14 Things You Might Not Know About Sephora

iStock/RiverNorthPhotography
iStock/RiverNorthPhotography

It’s the store that’s all about that face … and nails, and skin. Makeup mecca Sephora was first born as a perfumery in 1969. French business owner Dominique Mandonnaud wanted to remove fragrances from behind the counter and allow customers to touch, smell, and spritz on the scents. Three-plus decades later, the cosmetics juggernaut—which is currently in the news for shutting down its stores for an hour today (June 5) to host diversity and inclusivity workshops for all of its 16,000 employees—employs the same client-first philosophy. (Did you know you could get a free 15-minute makeup service at any location?) Try on these other facts.

1. BEAUTY IS (SORT OF) IN THE NAME.

The official line is that Sephora originates from the Greek word sephos (which the company claims means "beauty") and the name Zipporah—she was Moses’ exceptionally pretty wife in the Book of Exodus. Not everyone buys this explanation, however, noting that "sephos" is nothing like the ancient Greek word for "beauty" or "beautiful."

2. IT'S A TOURIST DESTINATION.

The exterior of Sephora's Paris flagship
iStock/serts

Approximately 6 million cosmetics-seekers stroll through the company’s Parisian flagship store on the Champs-Élysées every year. That’s almost as many annual visitors as the Eiffel Tower receives.

3. CHANGED YOUR MIND ABOUT A PRODUCT? THAT'S COOL!

Stores will take back makeup—even opened products!—within 60 days of purchase. Employees admit it’s often heartbreaking for them to have to trash barely-used makeup.

4. SHOPPERS CAN SCORE TONS OF PERKS …

Along with complimentary mini makeovers, stores offer a 45-minute session when customers spend $50, and a 90-minute consultation (it includes a makeover and personal shopping session) when they shell out $125. The company’s (free) Beauty Insider program also has its benefits. Signing up means you can attend any beauty class gratis and each dollar you spend nets you a point that you can use towards fun gifts. (In some cases, they’ll even let you go into a negative points balance to score the product.)

The company also tracks your purchases to give you recommendations for other products. (Bridget Dolan, VP of Interactive Media, told Forbes that 80 percent of their transactions “run through our loyalty program.”)  Spending $350 a year catapults you to VIB (Very Important Beauty Insider) status and gains you access to private shopping events and first dibs on new products. Shell out $1,000 annually and you get Rouge Status—that means free two-day shipping on all orders, unlimited in-store makeovers, and invites to chic store events. At one, VIBs got the chance to meet Jennifer Aniston!

5. … AND MORE SAMPLES THAN THEY KNOW WHAT TO DO WITH.

Sephora employees are told that customers shouldn’t leave without new products to try. That means you can get a trial size of just about every product they carry. (Most makeup products can be tested in-store and they’ll pour any liquid product, such as a night cream or fragrance, into a sample-size vial.) The general rule, say employees, is that customers are entitled to three samples each trip. Shopping online? Each purchase comes with a choice of three freebies. And while the store rarely has sales, you can score big at the site’s Beauty Deals section.

6. GETTING A SPECIFIC PRODUCT RECOMMENDATION CAN BE TRICKY.

Employees aren’t allowed to refer shoppers to particular brands. So instead of asking for their favorite lip shade, it’s smarter to ask which lip products perform the best. (Translation: What are other shoppers buying and not returning?)

7. NEED THE PERFECT FOUNDATION? THEY HAVE AN APP FOR THAT.

Okay, well, it’s a device. The handheld Color IQ scans the surface of your skin and then finds the scientifically precise foundation—there are 1,500 options—for your visage. To create the library, the Pantone Color Institute researched and mapped out 110 different skin tones.  

8. THEY HAVE THEIR OWN LANGUAGE.

Women shop for makeup at Sephora
iStock/wdstock

Each store is divided into three distinct “worlds”: fragrance, skincare and color. In a 2008 interview with Jezebel, one employee spilled on the lingo. The sales floor is known as the “stage” (which makes everything else “backstage”), employees are called “cast members,” and managers are dubbed “directors.” As for the required all-black outfits, they’re not uniforms, they’re “costumes.”

