12 Things To Do When Your Flight's Canceled or Delayed

iStock.com/vm
iStock.com/vm

Delayed flights are a bummer. After all, the reason you came to the airport is because you wanted to reach your destination faster. But flight delays are unpredictable. Maybe the weather became surprisingly unpleasant, or a mechanical issue arose, or, as in the case of China’s Hangzhou Ziaoshan International Airport in July 2010, a UFO was discovered hovering near the airfield. Here’s what you should do if you’re stranded because of a flight delay or, heaven forbid, a canceled flight.

1. Understand your rights as a passenger if your flight is delayed ...

Fun fact: Legally, you have very few rights. In the United States, at least, few regulations require airlines to provide you with any form of compensation after a delayed flight. Many airlines, however, have what’s called a Contract of Carriage, which describes what you’re entitled to: Potential food vouchers, discounts, refunds, or a hotel stay in the event of a flight delay when the airline is at fault. So read those terms and conditions when you book!

2. ... Especially if you’re flying in Europe.

If you’re flying in Europe—or flying aboard a European airline—passengers have more rights. According to Regulation EC 261/2004, if your flight reaches its destination more than three hours late (or if you were denied boarding because of overbooking) you may have a right to be compensated up to €600, or about $700.

3. If a flight delay or cancellation caused you a big financial loss, you could be compensated for it.

We’ll let the gurus at the great website Airfare Watchdog explain:

“[I]f you can provide evidence of financial loss caused by a delay on an international flight, and prove that the airline could have prevented it by taking 'reasonable measures,' then you may be able to claim further compensation under the Montreal Convention, a treaty that covers most international travel. Under its Article 22, it stipulates a maximum payout of 4150 SDRs (currently $5870).”

(By the way, an SDR, or "Special Drawing Right," is an international unit based on a basket of five currencies: the U.S. dollar, the pound sterling, the Euro, the Japanese yen, and the Chinese renminbi. It's the main unit used by the International Monetary Fund.)

4. Check your connecting flight status immediately.

In most cases, the airline will put you on the next available flight to your destination—but it may not alert you to that fact. Call or check customer service immediately to get an update on your status. In some instances, the airline might have automatically rebooked you on a completely different route to your destination. (In the case of one Mental Floss editor, a delayed flight from Chicago to New York transformed into a multi-segment marathon from Chicago to Grand Rapids to Dallas to New York.)

5. Make some calls as soon as your flight is delayed or canceled.

If you rented a car, let the agency at your destination know about your delayed flight status. If you think the flight delay might last into the night (or will become a canceled flight at some point) and the airline doesn't seem to be budging on handing out those hotel perks, it may also be worth booking a hotel yourself just in case. Most hotels don’t charge until you check in, so—pending the accommodation’s cancellation policy—there might be nothing to lose if the airline manages to pull through.

6. Do some research on chronically delayed flights.

Now that you have some extra time on your hands, why not check up on the U.S. Department of Transportation’s Travel Consumer Report? It supplies a monthly rundown of the cause of every flight delay experienced by each carrier. Similarly, the Bureau of Transportation Statistics maintains a list tracking the causes of delays as well as list of “chronically delayed flights.” It can’t save you this time, but it might help you pick a better flight next time.

7. Wait before you begin making complaints ...

If your flight hasn’t been delayed for at least three hours, you really shouldn’t expect any vouchers or sympathy. At that point, complaining about a delay is a waste of everybody’s time. If you bought travel insurance, your policy will likely kick in about four hours after the delay. Depending on the policy you purchased and the provider, you should call the insurance company when hour four hits to see what you may be entitled to.

8. ... But try not to fall asleep.

In some cases, an airline may tell passengers that the flight delay will last three hours, only to suddenly announce over the P.A. system that they’ll be boarding soon. A flight can be “undelayed” and you should be prepared if that happens. So if you plan on taking a nap, find a buddy to wake you up just in case. (In a similar vein: If a flight is delayed before you reach the airport, you cannot arrive late to check in. You need to show up as if the plane were leaving on time.)

9. Read the fine print on your credit card—it might cover flight delays.

Many credit cards come with travel protection benefits in the event of a delay; some will even reimburse you if your flight is delayed a certain amount of time (if you booked your ticket with that card). So get familiar with your credit card perks and see if you’re eligible.

