14 Secrets of Costco Employees

Justin Sullivan, Getty Images
Justin Sullivan, Getty Images

Costco has become something of a unicorn in the brick-and-mortar industry. While employees at other chains express concerns over low wages and questionable management choices, the 200,000-plus ground troops at Costco’s massive shopping centers rave about generous pay ($13 to $22.50 hourly, depending on seniority), comprehensive benefits, and pension plans. After one year of employment, the turnover rate is only 6 percent, compared to an average of 16 percent across the retail industry. Not having to incur costs of training replacements is just one reason the company keeps prices low.

It’s no secret that Costco employees are a relatively happy bunch. But we wanted a little more information, so we’ve asked several current Costco workers about everything from pet peeves to nail polish bans to revoking memberships. (All requested we use only their first names to preserve anonymity.) Here’s what they had to tell us about life in the pallets.

1. WORKING THERE IS BETTER THAN GOING TO THE GYM.

Turns out that navigating a warehouse full of goods stacked to the ceiling is kind of like getting an all-day gym pass. “I walk about five to eight miles a day on average, and that's all within the confines of the store,” says Rachael, a Costco employee in Colorado. “When you see pallets stacked with 50-pound bags of flour or sugar or dog food or cat litter, a lot of that stuff had to be stacked by hand by employees before the store opens. Ditto for those giant stacks of shoes and bottles of salsa or five-gallon jugs of cooking oil. It's a lot of hard work.”

2. THEY CAN DO THEIR SHOPPING AFTER HOURS.

Costco shopping carts are arranged together
Brendan Smialowski, Getty Images

While employees typically don’t get shopping discounts, they have something that’s arguably better: the opportunity to shop in a near-empty store. “You can shop after hours, and a lot of employees do that,” says Kathleen, a Costco employee in Washington state. “You just bring your cart to the front register.” The store will keep the member service counter open so workers can check out after other registers have closed.

3. THE GENEROUS RETURN POLICY CAN GET MESSY.

Costco infamously places very few restrictions on returns. Most anything purchased there can be brought back for a refund as part of the company’s overall emphasis on exceptional customer service. Naturally, some members are willing to abuse the privilege. “Members return couches that are over five years old, and interestingly enough, they still have the receipt,” Rachael says. “My guess is that they buy that couch with the intention of returning it someday, so they tape the receipt to the bottom of the couch so they don't lose it. Then, when they've worn it out and want something new, they bring it back and get a full refund.”

Rachael has also seen a member return a freezer that was allegedly no longer working. The store refunded both the cost of the appliance and the spoiled meat inside. “The meat smelled like death,” she says.

4. THEY CAN ALSO TELL WHEN YOU’RE A SERIAL RETURNER.

A shopper at Costco looks at the computer display
Tim Boyle, Getty Images

Costco purchase records typically date back 10 years or so, but employees working the return counter don’t always need to reference your account to know that you're making a habit of getting refunds. “When someone comes in to return something without a receipt and they go, ‘Oh, you can look it up on my account,’ that’s a tell,” says Thomas, an employee in California. “It tells me you return so much stuff that you know what we can find on the computer.”

5. THERE’S A CONVENIENCE STORE-WITHIN-A-STORE.

While employees are generally allowed to eat their lunch or dinner meals in the food court, not all of them are crazy about pizza and hot dogs as part of their daily diet. Many opt for the employee break room, which—in some warehouse locations—looks more like a highway rest stop. Rows of vending machines offer fresh meals, snacks, and sodas, along with a complete kitchen for preparing food brought from home. “[It’s a] relatively new addition that is being implemented at more warehouses,” says Steve, an employee in California. “It's basically like a gas station's convenience store, with both frozen and fresh meals and snacks. The only difference is the prices are more reasonable.”

