Bottle Service: How Snapple Took Over the 1990s

David Paul Morris, Getty Images
David Paul Morris, Getty Images

For many consumer brands, the ultimate sign of success is being the subject of an urban legend. In 1985, Procter & Gamble had to refute accusations that their moon and stars logo was somehow representative of Satan worship. In the 1990s, Kentucky Fried Chicken’s publicity department fielded questions about raising eight-legged chickens with no beaks in order to satisfy product demand. In the trifecta of brand disparagement, a rumor circulated in the early 1970s that “Mikey,” the spokes-kid for Life Cereal, had died after mixing Pop Rocks candy with Coca-Cola to produce a combustible blend that blew up his stomach.

In 1993, it was Snapple’s turn. For months, word had circulated in California's Bay Area that the massively popular iced tea and fruit drink brand was secretly funneling money to the Ku Klux Klan organization. The reason? A small “K” appeared on the product label. The rumor persisted to the point that Snapple took out ads in California newspapers to declare they had no involvement with the group.

That such a rumor existed was a kind of testament to the brand's market dominance. Originally founded in Long Island as a regional manufacturer of alternative drinks, Snapple had grown from $13.3 million in revenue in 1988 to $774 million in 1994. Positioned as a healthy alternative to soft drinks, the company used clever marketing, homespun consumer relations, and a relatable spokeswoman to become one of the biggest consumer success stories of the 1990s.

Unfortunately, Snapple’s problems went beyond being falsely affiliated with a racist hate group. Despite their raging success and a $1.7 billion valuation, the company lost sight of the marketing strategy that had catapulted them to a leading position in the beverage market. By 1997, consumers were losing their taste for the “best stuff on earth."

 
 

Arnold Greenberg was running a health food store in 1972 when two old friends joined him in a new venture. Leonard Marsh and Hyman Golden were brothers-in-law and owned a window washing business. On the side, they partnered with Greenberg to create Unadulterated Food Products, Inc., peddling fruit juices, eggs, and produce to other health food stores in and around New York City.

The men intended for their flagship product to be a carbonated fruit juice, combining the fizz of a soft drink with natural ingredients. Their first try, apple juice, fermented in the bottle and exploded, popping off caps and ruining their inventory. The drink was abandoned, but the name—Snapple, a mix of “snappy” and “apple”—stuck. (A company in Texas happened to have already trademarked the name. The three men bought it for $500.)

A bottle of Snapple sits on a table
chrisjtse, Flickr // CC BY-ND 2.0

Unadulterated Food Products did steady business for much of the 1980s selling to bodegas, delis, and other food service locations where people could pick up a bottle to go along with their lunch. In 1987, they had a breakthrough with their approach to iced tea. By bottling it hot, the company was able to avoid adding preservatives, which bolstered their all-natural claims. And by offering it year-round instead of just in the summer, they appealed to consumers who enjoyed the drink in cooler weather.

Snapple embraced their homemade identity. Sipping tea from their wide-mouth bottles was not unlike sipping from a piece of glassware on a porch somewhere; their labels were haphazard in design, the graphics a little lopsided. Compared to the corporate perfection of Coca-Cola, Snapple seemed scrappy.

 
 

Despite the company’s commitment to a casual aesthetic, Greenberg and his partners were taken aback in 1993, when advertising firm Kirshenbaum Bond presented their newest idea for a national ad campaign. They wanted to film the company’s mailroom lady, Wendy Kaufman.

Kaufman had arrived at Snapple in 1991 after getting a referral from a friend’s father who also happened to be a close friend of Greenberg’s. Working in the shipping department, Kaufman took notice of the many letters that were pouring in to the company’s Valley Stream, Long Island headquarters. She asked a supervisor if she could begin responding to them. From there, Kaufman’s job developed into more of a public relations representative.

The ad firm’s idea was to maintain both Snapple’s simplicity and Kaufman’s unrehearsed appeal by shooting a series of television spots that would feature her reading real letters from behind a desk and then following up with the correspondent. One kid wrote in saying he’d make a good mascot; Kaufman showed up with a film crew and took him to mascot school. Another asked Kaufman to be his prom date; she accepted.

For Kaufman, it was an opportunity to distance herself from a self-admitted coke addiction (not the carbonated kind) that had started in 1980. For Snapple, it represented a chance to further their brand identity by passing up the kind of rock star endorsements common in the beverage industry. The 37 commercial spots, shot between 1993 and 1995, were enormously popular, and Kaufman became a mascot on par with Tony the Tiger. She made personal appearances, storming dorm rooms with cases of Snapple. She sifted through 2000 letters a week. Sales jumped from $232 million in 1992 to $774 million in 1994. Snapple was on Seinfeld, on the lips of radio personality Howard Stern, and celebrated for its unique marketing approach.

