed information in less time than it would take to read them. Some live chat services, like Snap Engage and JivoChat, even advertise this feature on their websites under names like sneak peak. One of the biggest companies to offer this feature, Live Chat, provides the chat platforms for PayPal, McDonalds, and IKEA.

If you think a stranger creeping on your unedited messages is a small price to pay for fast service, proceed with your live chats as usual. Unfortunately there's not much you can do to tell if this feature is enabled if you feel differently. Your best option is to draft your messages in a word processor and copy and paste them into the chat box when you're ready to hit send. Or, if you have time to spare, you can always use the old-fashioned method of giving customer service a call.

[h/t Gizmodo]

Turn Your Favorite Photos Into Works of Art With Google’s Art App

Edvard Munch's "The Scream"
Edvard Munch's "The Scream"
Edvard Munch, Wikimedia Commons // Public Domain

If your local art museum is closed, a new app from Google Arts & Culture will make the photos in your camera roll worthy of gallery consideration. As Gizmodo reports, the Art Transfer feature uses artificial intelligence to reimagine any image you upload in the style of a famous artist.

If you've already downloaded Arts & Culture for Android or iOS, hit the camera icon at the bottom of the app and select Art Transfer. From here, you can either snap a photo or choose an existing picture saved on your phone. Google then gives you a variety of art styles to choose from. You can transform your cat into Edvard Munch's The Scream, for example, or turn your brunch pic from last month into a piece of Yayoi Kusama pop art.

The feature doesn't just apply filters; it uses machine learning to edit the colors, textures, and even shapes in the image you upload.

Dog image inspired by Man from Naples.
Michele Debczak/Mental Floss, Google Arts & Culture

Pizza picture inspired by The Scream.
Michele Debczak/Mental Floss, Google Arts & Culture

Two years ago, Google Arts & Culture rolled out a similar feature that matched users' selfies to their art lookalikes. The difference with this one is that instead of showing you existing art, it creates an entirely new image by combining your photo with a famous artwork.

You can download Arts & Culture for free today from the App Store or Google Play. After having fun with the new feature, you can use the app to virtually explore landmarks, museums, and other cultural institutions from the comfort of your home.

[h/t Gizmodo]

The Top 25 Bestselling E-Books on Amazon Right Now

Is she reading Harry Potter for the 15th time?
Is she reading Harry Potter for the 15th time?
grinvalds/iStock via Getty Images

Right now, the ability to access books on your tablet or phone—without leaving your house or waiting days for an order to arrive in the mail—seems more magical than ever. With just about every book at your fingertips, however, it might be a little difficult to decide which one to choose.

You could ask for recommendations from friends and family, or use this website, which specializes in personalized reading lists based on books you’ve already read and loved. Or you could check out Amazon’s current list of bestselling e-books—updated by the hour—to see what the general population just can’t get enough of. As of this morning (March 31), Elle Marr’s highly anticipated thriller The Missing Sister sits in the number one spot; since its publication date isn’t until April 1, that means it’s gotten to the top of the list on pre-orders alone.

There are several other riveting thrillers on the list, including Dean Koontz’s latest, In the Heart of the Fire, and Christopher Greyson’s murder mystery The Girl Who Lived. Plenty of other genres are well-represented, too, from Stephen R. Covey’s classic self-help book The 7 Habits of Highly Effective People to Jory John’s charming children’s story The Bad Seed.

And, of course, it would hardly seem like a bestseller list if Harry Potter didn’t make an appearance or two. According to this data, more than a few people are spending their quarantine time reading (or re-reading) J.K. Rowling’s beloved series—Harry Potter and the Sorcerer’s Stone and Harry Potter and the Chamber of Secrets are at number seven and number 17, respectively.

Look through March 31’s top 25 below:

  1. The Missing Sister by Elle Marr // $5
  1. Girl, Stop Apologizing by Rachel Hollis // $13
  1. Wall of Silence by Tracy Buchanan // $5
  1. The Bad Seed by Jory John // $13
  1. The Overdue Life of Amy Byler by Kelly Harms // $2
  1. Where the Forest Meets the Stars by Glendy Vanderah // $5
  1. Harry Potter and the Sorcerer’s Stone by J.K. Rowling // $9
  1. The Last Bathing Beauty by Amy Sue Nathan // $5
  1. The 7 Habits of Highly Effective People by Stephen R. Covey // $6
  1. When We Believed in Mermaids by Barbara O’Neal // $5
  1. Rough Edge by Lauren Landish // $4
  1. The Library at the Edge of the World by Felicity Hayes-McCoy // $1
  1. If You Tell by Gregg Olsen // $2
  1. Now, Then, and Everywhen by Rysa Walker // $5
  1. The Girl Who Lived by Christopher Greyson // $10
  1. Rain Will Come by Thomas Holgate // $5
  1. Harry Potter and the Chamber of Secrets by J.K. Rowling // $9
  1. The Other Family by Loretta Nyhan // $5
  1. In the Heart of the Fire by Dean Koontz // $2
  1. Little Fires Everywhere by Celeste Ng // $10
  1. Pete the Cat and the Missing Cupcakes by James Dean // $8
  1. The Splendid and the Vile by Erik Larson // $15
  1. Unlimited Memory by Kevin Horsley // $10
  1. Lift Her Up by T.S. Joyce // $1
  1. In an Instant by Suzanne Redfearn // $5

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