10. Take a hike.

Airports are great places to go people watching and, of course, plane-spotting. They’re also not a bad place to exercise. (And, let’s admit it—you might need to blow off some steam.) Multiple airports now have gyms and free yoga studios. Phoenix Sky Harbor boasts a “Walk The Sky Harbor Fitness Trail” [PDF].

11. Check the attractions at the airport.

During the winter, Denver International has an outdoor ice-skating rink that’s free to use (even skate rentals are free). Seattle-Tacoma International displays more than 60 works of art and offers a self-guided walking tour. At Amsterdam's Schiphol airport, the world-renowned Rijksmuseum has set up exhibits showing Dutch masterpieces. And at Singapore’s Changi International Airport, Terminal 3 boasts a four-story slide.

12. Cuddle an animal.

You’re stressed. You’re anxious. You’re angry. But what if we told you that at San Francisco International Airport there’s a therapy pig named Lilou who struts around (in costume!) and would love to cuddle with you? Or what if we told you that LAX has a program called PUP—for the “Pets Unstressing Program”—that provides free snuggles from therapy dogs? See, getting stranded in an airport thanks to a delayed flight isn’t so bad.

Lose a Wallet or Phone in Japan? Here's Why You'll Almost Always Get It Back

A lost wallet in Japan stands a good chance of being reunited with its owner.
A lost wallet in Japan stands a good chance of being reunited with its owner.
AndreyPopov/iStock via Getty Images

There are, of course, worse things in life than losing your keys, a wallet, or a smartphone. But at the moment you realize they're gone, it sure doesn’t seem like it. And unfortunately, in most places, it can be exceedingly difficult to locate those items again. But in Japan, there’s a great chance you’ll be reunited with your missing belongings.

Allan Richarz of CityLab recently broke down the reasons why Japan’s unique legal and cultural climate provides an effective method for retrieval of lost items. Suppose a citizen stumbles across an umbrella or purse that’s missing its owner. Rather than wonder where they might be able to turn it in, they head to a local koban, a small police station that’s usually within walking distance. (More than 6300 kobans span the country.) In 2018, 4.1 million missing items were turned in to police, and the chances of reuniting them with their owners is pretty good. That same year, 130,000 of 156,000 lost phones (83 percent) were returned and 240,000 wallets (65 percent) went home.

Missing items are typically held at the local koban for one month in case the owner retraces their steps and comes back. After that, they’re sent to a Lost and Found Center at the Tokyo Metropolitan Police Department, where the item is cataloged, searched for information relating to its owner, and then put into an online database that the public can check. Belongings are held for three months. After that, they might be handed over to the person who found it. If not, they become the property of the local government, where they might eventually trickle down to secondhand thrift sales.

What prompts the Japanese to be so diligent in handing over items? Respect. Children are taught in school that returning belongings to police is part of their civic duty. It’s also law. The Amended Lost Property Act of 2007 mandates that lost items be turned over to authorities if the owner can’t be located. The same law also enforces a reward that’s a percentage of the value of the item if it’s reunited with its owner.

Losing personal possessions while traveling can be a nightmare. If you happen to lose something while visiting Japan, however, there’s a good chance you can avert disaster. Just ask for directions to the nearest koban.

[h/t CityLab]

law

5 Ways You Can Help the Jaguar Rescue Center Save Costa Rica’s Wildlife

A curious sloth says hello after members of the Jaguar Rescue Center reunited her with her baby.
A curious sloth says hello after members of the Jaguar Rescue Center reunited her with her baby.
Jaguar Rescue Center

In 2005, Catalonian primatologist Encar Garcia and her husband, Italian herpetologist Sandro Alviani, were living in southwestern Costa Rica when locals began to bring them injured animals in hopes that the two experts could save them. As word spread and more animals arrived, their property slowly transformed into a full-fledged rescue center. So they purchased the surrounding land and named their new organization the Jaguar Rescue Center (JRC), after one of their early rescues: a young, orphaned jaguar whose mother had been killed by farmers.