6. THERE’S A GOOD REASON THERE ISN’T AN EXPRESS CHECKOUT LANE.

A Costco shopper goes through the checkout lane
Joe Raedle, Getty Images

Walk into a Costco and you’ll probably notice an employee with a click counter taking inventory of incoming members. According to Rachael, that head count gets relayed to the supervisor in charge of opening registers. “They know that for a certain amount of people entering the store, within a certain amount of time, there should be a certain amount of registers open to accommodate those shoppers who are ready to check out,” she says. If there aren’t enough cashiers on hand, the supervisor can pull from other departments: Most employees are “cross-trained” to help out when areas are understaffed.

7. THERE’S A METHOD TO THE RECEIPT CHECK.

Customers sometimes feel offended when they’re met at the exit by an employee scanning their receipt, but it’s all in an effort to mitigate loss prevention and keep prices low. “We’re looking for items on the bottom of the cart, big items like TVs, or alcohol,” Thomas says. Typically, the value of these items might make it worth the risk for a customer who's trying to shoplift—and they're worth the double-check.

8. THEY TAKE SAFE FOOD HANDLING TO A NEW LEVEL ...

A Costco employee works in food preparation
Justin Sullivan, Getty Images

At Costco, employees are expected to exercise extreme caution when preparing and serving hot dogs, pizza, chicken and other food to members. “If an employee forgets to remove their apron before exiting the department, they must remove that apron, toss it into the hamper, and put on a fresh apron because now it's contaminated,” Rachael says. “Or, let's say a member asks for a slice of cheese pizza. We place that piece onto a plate, with tongs, of course, then place the plate onto the counter. If the member says, ‘Oh darn, I've changed my mind, I'd rather have pepperoni pizza,’ then we have to toss the pizza that they didn't want into the trash. Once it hits the counter, it can't come back.” Some store protocols even prohibit employees from wearing nail polish in food prep areas—it could chip and get into the food.

9. ... BUT WORKING AT THE FOOD COURT CAN PREPARE THEM FOR ANYTHING.

Costco employees who find themselves behind the counter at the chain’s food court say it's one of the few less-than-pleasant experiences of working there. For some members, the dynamic of waiting on food and peering over a service counter can make them forget their manners. “Usually members are rude when they are waiting on their pizza during a busy time,” Steve says. “If an employee can excel in the food court, any other position in the warehouse is pretty easy by comparison.”

10. THEY GET FREE TURKEYS.

Costco’s generous wages and benefits keep employment applications stacked high. What people don’t realize, Kathleen says, is that the company’s attention to employee satisfaction can result in getting gifted a giant bird. “We get free turkeys for Thanksgiving,” she says. “I didn’t even know that before I started working there. It’s a nice perk.”

11. THEY CAN REVOKE YOUR MEMBERSHIP.

Shoppers go down an aisle at Costco
Gabriel Buoys, AFP/Getty Images

But it’s got to be a pretty extreme situation. According to Thomas, memberships can be terminated if a member is caught stealing or having a physical altercation inside the store. For less severe infractions, employees can make notes under a “comments” section of your membership. They’ll do that for frequent returns, if you’re verbally aggressive, or if you like to rummage through pre-packaged produce looking for the best apples. (Don’t do that.)

12. MANAGERS GET THEIR HANDS DIRTY.

During peak business times on weekends and around holidays, the influx of customer traffic can get so formidable that managers jump in with employees to make sure everything gets taken care of. “Most people would be surprised if they realized that the person who just put all of their groceries into their cart at the registers or who helped load that huge mattress into their car was actually the store's general manager,” Rachael says.

13. EVERY DAILY STORE OPENING IS CONTROLLED CHAOS …

Shoppers appear in front of a Costco store
Scott Olsen, Getty Images

Like most any retail store, Costco prides itself on presenting a clean, efficient, and organized layout that holds little trace of the labor that went into overnight stocking or display preparation. But if a customer ever happened to see the store in the last hour before opening each day, they’d witness a flurry of activity. “It's controlled chaos with loud music along with the blaring of the forklift sirens,” Steve says. “Employees are rushing to finish and clean up, drivers are rushing to put merchandising in the steel [shelving], and the floor scrubber slowly but surely makes its way around the warehouse. It truly is a remarkable choreography that happens seven days a week.”

