Uber Passengers Can Now Shush Their Drivers with a Mute Button
Even friendly and sociable people don't always feel like talking, especially if it's late, they're sad, or they're in the middle of an arduous trip. For customers of the ride-sharing service app Uber, there's now a way to terminate conversation with drivers. You simply push a button on your phone and request they stop talking.
This slightly dystopian feature is part of Uber Black, the app's premium interface for people looking for a ride in a luxury vehicle and drivers with top satisfaction ratings. If a passenger isn't in the mood for chatting, hitting "quiet preferred" on the app will notify the driver to stop speaking. They can also opt for "happy to chat" if they care to engage in conversation. It's part of a bundle of features that also allows users to ask for help with their luggage, request more time to get to the vehicle, or adjust the temperature inside the car.
The button is an attempt by Uber to address some of the ambiguity surrounding the relationship between driver and passenger for the service, which allows both parties to rate the other on the overall experience. Some passengers have felt that being uninterested in speaking to their driver might lead to a lower score.
The quiet button might eventually be rolled out to encompass all of Uber's platforms. If the idea of a human mute button is uncomfortable, passengers can also choose "no preference" and let conversation—or the lack of it—takes its natural course.