12 Things To Do When Your Flight's Canceled or Delayed

iStock.com/vm
iStock.com/vm

Delayed flights are a bummer. After all, the reason you came to the airport is because you wanted to reach your destination faster. But flight delays are unpredictable. Maybe the weather became surprisingly unpleasant, or a mechanical issue arose, or, as in the case of China’s Hangzhou Ziaoshan International Airport in July 2010, a UFO was discovered hovering near the airfield. Here’s what you should do if you’re stranded because of a flight delay or, heaven forbid, a canceled flight.

1. Understand your rights as a passenger if your flight is delayed ...

Fun fact: Legally, you have very few rights. In the United States, at least, few regulations require airlines to provide you with any form of compensation after a delayed flight. Many airlines, however, have what’s called a Contract of Carriage, which describes what you’re entitled to: Potential food vouchers, discounts, refunds, or a hotel stay in the event of a flight delay when the airline is at fault. So read those terms and conditions when you book!

2. ... Especially if you’re flying in Europe.

If you’re flying in Europe—or flying aboard a European airline—passengers have more rights. According to Regulation EC 261/2004, if your flight reaches its destination more than three hours late (or if you were denied boarding because of overbooking) you may have a right to be compensated up to €600, or about $700.

3. If a flight delay or cancellation caused you a big financial loss, you could be compensated for it.

We’ll let the gurus at the great website Airfare Watchdog explain:

“[I]f you can provide evidence of financial loss caused by a delay on an international flight, and prove that the airline could have prevented it by taking 'reasonable measures,' then you may be able to claim further compensation under the Montreal Convention, a treaty that covers most international travel. Under its Article 22, it stipulates a maximum payout of 4150 SDRs (currently $5870).”

(By the way, an SDR, or "Special Drawing Right," is an international unit based on a basket of five currencies: the U.S. dollar, the pound sterling, the Euro, the Japanese yen, and the Chinese renminbi. It's the main unit used by the International Monetary Fund.)

4. Check your connecting flight status immediately.

In most cases, the airline will put you on the next available flight to your destination—but it may not alert you to that fact. Call or check customer service immediately to get an update on your status. In some instances, the airline might have automatically rebooked you on a completely different route to your destination. (In the case of one Mental Floss editor, a delayed flight from Chicago to New York transformed into a multi-segment marathon from Chicago to Grand Rapids to Dallas to New York.)

5. Make some calls as soon as your flight is delayed or canceled.

If you rented a car, let the agency at your destination know about your delayed flight status. If you think the flight delay might last into the night (or will become a canceled flight at some point) and the airline doesn't seem to be budging on handing out those hotel perks, it may also be worth booking a hotel yourself just in case. Most hotels don’t charge until you check in, so—pending the accommodation’s cancellation policy—there might be nothing to lose if the airline manages to pull through.

6. Do some research on chronically delayed flights.

Now that you have some extra time on your hands, why not check up on the U.S. Department of Transportation’s Travel Consumer Report? It supplies a monthly rundown of the cause of every flight delay experienced by each carrier. Similarly, the Bureau of Transportation Statistics maintains a list tracking the causes of delays as well as list of “chronically delayed flights.” It can’t save you this time, but it might help you pick a better flight next time.

7. Wait before you begin making complaints ...

If your flight hasn’t been delayed for at least three hours, you really shouldn’t expect any vouchers or sympathy. At that point, complaining about a delay is a waste of everybody’s time. If you bought travel insurance, your policy will likely kick in about four hours after the delay. Depending on the policy you purchased and the provider, you should call the insurance company when hour four hits to see what you may be entitled to.

8. ... But try not to fall asleep.

In some cases, an airline may tell passengers that the flight delay will last three hours, only to suddenly announce over the P.A. system that they’ll be boarding soon. A flight can be “undelayed” and you should be prepared if that happens. So if you plan on taking a nap, find a buddy to wake you up just in case. (In a similar vein: If a flight is delayed before you reach the airport, you cannot arrive late to check in. You need to show up as if the plane were leaving on time.)

9. Read the fine print on your credit card—it might cover flight delays.

Many credit cards come with travel protection benefits in the event of a delay; some will even reimburse you if your flight is delayed a certain amount of time (if you booked your ticket with that card). So get familiar with your credit card perks and see if you’re eligible.

10. Take a hike.

Airports are great places to go people watching and, of course, plane-spotting. They’re also not a bad place to exercise. (And, let’s admit it—you might need to blow off some steam.) Multiple airports now have gyms and free yoga studios. Phoenix Sky Harbor boasts a “Walk The Sky Harbor Fitness Trail” [PDF].