14. … AND EVERY CLOSING IS A SLOW MARCH.

To avoid stragglers, Costco employees form a line and walk down aisles to encourage customers to move toward the front of the store so they can check out before closing. Once the doors are locked, overnight stocking begins in anticipation of another day at the world’s coziest warehouse. “Our store has over 250 employees altogether,” Rachael says. “If all of us do our little bit, then it's a well-oiled machine that runs without a hitch.”

15 Secrets of Sesame Street Puppeteers

Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
HBO

For 50 years and more than 4500 episodes, Sesame Street has been imparting valuable moral, ethical, and social lessons to young audiences using a sprawling cast of puppets. The Sesame characters—Big Bird, Elmo, Oscar the Grouch, Cookie Monster, Bert and Ernie, the Count, and others—have become instantly recognizable to generations of viewers. But behind every memorable character is a human performer, one tasked with juggling the technical demands of puppet operation without losing the humor and heart that makes their furry counterpart so memorable.

To get a better sense of what goes into this unique skill set, Mental Floss spoke with three veteran Sesame Street performers during the show’s semicentennial celebration. Here’s what they had to say about crossed puppet eyes, grooming habits, and enjoying a long career finessing felt.

1. Sesame Street puppeteers usually get started lending a (right) hand.

Though there’s no definitive set of directions for puppeteers to get to Sesame Street, a number of performers selected to work on the show begin as apprentices with one specific task: operating the right hand of characters alongside the veteran cast members. “A lot of performers will almost only do right hands for a very long time,” Ryan Dillon, the puppeteer behind Elmo, tells Mental Floss. “Some characters, like Cookie Monster, require two performers with two practical hands.”

Dillon started working on Sesame Street in 2005 at the age of 17. He performed as a right hand and as supporting characters for years before scoring the Elmo role in 2013. Throughout that training, he accompanied the main puppeteer, who uses their dominant (usually right) hand to control the mouth and the other to control the left hand. The newcomer will manipulate the right, a duty informally known as right handing. “It’s a great training ground,” Dillon says. “You’re working directly next to a performer with years of experience. You become one character together.”

2. Sesame Street puppeteers have tricks for making their characters emote.

Abby Cadabby, Elmo, and Big Bird (L-R) appear in a scene from 'Sesame Street'
(L-R) Abby Cadabby, Elmo, and Big Bird delve into fine art.
HBO

Peter Linz, who portrays Ernie (among other characters) on the series, tells Mental Floss that getting a puppet to exhibit a personality takes some finessing. “You have to show the entire range of human emotion through something that doesn’t have an expression,” he says. Linz, who also teaches classes on puppeteering, says that there are some techniques to get puppets to show off their mood, however. “You can make them look sad by having them look down. You can get them to smile by opening their mouth. If they’re angry, maybe you close their mouth and then shake their arms ever so slightly. There are degrees of subtlety in all of that.”

Linz says the audience does part of that work themselves, projecting their own feelings onto a puppet. The ultimate proof might be in the example of Miss Piggy. While not a Sesame Street cast member, Linz says it’s telling that people often seem to believe the vivacious and flirtatious porcine character bats her eyes. “She can’t,” he says. The puppet doesn’t have that ability.

3. Not all Sesame Street puppets can perform the same tasks.

Sesame Street utilizes three major varieties of character. There’s the full-body puppet, like Big Bird and Snuffleupagus; “bag” puppets with two articulated hands, like Cookie Monster; and hand-and-rod puppets that have arms controlled by thin rods. “Elmo is a hand-and-rod puppet,” Dillon says. “[The difference means] some puppets can do things others can’t. Cookie Monster can pick things up. Elmo can, but it takes longer. You need to stop [filming] and attach something to his hands with tape or a pin.”