Then “Crapple” happened.

 
 

In 1992, Greenberg, Marsh, and Golden agreed to sell a majority stake in Snapple to the Thomas H. Lee investment firm, with Marsh remaining on as CEO. Then, in 1994, Snapple was sold to the Quaker Oats Company. As successful as Snapple had been, industry observers were excited to see what a global conglomerate could do to carry the brand further.

As the Harvard Business Review would later point out, fostering an already-successful brand is not as easy as it appears. Quaker Oats had enjoyed an explosion of support for its Gatorade sports drink brand and believed it could apply some of those same strategies to Snapple. Bottles got bigger, from the standard 16 ounces to 32 and even 64-ounce containers. Gone was Kaufman, no longer a good fit for Quaker’s polished promotional plans. They also cut ties with Stern, believing the controversial entertainer didn't reflect Snapple’s growing maturity in the market.

Bottles of Snapple line a store shelf
David Paul Morris, Getty Images

In retrospect, Quaker had erred on all counts. Consumers had little interest in vats of iced tea in 64-ounce containers, preferring to sip smaller bottles at work. They missed Kaufman, who was synonymous with the brand’s irreverence and homegrown feel. And Stern, who could be caustic when he felt minimized by sponsors, began using his considerable airtime to roast Snapple, calling it “Crapple.” The rants were beamed to millions of his listeners at stations around the country.

Quaker had, in effect, misjudged or mistimed Snapple’s graduation from plucky beverage upstart to a dignified institution. The company sold the brand to Triarc for $300 million in 1997. They had paid $1.4 billion for it just three years earlier. Following the sale, Quaker CEO Bill Smithburg resigned from his post.

 
 

Though Snapple’s heyday may have passed, there was still considerable consumer enthusiasm for its more adventurous flavors (like Diet Kiwi Strawberry Cocktail, which was allegedly a favorite among some horses at a Seattle stable) and for a return to less aggressive marketing. In 1997, Triarc invited Kaufman not only to come back and shoot a new commercial but to allow her face to be stamped on every bottle of Wendy’s Tropical Inspiration. And instead of limiting distributors to certain flavors, they shipped out more varied assortments and let consumers decide what they liked.

Triarc’s success was as notable as Quaker’s failure. The company sold Snapple to Cadbury Schweppes in 2000 for $1.45 billion. As part of the Dr Pepper Snapple Group, the brand changed hands once more early in 2018, selling to coffee cup giant Keurig, part of the JAB Holdings investment group, in exchange for $18.7 billion to shareholders.

It’s been a roller coaster of a ride for Snapple, which started in a small health food store, became a part of popular culture, was nearly done in by a misguided marketing plan, and was finally restored to its former glory by a company willing to get back to the basics.

As for that hate group involvement: The “K” on the label never had any connection with Klan activity. It stood for “kosher.”

This Smart Accessory Converts Your Instant Pot Into an Air Fryer

Amazon
Amazon

If you can make a recipe in a slow cooker, Dutch oven, or rice cooker, you can likely adapt it for an Instant Pot. Now, this all-in-one cooker can be converted into an air fryer with one handy accessory.

This Instant Pot air fryer lid—currently available on Amazon for $80—adds six new cooking functions to your 6-quart Instant Pot. You can select the air fry setting to get food hot and crispy fast, using as little as 2 tablespoons of oil. Other options include roast, bake, broil, dehydrate, and reheat.

Many dishes you would prepare in the oven or on the stovetop can be made in your Instant Pot when you switch out the lids. Chicken wings, French fries, and onion rings are just a few of the possibilities mentioned in the product description. And if you're used to frying being a hot, arduous process, this lid works without consuming a ton of energy or heating up your kitchen.

The lid comes with a multi-level air fry basket, a broiling and dehydrating tray, and a protective pad and storage cover. Check it out on Amazon.

For more clever ways to use your Instant Pot, take a look at these recipes.

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The Fur Trade: How the Care Bears Conquered the '80s

Care Bears were one of the great merchandising success stories of the 1980s.
Care Bears were one of the great merchandising success stories of the 1980s.
Kristy Sparrow, Getty Images

How do you patent a teddy bear? That was the question facing executives at American Greetings, the popular greeting card company, and toy kingpin Kenner in the early 1980s. American Greetings was coming off the success of Strawberry Shortcake, an apple-cheeked sensation that adorned cards and hundreds of licensed products. Kenner was the force behind the Star Wars action figure line, which rolled out in the late 1970s and went on to become one of the biggest success stories in the history of the toy industry.

