14 Things You Might Not Know About Sephora

iStock/RiverNorthPhotography
iStock/RiverNorthPhotography

It’s the store that’s all about that face … and nails, and skin. Makeup mecca Sephora was first born as a perfumery in 1969. French business owner Dominique Mandonnaud wanted to remove fragrances from behind the counter and allow customers to touch, smell, and spritz on the scents. Three-plus decades later, the cosmetics juggernaut—which is currently in the news for shutting down its stores for an hour today (June 5) to host diversity and inclusivity workshops for all of its 16,000 employees—employs the same client-first philosophy. (Did you know you could get a free 15-minute makeup service at any location?) Try on these other facts.

1. BEAUTY IS (SORT OF) IN THE NAME.

The official line is that Sephora originates from the Greek word sephos (which the company claims means "beauty") and the name Zipporah—she was Moses’ exceptionally pretty wife in the Book of Exodus. Not everyone buys this explanation, however, noting that "sephos" is nothing like the ancient Greek word for "beauty" or "beautiful."

2. IT'S A TOURIST DESTINATION.

The exterior of Sephora's Paris flagship
iStock/serts

Approximately 6 million cosmetics-seekers stroll through the company’s Parisian flagship store on the Champs-Élysées every year. That’s almost as many annual visitors as the Eiffel Tower receives.

3. CHANGED YOUR MIND ABOUT A PRODUCT? THAT'S COOL!

Stores will take back makeup—even opened products!—within 60 days of purchase. Employees admit it’s often heartbreaking for them to have to trash barely-used makeup.

4. SHOPPERS CAN SCORE TONS OF PERKS …

Along with complimentary mini makeovers, stores offer a 45-minute session when customers spend $50, and a 90-minute consultation (it includes a makeover and personal shopping session) when they shell out $125. The company’s (free) Beauty Insider program also has its benefits. Signing up means you can attend any beauty class gratis and each dollar you spend nets you a point that you can use towards fun gifts. (In some cases, they’ll even let you go into a negative points balance to score the product.)

The company also tracks your purchases to give you recommendations for other products. (Bridget Dolan, VP of Interactive Media, told Forbes that 80 percent of their transactions “run through our loyalty program.”)  Spending $350 a year catapults you to VIB (Very Important Beauty Insider) status and gains you access to private shopping events and first dibs on new products. Shell out $1,000 annually and you get Rouge Status—that means free two-day shipping on all orders, unlimited in-store makeovers, and invites to chic store events. At one, VIBs got the chance to meet Jennifer Aniston!

5. … AND MORE SAMPLES THAN THEY KNOW WHAT TO DO WITH.

Sephora employees are told that customers shouldn’t leave without new products to try. That means you can get a trial size of just about every product they carry. (Most makeup products can be tested in-store and they’ll pour any liquid product, such as a night cream or fragrance, into a sample-size vial.) The general rule, say employees, is that customers are entitled to three samples each trip. Shopping online? Each purchase comes with a choice of three freebies. And while the store rarely has sales, you can score big at the site’s Beauty Deals section.

6. GETTING A SPECIFIC PRODUCT RECOMMENDATION CAN BE TRICKY.

Employees aren’t allowed to refer shoppers to particular brands. So instead of asking for their favorite lip shade, it’s smarter to ask which lip products perform the best. (Translation: What are other shoppers buying and not returning?)

7. NEED THE PERFECT FOUNDATION? THEY HAVE AN APP FOR THAT.

Okay, well, it’s a device. The handheld Color IQ scans the surface of your skin and then finds the scientifically precise foundation—there are 1,500 options—for your visage. To create the library, the Pantone Color Institute researched and mapped out 110 different skin tones.  

8. THEY HAVE THEIR OWN LANGUAGE.

Women shop for makeup at Sephora
iStock/wdstock

Each store is divided into three distinct “worlds”: fragrance, skincare and color. In a 2008 interview with Jezebel, one employee spilled on the lingo. The sales floor is known as the “stage” (which makes everything else “backstage”), employees are called “cast members,” and managers are dubbed “directors.” As for the required all-black outfits, they’re not uniforms, they’re “costumes.”

9. EMPLOYEES REALLY ARE BEAUTY EXPERTS …

Some cast members undergo a month of intensive, all-day training at the company’s beauty school, Science of Sephora. There, according to the company’s website, they learn about “skin physiology, the history of makeup, application techniques, the science of creating fragrances, and most importantly, how to interact with Sephora’s diverse clientele.”

10. … AND THEIR MEDICINE CABINETS ARE STOCKED.

A woman stands in front of a makeup display in Sephora
iStock/arinahabich

Employees have said working at Sephora means constantly receiving new products from companies to try out. A particularly good sales day can also net a salesperson a “gratis ticket” from their manager. Plus, there’s the 20 percent employee discount that jumps up to 30 percent during the holiday season.

11. LOOKING GOOD IS A REQUIREMENT.

Part of the employee handbook: thou shall embrace eyeliner. Cast members are told to wear a certain amount of makeup while working.

12. THEY'RE WARY OF RESALE.

One cast member says they limit people from buying more than six identical items (unless they offer a good reason, such as bridal party gifts). Explains the employee, “This is to discourage people reselling our products at their own establishments.”