4. Sesame Street puppeteers rely on a key design element to connect to their audience.

Grover, Oscar the Grouch, and Elmo from 'Sesame Street' are pictured
Grover, Oscar the Grouch, and Elmo.
Zack Hyman/HBO

It can be difficult to communicate that a puppet is able to focus a pair of fixed eyes on something, whether it’s another character, an object, or the audience. But Linz says that the Sesame Street crew and the rest of the Muppets were designed by Henson with that in mind. “The eyes are just two black dots against a white background,” he says. “But all the characters are ever so slightly cross-eyed. There’s a triangle between the eyes and nose and a point where it looks like they’re looking right into the camera.” It’s a sensitive illusion. Turning the puppet even slightly, he says, and they will wind up looking at something else.

5. Sesame Street puppeteers can spend their entire day crouched on the floor.

Being a Sesame Street puppeteer requires more than just having performing chops. On set, characters that may be at waist level with their human co-stars are operated by performers crouched below frame, often on wheeled boards called rollies. “The first day or two, your back and everything else is sore,” Dillon says. “It engages your whole body. Your arm is up in the air performing.” Some actors, Dillon says, have developed knee issues as a result of a career bent over. Fortunately, not every scene requires contortions. Some sets are built raised so performers can stand up straight. Other times, they’ll have to situate themselves horizontally. Scenes set on a stoop usually mean the performer is lying down behind the steps.

6. Sesame Street puppeteers have input into character design.

Elmo, Abby Cadabby, and Rosita (L-R) pose with fans of 'Sesame Street'
(L-R) Elmo, Abby Cadabby, and Rosita pose with fans.
Zack Hyman/HBO

Lurking in the offices of Sesame Workshop is a puppet factory that, according to Dillon, houses a number of "Anything Muppets"—blank designs that may one day be used as the template for a brand-new character. In 1991, performer Carmen Osbahr got an opportunity to get in on the ground floor of conceptualizing a character when she helped originate Rosita (top right), the first regular bilingual Muppet on the series. “They had a meeting and asked what I had in mind,” Osbahr tells Mental Floss. “I was able to tell them I wanted a monster and I wanted live hands because I wanted to be able to play a musical instrument. I wanted her to be active and colorful. I didn’t want a petite, tiny little monster.” Both Osahr and Rosita have been a presence on the show ever since.

7. Sesame Street puppeteers have material for a blooper reel, but you’ll probably never see it.

Puppet manipulation takes concentration and effort. Occasionally, the cast of Sesame Street can find themselves flubbing a take. According to Osbahr, that’s often due to trying to coordinate left and right hands. “The main thing is props,” she says. “Grabbing stuff is easy, but if you want to pour something into a cup or write a letter, that’s hard. You think you’ll have a glass but just miss it.” Performers can also fall off their rollies, sending their counterparts tumbling out of the frame.

8. Each Sesame Street character has a dedicated puppeteer—with a couple of exceptions.

Actress Amanda Seyfried (L) appears on 'Sesame Street' with Abby Cadabby
Actress Amanda Seyfried with Abby Cadabby.
Richard Termine/HBO

When it comes to Sesame Street characters, there is one sacrosanct rule—aside from right handing, no puppet will have more than one puppeteer. “We feel strongly each Muppet has a dedicated performer,” Dillon says. “If there were two or three Elmos, you would see a copy of a copy.” However, illnesses or personal appearances can make that rule difficult to follow every time. If Dillon can’t make a shoot, a performer will step in to operate the puppet, with Dillon going in to provide the voice later.

The cast can also cover for one another if a scene requires two characters who are normally operated by the same actor. Both Bert and Grover, for example, are played by actor Eric Jacobson. If the two share screen time, Dillon might step in to perform one of them, with Jacobson recording his lines later.