9. EMPLOYEES REALLY ARE BEAUTY EXPERTS …

Some cast members undergo a month of intensive, all-day training at the company’s beauty school, Science of Sephora. There, according to the company’s website, they learn about “skin physiology, the history of makeup, application techniques, the science of creating fragrances, and most importantly, how to interact with Sephora’s diverse clientele.”

10. … AND THEIR MEDICINE CABINETS ARE STOCKED.

A woman stands in front of a makeup display in Sephora
iStock/arinahabich

Employees have said working at Sephora means constantly receiving new products from companies to try out. A particularly good sales day can also net a salesperson a “gratis ticket” from their manager. Plus, there’s the 20 percent employee discount that jumps up to 30 percent during the holiday season.

11. LOOKING GOOD IS A REQUIREMENT.

Part of the employee handbook: thou shall embrace eyeliner. Cast members are told to wear a certain amount of makeup while working.

12. THEY'RE WARY OF RESALE.

One cast member says they limit people from buying more than six identical items (unless they offer a good reason, such as bridal party gifts). Explains the employee, “This is to discourage people reselling our products at their own establishments.”

13. UNPOPULAR PRODUCTS USUALLY GET THE BOOT.

Stores keep lists of the products that get returned most often, and the products that don’t work are phased out over time. While it's hard to nail down an official list of frequently-returned goods, individual employees will occasionally open up about the company's most loathed and/or most misunderstood makeup.

14. SEPHORA'S APPEAL IS WIDE.

Susan Sontag at an event in Weimar, Germany in 2002
Susan Sontag
JENS-ULRICH KOCH/AFP/Getty Images

In 2014, the L.A. Review of Books dug through the contents of a Power Mac G4 once owned by Susan Sontag and discovered the famed author was on Sephora’s Beauty Insider mailing list.

A version of this article first ran in 2015. It was updated in 2019.

15 Facts About the Westminster Dog Show

Sarah Stier/Getty Images
Sarah Stier/Getty Images

One of America's oldest sporting events is also its most slobbery. This year, the Westminster Kennel Club dog show returns to New York City for the 144th time, promising one preeminent pooch the coveted title of "Best in Show" and a lifetime supply of positive reinforcement. While the show has evolved over its many years, it remains a beguiling spectacle for dog fanatics and casual observers alike. Here are 15 facts to get you competition-ready.

1. The original show was for gun dogs.

Champion Stingray of Derryabah, aka Skipper, a British Lakeland Terrier, wins Best In Show at the 92nd Westminster Kennel Club show at Madison Square Gardens, New York City, February 1968
H. William Tetlow, Fox Photos/Getty Images

Around 1876, a group of sportsmen began to hold regular meet-ups in a Manhattan bar to swap hunting stories. Their trusty canine companions eventually made their way into the conversation, and the idea for a dog club was formed. The group met at a bar in The Westminster Hotel, and aptly named themselves the Westminster Breeding Association (later the Westminster Kennel Club). It was after helping to stage a dog show in Philadelphia that the group decided to hold their own to compare and showboat their pups.

The first show, featuring primarily Setters and Pointers, was an immediate success. A total of 1201 dogs entered the first year, with tens of thousands of spectators by the second day. The first prizes included such items as a "Gold and Silver Mounted Pearl Handled Revolver"—an appropriate reward for an active hunter.

2. The show has seen its share of tragedy.

A photo of J.P. Morgan.
Historica Graphica Collection/Heritage Images/Getty Images

A champion collie belonging to J.P. Morgan, who spent millions on his obsession with dogs and competed in Westminster regularly, drowned itself. Its trainer called the dog's death "a clear case of suicide" in an 1895 New York Times article.

3. You don't have to be young to win.

Vintage Westminster Dog Show photo.
Lady Iddo at the 53th Westminster Dog Show in 1935.
Imagno/Getty Images

In 2009, a 10-year-old Sussex spaniel named Stump (registered name: Clussexx Three D Grinchy Glee) broke the record for oldest dog ever to win "Best in Show." He later appeared on the cover of AARP magazine.