13. UNPOPULAR PRODUCTS USUALLY GET THE BOOT.

Stores keep lists of the products that get returned most often, and the products that don’t work are phased out over time. While it's hard to nail down an official list of frequently-returned goods, individual employees will occasionally open up about the company's most loathed and/or most misunderstood makeup.

14. SEPHORA'S APPEAL IS WIDE.

Susan Sontag at an event in Weimar, Germany in 2002
Susan Sontag
JENS-ULRICH KOCH/AFP/Getty Images

In 2014, the L.A. Review of Books dug through the contents of a Power Mac G4 once owned by Susan Sontag and discovered the famed author was on Sephora’s Beauty Insider mailing list.

A version of this article first ran in 2015. It was updated in 2019.

Swear Off Toilet Paper With This Bidet Toilet Seat That's Easy to Install and Costs Less Than $100

Tushy
Tushy

The recent coronavirus-related toilet paper shortage has put the spotlight on the TP-less alternative that Americans have yet to truly embrace: the bidet.

It's not exactly a secret that toilet paper is wasteful—it's estimated to cost 437 billion gallons of water and 15 million trees to produce our yearly supply of the stuff. But while the numbers are plain to see, bidets still aren't common in the United States.

Well, if price was ever the biggest barrier standing in the way of swearing off toilet paper for good, there's now a cost-effective way to make the switch. Right now, you can get the space-saving Tushy bidet for less than $100. And you'll be able to install it yourself in just 10 minutes.

What is a Bidet?

Before we go any further, let’s just go ahead and get the awkward technical details out of the way. Instead of using toilet paper after going to the bathroom, bidets get you clean by using a stream of concentrated water that comes out of a faucet or nozzle. Traditional bidets look like weird toilets without tanks or lids, and while they’re pretty uncommon in the United States, you’ve definitely seen one if you’ve ever been to Europe or Asia.

That said, bidets aren’t just good for your butt. When you reduce toilet paper usage, you also reduce the amount of chemicals and emissions required to produce it, which is good for the environment. At the same time, you’re also saving money. So this is a huge win-win.

Unfortunately, traditional bidets are not an option for most Americans because they take up a lot of bathroom space and require extra plumbing. That’s where Tushy comes in.

The Tushy Classic Bidet Toilet Seat.

Unlike traditional bidets, the Tushy bidet doesn’t take up any extra space in your bathroom. It’s an attachment for your existing toilet that places an adjustable self-cleaning nozzle at the back of the bowl, just underneath the seat. But it doesn’t require any additional plumbing or electricity. All you have to do is remove the seat from your toilet, connect the Tushy to the clean water supply behind the toilet, and replace the seat on top of the Tushy attachment.

The Tushy has a control panel that lets you adjust the angle and pressure of the water stream for a perfect custom clean. The nozzle lowers when the Tushy is activated and retracts into its housing when not in use, keeping it clean and sanitary.

Like all bidets, the Tushy system takes a little getting used to. But once you get the hang of it, you’ll never want to use toilet paper again. In fact, Tushy is so sure you’ll love their product, they offer customers a 60-day risk-free guarantee. If you don’t love your Tushy, you can send it back for a full refund, minus shipping and handling.

Normally, the Tushy Classic retails for $109, but right now you can get the Tushy Classic for just $89. So if you’ve been thinking about going TP-free, now is definitely the time to do it.

At Mental Floss, we only write about the products we love and want to share with our readers, so all products are chosen independently by our editors. Mental Floss has affiliate relationships with certain retailers and may receive a percentage of any sale made from the links on this page. Prices and availability are accurate as of the time of publication.

The World's 10 Richest Cities

New York City.
New York City.
Drew Angerer/Getty Images

When a city has vibrant culture, a booming economy, and appealing real estate, it attracts a lot of high-profile residents. To see which world-class cities have the largest populations of wealthy individuals, check out this list of the richest cities in the world.

As CNBC reports, the United States is home to several wealthy cities, accounting for six of the urban centers in the top 10. New York takes the top slot, with 120,605 of the people living there boasting a net worth of $5 million or more. That's more than 4 percent of the global wealth population.

It's followed by Tokyo, where 81,645 residents have a net worth totaling at least $5 million. Hong Kong ranks third with 73,430 wealthy citizens. Other U.S. cities on the list include Los Angeles, Chicago, San Francisco, Washington, D.C., and Dallas. The other two cities in the top 10—London and Paris—are Europe's only representation.

The information used to compile the list comes from the data firm Wealth-X, which looked at global wealth statistics from the past decade. Cities that attract wealthy residents tend to have a high cost of living, but the richest cities in the world aren't always the most expensive to live in. After reading the list below, compare it to the 10 most expensive cities in the world.

  1. New York City, U.S.
  1. Tokyo, Japan
  1. Hong Kong
  1. Los Angeles, U.S.
  1. London, UK
  1. Paris, France
  1. Chicago, U.S.
  1. San Francisco, U.S.
  1. Washington, D.C., U.S.
  1. Dallas, U.S.

[h/t CNBC]