Today, the center covers nearly 5.5 acres of land near Puerto Viejo de Talamanca in Costa Rica’s Limón province. It can accommodate around 160 animals at a time, and is home to everything from spider monkeys to sea turtles (though, by law, staff members aren’t allowed to accept domesticated animals like cats and dogs).

While locals still bring injured and orphaned animals to the JRC, others are brought by tourists, the Ministry of Environment and Energy, the National Animal Health Service, and even the police, who confiscate animals that have been poached or illegally kept as pets.

howler monkey at jaguar rescue center
Skye, a young howler monkey who recovered from electrocution.
Jaguar Rescue Center

The rescues are often victims of road accidents, animal attacks, environmental destruction, human interaction, or electrocution from exposed power lines. After the animals are rehabilitated, they’re released into La Ceiba Natural Reserve, a human-free (except for JRC workers) part of the forest where they can safely reacclimate to living in the wild. The JRC has cameras installed in the area to monitor the animals after their release and make sure they’re finding enough food.

Unfortunately, not all the creatures brought to the JRC recover from their injuries—in 2019, for example, 311 of the 749 rescues died [PDF]—so JRC staff members and volunteers understand just how remarkable it is to watch an animal regain its health and be successfully returned to its natural environment.

“There are so many amazing things about working for the JRC, but I think we all can agree that seeing a rescued animal make it through rehabilitation and be released is the best and most rewarding part of the job,” Torey, a JRC tour guide, tells Mental Floss.

Some thought-to-be-orphaned sloths are even released right back into the arms of their mothers. After recording the cries of a baby sloth, JRC staff will take the sloth back to wherever it was first found, play the recording, and wait for the mother to recognize the cries and (slowly) climb down from her leafy abode to reunite with her child.

Despite its partnerships with government agencies, the JRC doesn’t receive government funding. Instead, it relies on public donations and revenue from its visitor services. Find out more about how you can help below.

1. Donate money.

You can make a one-time or monthly donation that will go toward food, medical care, and supplies for the animals, or you can donate specifically to the JRC’s “Shock Free Zone” program, which insulates power lines and transformers that run through forests to prevent them from electrocuting wildlife.

2. Donate items.

Check out the JRC’s Amazon wish list to see which items are most needed—and what they’ll be used for, too. Examples include Pampers diapers for baby monkeys, snake hooks for safely rescuing snakes, and cans of worms to feed birds, opossums, and bats.

One of the most important products on the list is powdered goat’s milk, which staff members use to feed orphans of many mammalian species at the JRC.

“It has the most universally digestible enzyme compared to other milk,” Torey says. “Unfortunately, we do not have sloth milk, monkey milk, etc. readily available for the baby animals.”

3. “Adopt” an animal.

diavolino, a margay at the jaguar rescue center
Diavolino, the Jaguar Rescue Center's "feisty little margay."
Jaguar Rescue Center

For $105, you can virtually “adopt” an animal at the JRC. Choices range from Diavolino, a “feisty little margay” rescued from the illegal pet trade, to Floqui, a whitish two-fingered sloth who was born with only one digit on each hand and foot.

4. Visit the Jaguar Rescue Center.

You can stay overnight at the JRC in one of its three visitor residences—La Ceiba House, Ilán Ilán House, or one of the Jaguar Inn bungalows—which offer a variety of amenities, restaurant service, and access to nearby beaches.

Whether or not you’re staying there, you can book a tour of the JRC, where you’ll get to explore the premises and even meet some of the animals. There are private, public, nighttime, and VIP tours, and you can find out more here.

5. Volunteer at the Jaguar Rescue Center.

If you’re looking for a more hands-on, potentially life-changing way to help Costa Rica’s wildlife, you can apply for the JRC’s four-week volunteer program or a position at La Ceiba Natural Reserve that lasts three to six months.

According to the website, JRC volunteers are housed in the Jaguar Inn and help with “a broad range of tasks, from doing the dishes and cleaning up after the animals ... to building and remodeling enclosures, or babysitting a new arrival to ease the stress of their new environment.”

La Ceiba volunteers, on the other hand, stay right on the reserve and do everything from monitoring captive and recently released animals to keeping the trails clear.

Find out more about becoming a volunteer here.

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