11. Check the attractions at the airport.

During the winter, Denver International has an outdoor ice-skating rink that’s free to use (even skate rentals are free). Seattle-Tacoma International displays more than 60 works of art and offers a self-guided walking tour. At Amsterdam's Schiphol airport, the world-renowned Rijksmuseum has set up exhibits showing Dutch masterpieces. And at Singapore’s Changi International Airport, Terminal 3 boasts a four-story slide.

12. Cuddle an animal.

You’re stressed. You’re anxious. You’re angry. But what if we told you that at San Francisco International Airport there’s a therapy pig named Lilou who struts around (in costume!) and would love to cuddle with you? Or what if we told you that LAX has a program called PUP—for the “Pets Unstressing Program”—that provides free snuggles from therapy dogs? See, getting stranded in an airport thanks to a delayed flight isn’t so bad.

We’re Lovin’ the McSki, Sweden’s Ski-Thru McDonald’s

Per-Olof Forsberg, Flickr // CC BY 2.0
Per-Olof Forsberg, Flickr // CC BY 2.0

Gliding down the slopes for a few hours can leave you happily exhausted and so ravenous that you wish you could stuff a big, juicy burger in your mouth before you even get back to the lodge. At one Swedish ski resort, you can.

Lindvallen, a ski resort located approximately 200 miles northwest of Stockholm, is home to the McSki, a quaint, wood-paneled McDonald’s that you simply ski right up to. If all the surrounding snow leaves you with a hankering for a McFlurry, have at it; Delish reports that you can order anything from the regular McDonald’s menu. (Having said that, we can’t promise the McFlurry machine will actually be working.)

The ski-thru window is ideal for skiers and snowboarders who don’t want to break for a lengthy lunch, but there’s an option for people who would rather not scarf down a combo meal while standing up: According to the blog Messy Nessy, the indoor seating area can accommodate up to 140 people.

The McSki has been delighting (and nourishing) vacationers since it opened in 1996, and it’s definitely a must-visit for ski lovers and fast food aficionados alike. It’s not, however, the strangest McDonald’s restaurant in the world. New Zealand built one inside an airplane, and there’s also a giant Happy Meal-shaped McDonald’s in Dallas. Explore 10 other downright bizarre McDonald’s locations here.

[h/t Delish]

More Than 100 National Parks Are Waiving Fees on Martin Luther King Jr. Day

noblige, iStock via Getty Images
noblige, iStock via Getty Images

The National Park Service is hosting five "free days" in 2020—the first of which lands on January 20. In honor of Martin Luther King, Jr. Day, the NPS is waiving its regular entrance fees at 110 national park properties around the country, USA Today reports.

Of the 400-plus parks managed by the agency, 110 charge admission fees ranging from $5 to $35. These include some of the most popular sites in the system, like Yosemite, Yellowstone, and Grand Canyon national parks.

Every one of those parks will be free to visit on Monday. Martin Luther King, Jr. Day is a day of service, and parks across the U.S. will be hosting service projects for volunteers looking to give back to their communities. If you'd like to participate, you can find volunteer opportunities at your local NPS property here.

If you're just looking for a place to reflect, you can't go wrong with any of the sites in the national park system. Before planning a visit to one the parks below participating in the free day, read up on these facts about Dr. Martin Luther King, Jr.

Here are the National Parks that will be free on January 20, 2020:

