12 Secrets of Sephora Employees

Kimberly White/Getty Images
Kimberly White/Getty Images

With more than 2000 stores in 33 countries, Sephora has arguably become the ultimate destination for all things beauty-related. Founded in France in 1970, the cosmetics giant sells a variety of makeup, nail polish, perfume, and skincare products, but it’s not your average beauty store. The shops offer customers an interactive experience, with beauty advice and free samples galore. We got the skinny on what it’s like to work there—from the special vocabulary they use to why they’re always happy to give out samples.

1. THEY HAVE THEIR OWN LINGO.

Sephora
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Sephora employees use a variety of terms to refer to themselves, their wardrobe, and where they work. Employees who interact with customers on the sales floor (a.k.a. the stage) are dubbed cast members, and managers are called directors. Continuing the theatrical theme, Sephora employees refer to their uniforms as costumes and call the back area of the store the backstage. There's also a particular term they use to describe all the free loot they get—gratis.

2. WEARING MAKEUP IS A JOB REQUIREMENT.

A Sephora employee in uniform applies eyeshadow to another woman seated in a chair
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Sephora employees sometimes jokingly refer to their costumes’ futuristic style—black dresses with red stripes or black separates with red accents—as Star Trek attire. But besides donning Trek-y garb, Sephora employees must also wear fragrance and a full face of makeup. “We had a minimum amount that we had to wear every day, and we got written up if we didn’t wear it,” writes Garnetstar28, a former color and fragrance expert at Sephora, on Reddit. “In the beginning it was fun, but when I started working the opening shift I really started to hate having to put that much makeup on at 6 in the morning."

While most employees must wear eyeliner, eye shadow, mascara, foundation, blush, and lipstick, some of them can get away with wearing less makeup, depending on their area of specialty and the location of the store. And although they don’t necessarily need to wear products sold at Sephora, management often encourages employees to do so because many customers ask cast members about the products they personally use.

3. THEY MIGHT NEVER HAVE TO BUY THEIR OWN MAKEUP …

Sephora
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Reps from various beauty brands regularly visit Sephora stores to educate employees about their new products and how to use them. In these trainings, which typically occur a few times a week, Sephora workers may receive free products (in full, half, or sample sizes) to try. That can add up quickly, with some employees estimating that they’ve accumulated thousands of dollars worth of products. “I will most likely never have to buy mascara ever again,” writes Kaitierehh, a Sephora Color Lead (the manager of a store’s color cosmetics section), on Reddit.

4. … BUT IF THEY DO, THEY GET HEFTY DISCOUNTS.

A line of women pour over a new Sephora display of makeup in Australia
Mark Metcalfe/Getty Images

If Sephora employees want a specific product that’s missing from their gratis goodies, they can always purchase it from their employer—at a steep discount. Store policies vary, but most employees enjoy a 20 percent discount for in-store and online products. During the winter holidays, this discount increases to 30 percent, and products from Sephora’s own collection are always available for a 40 percent discount. Additionally, Sephora employees who work at stores inside J.C. Penney (Sephora has a partnership with the department store chain) enjoy a 20 to 30 percent discount on J.C. Penney products. Not a bad deal.

5. THEY CAN WORK THEIR WAY UP FROM CASHIER TO SKINCARE PHD.

Sephora line
Mark Metcalfe/Getty Images

At Sephora, most new hires—who don’t need to have any makeup application experience—start at the bottom, working as cashiers or stocking the shelves overnight. But opportunities for growth abound. “Once you feel comfortable you can let your managers know you want ‘to go through build’ where you will learn about all the different ‘worlds’ the store has to offer,” a Sephora employee going by littleboots writes on Reddit. “Eventually you will be tested, and if you pass, you will have your very own brush belt.”

Sephora employees go through plenty of training, from the Science of Sephora (a curriculum covering makeup application and customer service) to hands-on learning from brand reps. “Sephora is amazing about education,” says Kim Carpluk, a Senior Artist and Class Facilitator at one of the company's New York City locations. “I’ve grown so much as an artist in just three years with the company,” she tells Mental Floss.

Cast members who complete additional training (beyond Science of Sephora) are eligible to earn a Skincare PhD, a senior title bestowed upon employees who have comprehensive knowledge and serve as personal beauty advisors to customers. Additionally, a select few become part of the Sephora Pro team, traveling the country to demonstrate makeup application techniques and represent the company on the brand’s social media channels.