9. Sesame Street puppeteers have a specific way of handling their puppets to keep them clean.

Day after day of manipulating puppets can lead to issues with cleanliness. Performer sweat can dampen the foam insides, while body oils and other contaminants can affect their fur coats. To avoid being dirtied, Linz says performers and production members try to pick up the puppets by the scruff of their necks. “We don’t want to put our oily hands on their faces,” Linz says. Puppets are also usually delivered to and from the set by a team of “Muppet wranglers,” and stored in the workshop where they’re built and maintained. To dry out a puppet, they’re sometimes placed on a wooden stand. A hair dryer set on low might also be used to dry a sweaty interior.

10. Sesame Street puppeteers work very, very closely together.

The characters from 'Sesame Street' are pictured
The puppet cast of Sesame Street.
HBO

Owing to the frequent proximity of puppets in frame, Sesame Street puppeteers are usually working near or virtually over other performers. “We try to be very aware and conscious of the people around us,” Dillon says. “Mistakes happen. Elmo has big feet, and Abby Cadabby has big feet, so you’ll often hit the other person with a foot. It doesn’t hurt.”

11. Guest stars will talk directly to Sesame Street characters—not just the puppeteers.

Sesame Street has played host to many guest stars over the decades, from actors to First Lady Michelle Obama. According to Osbahr, their human guests will often address the character even off-camera. “Most everybody who visits us talks to the character like they’re alive,” she says. “The moment we bring a character down [to rest], we have a conversation, but it’s great to have a relationship with a character and a celebrity. They’ll talk to Elmo, Rosita, Cookie Monster, and we’re talking to them right back.”

12. Sesame Street puppeteers can take years to get fully comfortable with a character.

Actress Blake Lively (L) poses with Cookie Monster on the set of 'Sesame Street'
Actress Blake Lively (L) poses with Cookie Monster.
Zack Hyman/HBO

For many performers, it can take years before they feel like they’re fully inhabiting their character. “You can be so focused on doing something right, you forget to have fun with the character,” Osbahr says. “By the fourth season, that’s when I started letting go, taking risks, having fun. You stop having to think about it.”

Fortunately, it’s not uncommon for performers on Sesame Street to spend decades on the show, which means there's plenty of time to adjust. Carol Spinney, who portrayed Big Bird and Oscar the Grouch, retired in 2018 after 49 years as a cast member. Osbahr says the familial atmosphere encourages longevity. “I’ve been with this group of people for 30 years,” she says. “We’ve shared a lot of incredible memories together.”

13. Sesame Street puppeteers can sometimes mourn a puppet who is declared “toast.”

Made of foam and other delicate materials, Sesame Street puppets have a shelf life. Depending on use, wear, and handling, they might last a few years before needing to be replaced. Linz says two new Ernies have recently been made after one began sloughing off foam inside, a symptom the production calls “toast” because the foam resembles toast crumbs.

Even with replacements, the legacy of characters can still live on. Linz uses an Ernie with the same mouth plate that was used by Jim Henson as far back as 1982.

14. Sesame Street puppeteers have to work backward.

Actor Anthony Mackie appears on 'Sesame Street' with Cookie Monster
Actor Anthony Mackie with Cookie Monster.
Jesse Grant/HBO

The most surprising aspect of working as a Sesame Street puppeteer? According to Linz, it’s the fact that performers often have to essentially work backwards. Because they’re crouched below the camera frame, puppeteers need to watch a monitor placed low to the ground to see what the camera sees. “When you move your arm to the right, the arm on the monitor moves to the left,” he says. “You’re seeing the image the audience sees.”

15. Yes, Sesame Street puppets are technically Muppets.

Sometimes there's confusion over whether the puppets that appear on Sesame Street actually constitute Muppets, or whether that term is reserved for non-Sesame projects like The Muppet Show or other endeavors featuring Kermit, Miss Piggy, and the others. According to Dillon, any Henson-birthed or -inspired puppet is a Muppet. “It’s become a catch-all term for puppets,” he says. “It’s a brand name, like Kleenex. Jim Henson came up with the name. A Muppet is used for characters that he came up with."