4. Nepotism has made its way into the competition.

Westminster Dog Show 2019
Sarah Stier/Getty Images

Dog-judging has always been subjective. Judges at the first modern dog show ever, in Newcastle in 1859, were also the owners of the show's two winners. Today, the Westminster Kennel Club website acknowledges that's it's not a precise science. "Each judge, applying their interpretation of the standard, gives their opinion on that day on which dog best represents its breed," it explains.

5. Life has imitated art.

A dog competes in the Masters Agility Championship during the Westminster Kennel Club Dog Show in 2018.
Stephanie Keith/Getty Images

Parker Posey, famous for playing a manic, metal-mouthed Weimaraner-owner in the 2000 dog show parody Best in Show, has also spent some time backstage at the Westminster Dog Show. As she told The Wire at the 2014 WKC Dog Show, she met some personalities resembling her own persnickety character while on set: "[Director Christopher Guest] brought over a professional groomer. She came over right before a take and she criticized our dog. She said, 'The coat's all wrong.'"

6. The top dog gets the royal treatment.

The 2019 winner of the Westminster Dog Show.
Gary Gershoff/Getty Images

The winner of the Westminster Dog Show traditionally eats a celebratory lunch at famed Broadway watering hole Sardi's—breaking New York City's health codes which prevent animals from entering restaurants.

7. It's not all about good looks.

Maximus from the Westminster Dog Show 2019.
Sarah Stier/Getty Images

The show doesn't only value looks. A two-legged dog named Nellie participated in the first Westminster show ever in 1877, and 1980's "Best in Show" was a true underdog: Cinnar, a Siberian husky missing part of its ear, won with handler Trish Kanzler—one of the few amateurs to ever win the title.

8. The dogs are refined, but their names sometimes aren't.

Westminster Dog Show 2015 photo.
Andrew Burton/Getty Images

The 2015 WKC Dog Show featured a Pomeranian named Starfire's Spank Me Hard Call Me Crazy, a basset hound named Easthill Broxden Woodland Lettuce Entertain You, and a border terrier named McHill's His Royal Highness Prince Gizmo House of Gremlin.

9. Things have even turned criminal.

A very good boy at a dog show.
MarijaRadovic/iStock via Getty Images

Eight dogs belonging to one prominent New York City dog breeder were poisoned during the 1895 Westminster Dog Show. Despite the story making the front page of The New York Times, no suspect was ever prosecuted for the crime.

10. A bunch of your favorite breeds have never won "best in show."

A chihuahua poking its head out.
Paffy69/iStock via Getty Images

Despite being a favorite among dog-lovers, there has never been a chihuahua, Great Dane, dachshund, or golden retriever crowned "Best in Show." Here's the full list of breeds to never win, as of 2019.

11. Mutts are slowly making their way into the competition.

A dog looking at the camera.
BiancaGrueneberg/iStock via Getty Images

In 2014, mutts, a.k.a. "All-Americans," were allowed to participate in Westminster's Agility Championship for the first time since 1884—but they’re still ineligible for "Best in Show."

12. Labs are voted most popular, but not head of the class.

Lacey, a Labrador, runs through a sport course during a press preview for the Westminster Dog Show on February 12, 2015 in New York City
Andrew Burton, Getty Images

Despite being the most popular dog in the country, a Labrador retriever has never won "Best in Show." The reason? Experts say their friendly temperament prevents them from desiring the spotlight. Labs can also be disqualified for deviating by half an inch from height standards (between 22.5 and 24.5 inches for males and 21.5 and 23.5 for females)—a regulation that was nearly challenged in the U.S. Supreme Court in 1994.

13. Some practices are ancient—and weird.

A dog receiving a prize at a dog show.
Apple Tree House/iStock via Getty Images

While nowadays some breeders cut their dogs' tails for aesthetic reasons, the practice originated with 5th century BCE Greek statesman Alcibiades, who cut the tail of his dog so that the Athenians would have something else to talk about rather than Alcibiades.