Now the two companies wanted to collaborate on a line of teddy bears. For Kenner, it was an opportunity to break into the lucrative plush toy market. For American Greetings, having a stuffed, furry iteration of a greeting card—complete with a name, a unique color, and an emotional message—was the goal. The solution? Put greeting card-esque designs on the bears's stomachs and call them Care Bears. It was a simple idea that proceeded to rake in roughly $2 billion in sales in the Care Bears's first five years alone.

 

Strawberry Shortcake was the brainchild of Those Characters From Cleveland, a creative subsidiary of American Greetings headed up by co-presidents Jack Chojnacki and Ralph Shaffer. (While on a business meeting on the West Coast, the two overheard a receptionist telling someone that “those guys from Cleveland” were there, inspiring the name.) Given a mission from Kenner to reinvent the teddy bear, a childhood staple since the turn of the 20th century, Those Characters recruited cartoonist Dave Polter and freelance artist Elena Kucharik.

Shaffer examined the rainbow, heart, and other greeting card designs submitted by Polter. He then examined the bear sketches turned in by Kucharik. They fit together like two puzzle pieces. Putting the colorful designs on the bear’s stomach gave it a quality similar to the sentimental cards American Greetings was known for.

Two Care Bears are pictured at the Boy Meets Girl x Care Bears Collection at Colette in Paris, France in February 2017
Care Bears symbolize friendship—and billions of dollars in revenue.
Kristy Sparrow, Getty Images

Those Characters continued to refine the look of the bears, compressing their frame and giving them a little extra volume to make them more squeezable, and a heart-shaped button on their rear ends identified them as Care Bears. American Greetings was able to secure a patent based on the graphic design of their bellies. Their two-dimensional look was fleshed out by Sue Trentel, a plush designer who was able to craft a teddy that resembled the drawings.

The creative team eventually settled on a lineup of 10 bears, each one a different color and reflecting a different emotional dimension. There was Bedtime Bear, Birthday Bear, Cheer Bear, Friend Bear, Funshine Bear, Good Luck Bear, Love-a-Lot Bear, Tenderheart Bear, and Wish Bear, along with one anomaly. To balance out the potential overdose of saccharine feelings, Grumpy Bear was added. In the narrative devised by Those Characters, the Care Bears lived in a giant castle and went out on missions of caring.

While Kenner was leading the charge in terms of marketing, American Greetings knew they had a premise with broad appeal. Before any Care Bears made it to shelves, the company secured 26 licensees to manufacture everything from clothing to bedsheets to coloring books. Retailers who may have been reluctant to devote store space to a new line of teddy bears were impressed by the support, leading chains like Walmart, Kmart, and Target to quickly sign on.

 

To complement the launch of the Care Bears at the 1983 Toy Fair in New York City, Kenner president Bernie Loomis mounted a major Broadway-style stage production at a cost of roughly $1 million. During the show, Strawberry Shortcake made an appearance to introduce the next great merchandising craze.

The bears went on sale that March and quickly sold out. Desperate for more product, Kenner promised a factory owner in Taiwan a new Mercedes if he could make 1 million more Care Bears—and quickly. (Kenner got their bears, and the factory owner got his car.) American Greetings had a 16-foot stretch of Care Bears cards lining the greeting card aisles. An animated series was a hit. The Care Bears Movie followed in 1985. By 1988, more than 40 million Care Bears had been sold. By 2007, the number was 110 million. The teddy bear had successfully been reinvented.

Several Care Bears are pictured on a table at the Boy Meets Girl x Care Bears Collection at Colette in Paris, France in February 2017
Care Bears have endured for nearly 40 years.
Kristy Sparrow, Getty Images

The Care Bears have been reintroduced several times, including in 2002, 2007, and 2013. American Greetings is still marketing the Care Bears under their Cloudco Entertainment brand. A new animated series, Care Bears: Unlock the Magic, began airing on Boomerang in 2019, while apparel and other licensing—like Care Bears Funko Pops! and Care Bears clothing for Mattel’s Barbie—is still going strong.

Why the enduring appeal? In 2007, Polter credited the secularized version of values that are often instilled in churches. The Care Bears were on a mission of sharing, loving, and caring—a greeting card message that never had to leave your side.