Buying French fries from your favorite fast-food restaurant is always a gamble. A starchy snack fresh from the fryer is a beautiful thing, but old fries that have been sitting in their own grease for too long can ruin a meal. One chain is taking steps to ensure its customers never have to settle for fries that are past their prime. As Simplemost reports, if you receive old fries at Wendy's, the restaurant will replace them with a hot and crispy batch free of charge.
Wendy's announced its Hot & Crispy Fry Guarantee earlier in October, which coincides with the launch of its reformulated French fries. The brand tested 20 different cuts of potato before choosing a shape with a thick and a thin side for maximized crispiness, heat retention, and dippability. The replacement guarantee gives every customer the chance to taste the fries the way they were meant to be eaten.
Taking advantage of the company's new practice is easy. If your fries look like they've seen better days (or minutes), take them back to the front counter and ask for a replacement. The cashier should give you a fresh, piping-hot order at no additional cost.
Wendy's U.S. Chief Marketing Officer Carl Loredo said in a press release, "[...]we're committed to delivering hot and crispy fries with every single order—if your fries aren't hot and crispy when you receive them, we'll replace them, no questions asked."
The fast-food industry has plenty of tricks for optimizing your order. Some McDonald's locations offer free fry refills—and asking for a receipt is a sneaky way to get fresher food, according to some former McDonald's employees.