6. THEY WISH MORE PEOPLE WOULD PRACTICE GOOD HYGIENE.

A display of Mar Jacobs makeup a a Sephora store in Australia
Mark Metcalfe/Getty Images

The various testers around the store let customers dab on concealer, experiment with a new shade of gloss, or test a bold eye shadow. Although Sephora employees work hard to monitor and sanitize the testing stations, they can’t completely control what customers do. “I’ve seen people with cold sores, people with really nasty chapped lips, and people who were visibly sick using lipsticks and glosses on their mouths,” Garnetstar28 says. Besides the gross factor, contaminated makeup brushes, applicators, and wands can harbor bacteria (including E. coli) and spread infections. To minimize the risk, Sephora employees use alcohol-based sanitizers and encourage customers to use disposable applicators.

7. THEY AREN’T PRESSURED TO MAKE COMMISSIONS.

Sephora
Mark Metcalfe/Getty Images

Unlike salespeople at other beauty retailers, Sephora employees don’t work off commission—so they feel free to give customers their unbiased opinions about products. “We just really care. The reason a lot of us work for Sephora is because we don’t have to work off commission,” Carpluk says. “We’re there to support each other and make our clients feel beautiful and happy, and suggest what’s right for them based on their particular concerns.”

To encourage cast members to be positive and friendly (without the motivation of commissions), Sephora offers customers online surveys that allow them to rate their experience at a store. Managers may also reward cast members who meet hourly sales goals (selling more than $100 worth of products in the next hour, for example) with free beauty products. “If we do extra well a manager might randomly let you choose extra gratis,” littleboots reveals.

8. THEY'RE NOT ALL WOMEN.

5 Sephora employees, 2 of them male, pose in front of a display in a Santa Monica store
Rebecca Sapp/Getty Images

While many of Sephora’s employees (and customers) are women, you can still find plenty of men in the store. “I have three beautiful amazing super talented drag queens on my artistry team," Kaitierehh says. “At one of my previous stores, I even had two straight boys on my cast.” At Carpluk’s store in New York City, the employee ratio is almost 50/50 males to females. “We have a lot of men that work with us,” she says. “We even have a lot of male clients come in. I recently did a small makeover for an actor—I walked him through how to use foundation and concealer.”

9. THEY’RE HAPPY TO GIVE YOU FREE SAMPLES …

Sephora
Mark Metcalfe/Getty Images

Sephora is generous when it comes to free samples, and employees fully embrace the store’s bighearted policy. “I love to give out samples,” Carpluk says. “We’re there to help and to give out as many [samples] as possible. If you’re having trouble choosing between two foundations, we want you to take them home and try it out.” Typically, employees stick to giving three samples to each customer, but some are happy to give even more. “Anything we can squeeze into a container is the easiest—think foundation, primer, skin care,” littleboots says. “We can make a sad attempt to scrape out lip gloss or cut off a piece of lipstick too, it’s just not as effective.”

10. … BUT THE STORE’S GENEROUS RETURN POLICY CAN IRRITATE THEM.

A selection of makeup on display at a Sephora store in Beverly Hills, California
Joe Scarnici/Getty Images

Sephora’s return policy lets customers return anything (even "gently used" products) up to 60 days after buying it for a full refund, and customers who return items without a receipt get full store credit. While customers love the flexibility of trying products and returning them, some Sephora employees get frustrated when customers abuse the return policy. “I’ve seen entire articles written about how to take advantage of Sephora’s generous return policy by returning half used products and shades when the trends change and you get tired of them,” writes Ivy Boyd, who worked her way up at Sephora from a Product Consultant to Senior Education Consultant. “It infuriates me, to be honest, and is a very entitled attitude. When items are returned used, they are damaged out. They are destroyed. They go to complete waste.”

11. THEY MIGHT NOT WEAR MAKEUP WHEN THEY’RE OFF THE CLOCK.

Sephora logo
KENZO TRIBOUILLARD/AFP/Getty Images

Sephora employees are passionate about makeup, but many of them choose to go barefaced on their days off. Besides saving time by skipping makeup, they can give their skin and pores much needed time to “breathe” without being smothered in products. Not all employees forego makeup on their days off, though. “Every single day of my entire existence I wear makeup,” Carpluk admits.