10 Secrets of Victoria’s Secret Employees

A Victoria's Secret retail store in an airport mall
A Victoria's Secret retail store in an airport mall
studioportosabbia/iStock via Getty Images

Victoria’s Secret was born out of an awkward shopping experience. Roy Raymond didn’t feel comfortable browsing for underwear for his wife at a department store, and he wanted to create a more upscale lingerie destination that was welcoming to both men and women. The first Victoria’s Secret location opened in Palo Alto, California, in 1977.

In the 40-plus years since, Victoria’s Secret has changed the fashion industry, launched the careers of supermodels, and made shopping for bras slightly less awkward for the people who don’t wear them. Behind the company’s success are the sales associates responsible for keeping panties neatly folded and finding customers bras that fit correctly. Employees may confess they don't really know what Victoria’s secret is, but they can tell you how to get them to let you shop in peace, where to go if they don’t have your size, and more insider information. We spoke with a couple of former employees to discover their most revealing insights.

1. Victoria’s Secret employees are trained to fit all body types.

The clientele of Victoria’s Secret is diverse, and employees are trained to help every person who comes into the store find a bra that fits them. According to Andrea, who worked at Victoria's Secret from 2015 to 2019, bra fitting specialists undergo about six weeks of training to prepare for almost every possible scenario.

“Whether you’re somebody who’s had a mastectomy, or somebody who’s transitioning, or somebody who’s getting a bra for the first time, that’s what we’re there for and that’s why we do our jobs,” she tells Mental Floss. “Let’s say you have somebody who had a mastectomy. You always measure for the breast that is there. That even goes for people who have uneven breasts. So if one breast is a B-cup and the other is a C-cup, we always measure to the C-cup. Also, if you’ve just had your breasts done, like a breast lift or implants, we would measure differently for that too because the bras are going to sit differently on your chest [compared to typical fitting]."

2. Victoria’s Secret employees are allowed to suggest other stores.

There are some scenarios where the only option employees have is to admit they can’t help a customer. Victoria’s Secret only carries sizes 30A to 40DDD, and if someone comes in looking for a bigger size than what’s available, associates are allowed to send them elsewhere. Andrea says she would recommend Torrid or Soma to people in need of larger bras. “We did give other bra places business because we feel like everyone should feel good in their bra, even if it doesn’t come from us," she says.

3. At least in the past, being conventionally attractive helped you get hired at Victoria’s Secret.

The Victoria’s Secret image is synonymous with ultra-thin supermodels strutting down a runway in lingerie and high heels. The company has struggled with sales in recent years, and some industry experts blame that in part on the brand’s limited view of what's considered “sexy." Victoria’s Secret is trying to combat this by experimenting with marketing featuring more diverse body types, but when Rita (not her real name) worked there roughly a decade ago, the old beauty standards were still enforced. The former sales associate tells Mental Floss, “They would hire someone pretty over someone smart or capable. It was definitely part of the ‘fantasy.’”

4. If you're shopping for your partner, Victoria's Secret employees might recommend something other than lingerie.

When people come into Victoria’s Secret looking for a gift for their romantic partner, they rarely have all the information they need. “For boyfriends, they usually never know their girlfriend’s size. Like, ever,” Andrea says.

Even a professional bra fitting specialist can’t guess someone’s exact size based on sight alone. That’s why employees might recommend skipping the intimates altogether and considering alternative gifts if you’re shopping for someone else at Victoria’s Secret. “For dudes shopping for their ladies, unless you know for a fact what their size is, do not buy them lingerie,” Rita says. She suggests gift cards, lotions, and body sprays as safer options. And if you’re absolutely set on getting your significant other something they can wear, Andrea recommends panties and bralettes, which tend to be more forgiving in the size department than underwire garments.

5. The people who work at Victoria’s Secret see more than they want to.

Employees at the chain want their customers to feel comfortable, but in some cases, guests can get too comfortable. Rita recalls a woman who shared a little too much when shopping for intimate wear. “She'd just reconnected with her high school sweetheart—she was probably in her forties/fifties—and she made a point to mention her recent boob job. Then all of a sudden she basically flashes me in the front of the store. ... It was definitely not a normal customer interaction.”

