Customer Service Agents Can 'Sneak Peak' Your Live Chat Messages Before You Hit Send

iStock.com/mihailomilovanovic
iStock.com/mihailomilovanovic

In the pre-internet dark ages, talking to a customer service representative meant waiting on hold for the better part of an afternoon. Now, there's live chatting: Instead of pressing the same key several times to reach a human, this option connects you to a real person right away—and their responses are just as quick as what you'd get on the phone, if not quicker. Gizmodo reports that there may be a unsettling explanation for that speedy service: Some customer service agents can see what you're typing into your chat box in real time even before you hit send.

A Gizmodo reader recently discovered this while using a mattress company's live-chat feature. The representative responded to a question that the customer had typed out but hadn't sent. When asked about it, the agent wrote that they "get a preview" and it "Gives us a little bit of extra time to look up information."

Others have reported customer service representatives responding to messages with detailed information in less time than it would take to read them. Some live chat services, like Snap Engage and JivoChat, even advertise this feature on their websites under names like sneak peak. One of the biggest companies to offer this feature, Live Chat, provides the chat platforms for PayPal, McDonalds, and IKEA.

If you think a stranger creeping on your unedited messages is a small price to pay for fast service, proceed with your live chats as usual. Unfortunately there's not much you can do to tell if this feature is enabled if you feel differently. Your best option is to draft your messages in a word processor and copy and paste them into the chat box when you're ready to hit send. Or, if you have time to spare, you can always use the old-fashioned method of giving customer service a call.

[h/t Gizmodo]

Amazon's Under-the-Radar Coupon Page Features Deals on Home Goods, Electronics, and Groceries

Stock Catalog, Flickr // CC BY 2.0
Stock Catalog, Flickr // CC BY 2.0

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Now that Prime Day is over, and with Black Friday and Cyber Monday still a few weeks away, online deals may seem harder to come by. And while it can be a hassle to scour the internet for promo codes, buy-one-get-one deals, and flash sales, Amazon actually has an extensive coupon page you might not know about that features deals to look through every day.

As pointed out by People, the coupon page breaks deals down by categories, like electronics, home & kitchen, and groceries (the coupons even work with SNAP benefits). Since most of the deals revolve around the essentials, it's easy to stock up on items like Cottonelle toilet paper, Tide Pods, Cascade dishwasher detergent, and a 50 pack of surgical masks whenever you're running low.

But the low prices don't just stop at necessities. If you’re looking for the best deal on headphones, all you have to do is go to the electronics coupon page and it will bring up a deal on these COWIN E7 PRO noise-canceling headphones, which are now $80, thanks to a $10 coupon you could have missed.

Alternatively, if you are looking for deals on specific brands, you can search for their coupons from the page. So if you've had your eye on the Homall S-Racer gaming chair, you’ll find there's currently a coupon that saves you 5 percent, thanks to a simple search.

To discover all the deals you have been missing out on, head over to the Amazon Coupons page.

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Give Your Phone a Break With This 3-in-1 Clock, Music Station, and Wireless Charger

Gotek
Gotek

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Cell phones used to simply take incoming calls, but now they’re tasked with keeping the time, setting alarms, and even playing music. All of this functionality kind of makes most smartphones a jack of all trades and master of none.

Now, you can spread some of those functions to the Gotek Music Station, a three-in-one device that features wireless Qi-enabled smartphone charging and can simultaneously stream music through high-quality speakers via Bluetooth, an auxiliary input, TF slot, or FM radio.

If you’re used to using your phone as a clock, the Gotek Music Station’s LED display also shows off the time, so you won't have to keep grabbing your phone in the middle of the night to see how much more sleep you can get before your alarm goes off. For anyone looking to declutter their nightstand of extra cords and gizmos, the Gotek can make an immediate difference.

You can get the Gotek Music Station for 20 percent off right now, bringing the total price down to just $47.

Prices subject to change.

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