12. THEY LOVE MAKING PEOPLE FEEL CONFIDENT.

A male Sephora employee applies powder to a seated woman holding a mirror and smiling at her reflection
Steve Jennings/Getty Images

Besides scoring free products and getting paid to work with makeup, Sephora employees love making people feel confident and beautiful. Whether they help a customer with acne find a good concealer or boost the self-confidence of someone with the right mascara, Sephora employees know the importance of self-image and the power of makeup to transform. “That’s actually why I feel happy going to work ever day,” Carpluk says. “A lot of women haven’t heard how beautiful their skin is, or how sparkly their eyes are, or that their lips are their best feature. I try to compliment my clients as much as possible throughout the service to let them know how gorgeous they are.”

Friday’s Best Amazon Deals Include Digital Projectors, Ugly Christmas Sweaters, and Speakers

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Amazon
As a recurring feature, our team combs the web and shares some amazing Amazon deals we’ve turned up. Here’s what caught our eye today, December 4. Mental Floss has affiliate relationships with certain retailers, including Amazon, and may receive a small percentage of any sale. But we only get commission on items you buy and don’t return, so we’re only happy if you’re happy. Good luck deal hunting!

10 Behind-the-Scenes Secrets of Professional Songwriters

A songwriter in her natural habitat.
A songwriter in her natural habitat.
Soundtrap, Unsplash

Behind every club banger and power ballad is an eclectic team of individuals, each with their own role in its creation and promotion. Needless to say, it couldn’t happen without the songwriters. These gifted musicians don’t just pen the lyrics that fuel all your car concerts and karaoke nights—they also manage egos, help artists articulate their innermost feelings, and juggle their own side gigs. So what does a songwriting career actually look like? Mental Floss chatted with three experienced songwriters about everything from how they make money to how they make hits.

1. It’s common for songwriters to have their own music careers.

From Carole King to Pharrell Williams, the music industry has long teemed with talented artists who’ve written songs for other acts—so it’s not exactly surprising that so many songwriters are nurturing what they call their own “artist projects.” In fact, all three songwriters interviewed for this article have released new music in the last few months. Daniel Capellaro released the EP Nightside [A] in November under the moniker “Dvniel”; Skyler Stonestreet’s first single as “The Sunshine State” dropped in late October; and Trent Park has been unveiling a steady stream of singles and corresponding music videos since June.

Though it seems like it could be difficult to constantly fork over songs that they might want to release themselves, the collaborative nature of the business prevents this from being a major issue. Often, the songwriter is working off ideas and emotions specific to the artist they’re writing for, so the song truly feels like it belongs to that artist. Other times, the song gets tweaked by so many writers and producers that it’s no longer the original songwriter’s personal opus. “When a song comes out, sometimes I’m like, ‘Ah that was good, but I would’ve done it a totally different way,” Park says. “But that means it wouldn’t be the song that it is.”

2. Songwriters sometimes have to fake it ’til they make it.

In a business built on relationships, it’s pivotal for up-and-coming songwriters to always be on the lookout for new connections. Sometimes, this means acting first and thinking later. During Capellaro’s early days in Los Angeles, his demo CD was his de facto business card. About a month after giving one to an executive from Universal Music Group, he got a call from the company asking when he was playing next. Having no dates lined up, he picked one at random: March 16. “So I hang up and I'm like, ‘OK, I’ve just committed to playing a show. I've got no venue. I've got no band. I have to get all this put together in the next 30 days,” Capellaro remembers.

He found a former bass player from the band Lifehouse on Craigslist, and the two set about securing the rest of the band. For the venue, Capellaro chose a well-known rehearsal space called SIR (Studio Instrument Rentals), only to find out that the Universal exec slated to see the show “[had] never signed a single act at SIR—she hates that place.” It was too late to switch venues, so Capellaro reassured his Universal contact over the phone that “she won’t recognize it” and immediately transported everything in his recently furnished living room to the stage to give it a whole new look. “I had a couch, a rug, tea candles,” he says. “I wanted it to feel like MTV Unplugged.” The hard-to-please executive was duly impressed. “She’s like ‘You sound great. How long have you guys been playing together?’ and I’m like, ‘Ah, you know, for a while.’ I didn’t want to tell her ‘Four days.’”

When asked what surprised him most about the industry, Park answered without hesitation: “That nobody knows what they’re doing.” He, too, confessed to occasional fibbery. “There are some times when I reach out to an artist and I say, ‘I love your stuff. I have a song for you,'” he says. “I’m completely lying. I just want to work with that person, and once they reach out I end up formulating songs in the vein of their stuff.”