Some stories of unusual customer behavior are not for the squeamish. Andrea recounts one such example: “I had a woman come up to me and say, ‘Do you have a cup?’ And I was like ‘No ma’am, I’m sorry, I don’t have a cup. What do you need it for?’" The woman replied that she really needed to urinate. "And I was like, ‘Ma’am!’”

On a different occasion, a customer of Andrea's found a creative use for one of the pink bows used to decorate the bras. “She takes it and she flossed her teeth with it in front of me. I was like ‘No!’ It’s so gross.”

6. Victoria’s Secret employees get sweet perks.

If they’re willing to deal with the occasional gross encounter, Victoria’s Secret employees can take advantage of benefits many retail workers don’t get. One of them is paid time off. “Even though I was only a part-time associate, because I worked so many hours, they did give me paid time off,” Andrea says. “Most places I’ve worked for, you only get paid time off if you’ve been there for a year or are a full-time associate, so being a part-time associate and being able to have paid time off without being there for a year is really rare and something that we really appreciated as associates.”

The pay is also competitive compared to similar businesses. According to Andrea, “Victoria’s Secret has a yearly raise, and I went from making $11.50 to $22.14 when I left [after four years].”

7. The holidays at Victoria’s Secret are as crazy as you’d expect.

Victoria’s Secret has been known to ring in the holiday season with deals designed to lure customers into stores. For shoppers, this means cheap bras, but for associates, it means congestion, disorganized displays, and the rare scuffle. “Holiday time is crazy,” Andrea says. “I’ve literally seen grandmas punch each other in the face.”

8. There’s a trick to getting Victoria’s Secret employees to leave you alone.

To shy shoppers, or those just craving a bit of peace, there are no worse words in the English language than “What brings you in today?” If the thought of getting this question from a Victoria’s Secret employee fills you with dread, know that it isn’t their goal to harass you. “It’s not that we want to bother you, that’s what we’re supposed to do,” Andrea says. “And most likely we don’t want to come up to you as much as you don’t want us to come up.”

But if you ever do get over-eager sales associates, Andrea has an insider’s tip for getting them off your back. “A good trick if you don’t want help is to remember the name of the person who you’re introduced to. So if the first person is like ‘Hi, my name is Stephanie,’ and then two or three more people come and say ‘Do you need more help?’ just say ‘Stephanie’s helping me, thank you,’ and they will leave you alone.”

9. Victoria’s Secret smells like body spray for a reason.

If you’d rather shop for lingerie without walking through a cloud of perfume, too bad: Spritzing the store with the brand’s latest scent is part of the job for sales associates. Rita says, “If we were working the front rooms, we had to wear ‘beauty belts’ with the latest body spray in them to spray around the room (cue the headache) and carry around the newest bra." And in case the constant spraying wasn’t aggressive enough already, Rita was also instructed to pitch it to customers—along with apparel and the Victoria’s Secret credit card. “We basically had to accost anyone who walked in with ‘Have you seen the new bra? Have you smelled the new perfume? Do you have the angel card? Why not? Don't you want exclusive offers? Blah blah blah blah,’ and it scared a lot of people off.”

10. Victoria’s Secrets ends up with items it can’t sell.

Victoria’s Secret has a generous policy when it comes to returns: Stores offer a full refund for items brought back within 90 days of purchase as long as you have a receipt (without a receipt, the policy may vary). According to Rita, some customers take advantage of this policy by bringing back garments that are clearly not fit to be resold. “People will try to return anything, claiming they just bought it last week and it ‘just didn't work out’ when it's clearly not a bra we even carry anymore and it's super worn and gross.”

Some customers ruin clothing without buying it first. “The worst part was having to damage out [retail slang for swapping out an irreparable item] underwear that girls had tried on without leaving their own underwear on," Rita says. "Happened all the time. It was absolutely disgusting.”

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