14. The dogs have friends (and relatives) in high places.

A photo of a Portuguese water dog.
Ines Arnshoff/iStock via Getty Images

Matisse the Portuguese water dog (officially registered as GCH Claircreek Impression De Matisse) has quite the pedigree. In addition to being the most decorated male show dog in the United States, he is also related to the country's former First Family; his cousin, Sunny, belongs to the Obama family.

15. Naturally, there have been some great underdog stories.

A very tiny dog at the Westminster Dog Show.
Matthew Eisman/Getty Images

Tickle Em Jock, "Best in Show" winner at the 1911 Westminster Dog Show, was a Scottish terrier and a dark horse to boot. His original owner was a butcher who sold him for 2 pounds (or about $15), which turned out to be the Scottish terrier's lucky break. After a few years with trainer Andrew Albright, Tickle Em Jock was valued at $5000. Once, after winning the title of "best of breed," the scrappy champ bit a judge's wrist.

A version of this list first ran in 2016.

5 Facts About Thomas Crapper

MJC Plumbing, Wikimedia Commons // Public domain
MJC Plumbing, Wikimedia Commons // Public domain

You may have heard a tale or two about Thomas Crapper, the Victorian-era inventor and sanitary engineer, but there’s a good chance those stories are untrue. So, in honor of Thomas Crapper Day on January 27 (which this year marks the 110th anniversary of his death), we want to set the record straight. Here are five facts about one of the world’s best-known but least-understood plumbers.

1. No, Thomas Crapper did not invent the flush toilet.

The biggest myth about English plumber Thomas Crapper is that he invented the first flush toilet. This would make for an amusing anecdote—"Crapper invented the crapper"—but the fact of the matter is that Crapper wasn’t even alive when the first flush toilet came to be. That dubious honor goes to Sir John Harington (a distant ancestor of Game of Thrones star Kit Harington), who built the toilet in 1596 for his godmother, Queen Elizabeth I. (She reportedly complained it was too loud). According to Snopes, many of the myths surrounding Crapper’s accomplishments stem from the 1969 book Flushed with Pride: The Story of Thomas Crapper, which “has often been dismissed as a complete fabrication.”

2. Thomas Crapper did hold other plumbing patents.

Thomas Crapper & Co flush toilet in Sir John Soane's Museum
By Rainer Halama, Wikimedia CommonsCC BY-SA 3.0

Unless you’re a plumber, you’ve probably never stopped to appreciate the inner workings of a toilet. That little floating valve inside some toilets that prevents tank overflow is called a ballcock, and Crapper did invent that. Altogether, he held nine patents for his inventions, including designs for water closets (early flush toilets), manhole covers, pipe joints, and drain improvements.

3. Thomas Crapper plumbed for the British royalty.

Crapper’s plumbing company was commissioned to do plumbing projects for some pretty high-profile clients, including the people over at Westminster Abbey, Buckingham Palace, Windsor Castle, and the Sandringham Estate. Sadly, any tales that he was knighted by the Queen are untrue.

4. Thomas Crapper opened the world’s very first bathroom showroom in 1870.

This is perhaps Crapper’s greatest claim to fame. At a time when it was considered improper to publicly acknowledge bodily functions, Crapper’s Marlboro Works showroom boldly placed functioning toilets on display—and customers could even try them out before buying them. According to Snopes, an article in Plumbing and Mechanical Magazine argued that Crapper “should best be remembered as a merchant of plumbing products, a terrific salesman, and advertising genius.”

5. You can still see Thomas Crapper's name on manholes in London.

Manholes with Thomas Crapper's name on them
Barry W, Flickr // CC BY 2.0

If you head to Westminster Abbey and look down, you might see a manhole sporting Crapper’s name This is because he re-plumbed the building. According to the Londonist, some original Crapper toilets can also be found around the city—complete with chain-pulls—and a plaque commemorating Crapper’s achievements can be seen outside his former home in the London Borough of Bromley.

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