3. Songwriters don’t just write for career music artists.

Songwriters like Capellaro and Stonestreet, who are signed to music publishing companies, mainly do work on songs for fellow artists. Park, on the other hand, is an independent songwriter—so his clients sometimes come from other industries altogether. “Right now I'm writing for a couple lawyers that are just doing it as a passion, but they pay me really well,” he says. “I’m there for everyone. Honestly, it’s way better money.” Park also spent a few weeks writing songs for the wife of a billionaire app developer. Not only did she pay him triple his per-song rate and triple his per-diem rate, she also insisted on posting him up in a luxury hotel and giving him an additional $500 each day for food and other expenses. “That was a really cool [scenario],” Park says, “I’m hoping for more of those.”

4. There are countless ways to create a song—and countless people involved.

Songwriting isn’t exactly a linear process. “You can start from any place,” Capellaro says. “You can start with someone toe-tapping, or have a piano pulled up and just start playing a C chord over and over again.” Often, the record label has already started for you—they’ll send an instrumental track to multiple songwriters, who each adds their own lyrics and melody. Then, the label simply chooses their favorite.

Other songs originate in songwriting camps. Basically, a record label will gather various songwriters in a house, split them into small groups, and “see if magic happens,” Stonestreet says. During a camp meant to generate hits for Dua Lipa a few years ago, it did: Stonestreet and several other writers penned her 2018 single “IDGAF.”

But even after a track has lyrics and a melody, there’s always a chance it’ll undergo another round of edits. Maybe a label liked a certain producer’s work on another song, so they ask them to tweak this one; or they bring in a new writer to fine-tune a few words or add a post-chorus. Big artists also sometimes have personal collaborators that they want credited on the song, whether or not they actually helped create it. “That’s why when you look at a Katy Perry song, you’re like ‘How did 14 people write this one song that has the most juvenile lyrics I’ve ever heard in my life?’ They didn’t—it’s all politics,” Capellaro says.

5. Songwriters don’t make much from music streaming services like Spotify.

Music streaming services like Spotify and Apple Music are notorious for pocketing most of the earnings from artists’ work. Spotify, for example, pays the rights holder as little as $0.006 for each stream—and that paltry sum must then be split among all the people involved in making the song. Songwriters, producers, musicians, managers, label executives, and any number of other people could each be entitled to a certain percentage of the profits. “I have over a million streams on one catalog, and that translated to $785,” Capellaro says. “If I sold a million copies, I would’ve had a house up in [Beverly Hills].” Not only are the rates low, but artists also have to somehow make their songs stand out from the tens of thousands of other new songs released each week, which Capellaro admits is “virtually impossible.”

6. Songwriters often juggle other jobs.

Since songwriters can’t rely on streaming dividends for income—and salaried music publishing positions don’t always come easy—they often make ends meet with a variety of side gigs. Park realized early in his career that while songwriters were mainly earning money from royalties, producers were often paid an hourly rate or up-front lump sum. “So I learned how to produce,” he says. Then, he purchased a mic and other equipment so he could record vocals at home—like hooks for people’s rap or EDM songs. “Basically, I’m an a la carte thing,” he explained. Park eventually branched out into music video production, and he’s now directed videos for chart-topping artists like G-Eazy and Ty Dolla $ign. He also served as a music technical consultant for 2020’s The High Note, starring Tracee Ellis Ross and Dakota Johnson; in that position, he made sure the dialogue, instruments, and other music-related details matched real life.

Even when a songwriter appears to be working a job entirely unrelated to the music industry, there could be a shrewd reason for doing so. Capellaro spent more than a decade running a restaurant called Amici in Brentwood, California. “I knew I wanted to be there because that’s where the celebrities live,” he explains. Sure enough, he connected with people like J.J. Abrams, Laura Dern, and Bonnie Hunt, who was hosting her NBC talk show at the time. One evening while refilling Hunt’s water glass, Capellaro posed a question: “Hey Bonnie, what would it take to be on your show?” She asked if he had a CD on hand, which he did, and booked him as a musical guest within weeks. The day after the taping, Hunt dined at Amici again and lauded Capellaro for his performance. “I’m like, ‘This is so surreal. I was just on your show yesterday, and now I’m bringing you sea bass.” A producer who caught the performance later reached out to Capellaro and ended up inviting him to his studio for songwriting sessions—which yielded hits for Chris Brown and Boyz II Men.