  • Acadia National Park, Maine
  • Adams National Historical Park, Massachusetts
  • Antietam National Battlefield, Maryland
  • Arches National Park, Utah
  • Assateague Island National Seashore, Maryland/Virginia
  • Badlands National Park, South Dakota
  • Bandelier National Monument, New Mexico
  • Big Bend National Park, Texas
  • Black Canyon of the Gunnison National Park, Colorado
  • Bryce Canyon National Park, Utah
  • Cabrillo National Monument, California
  • Canaveral National Seashore, Florida
  • Canyonlands National Park, Utah
  • Cape Cod National Seashore, Massachusetts
  • Capitol Reef National Park, Utah
  • Capulin Volcano National Monument, New Mexico
  • Carlsbad Caverns National Park, New Mexico
  • Castillo de San Marcos National Monument, Florida
  • Cedar Breaks National Monument, Utah
  • Chaco Culture National Historical Park, New Mexico
  • Chattahoochee River National Recreation Area, Georgia
  • Chesapeake and Ohio Canal National Historical Park, Maryland/West Virginia/Washington, D.C.
  • Chickamauga and Chattanooga National Military Park, Georgia
  • Christiansted National Historic Site, U.S. Virgin Islands
  • Colonial National Historical Park, Virginia
  • Colorado National Monument, Colorado
  • Crater Lake National Park, Oregon
  • Craters of the Moon National Monument & Preserve, Idaho
  • Cumberland Island National Seashore, Georgia
  • Death Valley National Park, California
  • Denali National Park & Preserve, Alaska
  • Devils Tower National Monument, Wyoming
  • Dinosaur National Monument, Utah
  • Dry Tortugas National Park, Florida
  • Eleanor Roosevelt National Historic Site, New York
  • Everglades National Park, Florida
  • Florissant Fossil Beds National Monument, Colorado
  • Fort Davis National Historic Site, Texas
  • Fort McHenry National Monument and Historic Shrine, Maryland
  • Fort Pulaski National Monument, Georgia
  • Fort Smith National Historic Site, Arkansas
  • Fort Sumter and Fort Moultrie National Historical Park, South Carolina
  • Fort Vancouver National Historic Site, Oregon/Washington
  • Fort Washington Park, Maryland
  • Gateway Arch National Park (formerly Jefferson National Expansion Memorial), Missouri
  • Great Falls Park, Virginia
  • Glacier National Park, Montana
  • Glen Canyon National Recreation Area, Utah/Arizona
  • Golden Spike National Historical Park, Utah
  • Grand Canyon National Park, Arizona
  • Grand Teton National Park, Wyoming
  • Great Sand Dunes National Park & Preserve, Colorado
  • Guadalupe Mountains National Park, Texas
  • Gulf Islands National Seashore, Florida/Mississippi
  • Haleakalā National Park, Hawaii
  • Harpers Ferry National Historical Park, West Virginia/Virginia/Maryland
  • Hawai'i Volcanoes National Park, Hawaii
  • Home of Franklin D. Roosevelt National Historic Site, New York
  • Hovenweep National Monument, Colorado/Utah
  • Isle Royale National Park, Michigan
  • James A. Garfield National Historic Site, Ohio
  • Joshua Tree National Park, California
  • Kennesaw Mountain National Battlefield Park, Georgia
  • Lake Mead National Recreation Area, Nevada/Arizona
  • Lassen Volcanic National Park, California
  • Lava Beds National Monument, California
  • Lewis and Clark National Historical Park, Oregon/Washington
  • Little Bighorn Battlefield National Monument, Montana
  • Mesa Verde National Park, Colorado
  • Montezuma Castle National Monument, Arizona
  • Mount Rainier National Park, Washington
  • Muir Woods National Monument, California
  • Natural Bridges National Monument, Utah
  • Olympic National Park, Washington
  • Organ Pipe Cactus National Monument, Arizona
  • Padre Island National Seashore, Texas
  • Pea Ridge National Military Park, Arkansas
  • Perry's Victory & International Peace Memorial, Ohio
  • Petrified Forest National Park, Arizona
  • Pinnacles National Park, California
  • Pipe Spring National Monument, Arizona
  • Pipestone National Monument, Minnesota
  • Prince William Forest Park, Virginia
  • Pu'uhonua o Hōnaunau National Historical Park, Hawaii
  • Rocky Mountain National Park, Colorado
  • Sagamore Hill National Historic Site, New York
  • Saguaro National Park, Arizona
  • Saint-Gaudens National Historical Park, New Hampshire
  • San Francisco Maritime National Historical Park, California
  • San Juan National Historic Site, Puerto Rico
  • Sequoia & Kings Canyon National Parks, California
  • Shenandoah National Park, Virginia
  • Sleeping Bear Dunes National Lakeshore, Michigan
  • Sunset Crater Volcano National Monument, Arizona
  • Theodore Roosevelt National Park, North Dakota
  • Thomas Edison National Historical Park, New Jersey
  • Tonto National Monument, Arizona
  • Tumacácori National Historical Park, Arizona
  • Tuzigoot National Monument, Arizona
  • Valles Caldera National Preserve, New Mexico
  • Vanderbilt Mansion National Historic Site, New York
  • Vicksburg National Military Park, Mississippi/Louisiana
  • Walnut Canyon National Monument, Arizona
  • Whiskeytown National Recreation Area, California
  • White Sands National Park, New Mexico
  • Wilson's Creek National Battlefield, Missouri
  • Wright Brothers National Memorial, North Carolina
  • Wupatki National Monument, Arizona
  • Yellowstone National Park, Wyoming/Idaho/Montana
  • Yosemite National Park, California
  • Zion National Park, Utah

[h/t USA Today]

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