It was also at Amici that Capellaro developed a friendship with Marc Caruso, a music engineer who happened to be the founder of a music publishing company called Angry Mob Music Group. About five years ago, Caruso, knowing Capellaro was itching to give up his restaurant job and focus on music full-time, offered him a music publishing deal; Capellaro’s been there ever since.

7. Songwriters have to form close bonds with artists in a few hours or less.

Because the goal is to create a song that feels personal to the artist, songwriters usually prefer to work directly with them whenever possible. And getting the artist to give them some seed of inspiration means forging a deep friendship with them within minutes of entering the studio.

“There’s so much trust that needs to happen in the room. You’re telling potentially intimate details about yourself that would be uncomfortable sharing [with a stranger]. So much of it is trying to create a safe place for the artist and a safe place for the writers, all the while dealing with egos the size of tall buildings,” Capellaro says. “It’s almost like a therapy session: What’s your mood today? What happened over the weekend? What’re you pissed off about? What’re you inspired by at this very moment? Because it can change at 5 p.m. today, and maybe that inspires the song.”

Stonestreet expressed a similar sentiment. “I honestly love when the artist is involved. You won’t know anything specific unless you’re sitting there having a conversation—it can be emotional. You form a relationship, and you trust each other to handle the information.”

8. Songwriters have to say “no” without actually saying “no.”

Songwriters have to find creative ways of steering a song in the right direction without flatly rejecting an artist’s not-so-great suggestion. Stonestreet might toss out a compliment and lean on the lackluster reaction of the room as evidence that they haven’t yet struck gold. Something to the effect of: “‘That’s cool, and I like it, but maybe it’s not jumping out, and it’s not making everyone jump around the room and [giving everyone] that feeling of ‘This is so exciting.’”

“I always say, ‘Let’s try it,’” Park says. “‘I don’t necessarily hear what you’re talking about, but let’s try it.’” Sometimes, hearing their idea come to life is enough to make the artist realize it isn’t a great fit. Park also occasionally asks the artist’s manager, significant other, or another trusted party to weigh in, hoping they’ll side with him. “But I am always honest. I’m like, ‘Yeah, I don’t think the idea works. If you like it, 100-percent do it. It’s not my vibe, but it’s your song.'”

And since the artist does have final say, the writers also need to know when to cut their losses. If the artist is hell-bent on certain subpar lyrics? “You’re going to go with whatever they’re going to like,” Capellaro says.

9. Songs sometimes get lost in the abyss.

Earlier this year, Stonestreet wrote Ariana Grande and Justin Bieber’s duet “Stuck with U,” which got released mere weeks later. “I just heard the demo of it last week, and it’s coming out Friday. I don’t understand what’s going on,” she thought at the time. “That was a freak thing. Usually you do have to wait a minute.” A minute could be a year—or never. “So many people have to say yes to the song for it to come out … All the label’s people, the artist’s team, your team.” Even after getting all those green lights, a single could still test poorly among advance radio reviewers and end up stalling indefinitely.

Sometimes, a record label neglects to send the finished product back to the songwriter. “I think some songs can go into a complete abyss where they just sit on a hard drive for years and years,” Stonestreet says.

10. Songwriters have mixed feelings about making music via Zoom.

Since songwriting often involves multiple people spending long hours in a small studio, the coronavirus pandemic threatened to upend the whole system. So songwriters went virtual. Some, like Park and Stonestreet, already had recording equipment at home; Capellaro, meanwhile, quickly invested in a mic, a monitor, cables, and all the other requisite gadgets. To shift the workflow online, they’ve had to more clearly define each person’s task for each song.

“I’m a vocalist, so I’m going to record vocals in my house, and I will send the stems to producer X, Y, or Z, have them tune them for me [and] put them into the rest of the track," Capellaro says. “I can have another guy master it, [and] we can always hop on a FaceTime or Zoom call to get it written and recorded.” This streamlined process has actually helped with productivity. “I have been writing more music since March than I was previously,” Capellaro says.

Making music via video chat tends to work better with fewer people, so Stonestreet has enjoyed the opportunity for more one-on-one sessions. When there are several people on the call, they cut down on confusion over who’s speaking (and singing) by thoroughly explaining each suggestion. “You really talk things through, which has been really nice,” she says. That said, the camaraderie born in the studio is hard to recreate on a computer screen, and songwriters are eager to experience that again. “I love Zoom, but I also really miss people in the room with me,” Stonestreet says.