11 Secrets of Aldi Employees
By Jake Rossen
Since opening its very first store in Germany in 1961 and then coming to America in 1976, discount grocery chain Aldi has grown to over 1900 stores in 36 states. Using inventive cost-cutting measures—customers are responsible for returning their own carts and the store charges for bags unless you bring your own—the brand has become synonymous with quality at an affordable price.
Tasked with overseeing the long hours of daily operations are the company’s 25,000-plus store employees, who are typically part of a small team of 20 or fewer people per location. Aldi workers are expected to be proficient in everything from unloading pallets and stocking shelves to checking out customers at a speed that meets or exceeds standards—employees are even timed on how fast a customer pulls out their credit card.
To find out more about this challenging line of work, Mental Floss reached out to several current and former Aldi employees. Here’s what they had to say about memorizing barcode numbers, how many miles they walk during a typical shift, and why sitting down at the register is actually more efficient than standing.
1. Working at Aldi means walking. A lot.
At Aldi, employees aren’t given set roles when it comes to unloading, stocking, cleaning, or working the register. Everyone is expected to be able to do everything, which means a lot of physical effort. “Our job is considered physically demanding, because Aldi has very few employees running per shift, meaning there are more expectations placed on each of us,” Jonah, an Aldi employee in Pennsylvania, tells Mental Floss. “If you aren't ringing, you are expected to be cleaning, stocking, re-stocking, or organizing the shelves. There is no ‘down time.’”
That suits many employees just fine. “I don’t like to sit around and do nothing, and this job is the complete opposite,” Kyle, an Aldi employee in Virginia, tells Mental Floss. “I actually wear a Fitbit when I work, because I have been curious about how many steps I take. I average about 127,000 steps every [five-day] work week. I’d say an estimate is 25,400 steps a shift.”
2. Aldi employees sit down at the register for a very good reason.
Employees can sit on stools while ringing guests up at a register, but getting a little rest isn't the sole reason for the seat. “While [resting] is true, Aldi says that cashiers sit at the register because, according to their testing, it allows us to ring up items faster,” Jonah says.
3. Aldi employees are monitored for their ringing speed.
Part of the reason Aldi can get away with as few as three to five employees in a store at any one time is because customers can be processed quickly. Aldi typically sets performance standards for employees at the checkout, who might be expected to process as many as 1200 items per hour. “We are given reports at the end of each day for our ringing statistics,” Jonah says.
And that’s not the only performance metric used to evaluate workers. “Ringing is the only part where we get an actual report, but managers will tell us that we are expected to knock out two pallets per hour, or one pallet every half hour," Jonah says.
4. Aldi employees “train” customers to move quickly.
Part of an employee’s register performance review depends on how quickly they can get a customer away from the register and toward an area where they bag their own groceries. To do this, employees encourage customers to have their payment method ready and inserted into the card reader before their items are done being scanned. “Aldi is all about efficiency, and encouraging our customers to ‘pre-insert’ their card while we are ringing allows the payment process to be near instant, rather than having our customers wait for us to finish ringing and then pull out their card and insert it,” Jonah says.
5. Aldi employees need Tetris-type skills to load carts.
When an employee rings up a customer, items are loaded from the cart to the conveyor belt and then back into the cart. Because heavier items need to be placed first, employees need to be strategic when placing products. “[We put] light items like eggs, bread, chips, etc. at the top of the cart and everything else on the bottom,” Sara, an Aldi employee in Indiana, tells Mental Floss. “However, it really just depends on the order that customers put their items on the belt.” (They prefer you put heavy items like bottled water first.)
For maximum efficiency, Jonah prefers customers take products out of their display boxes and avoid trying to bag their groceries while cashiers are still ringing them out. “It slows us down and causes a longer wait for everyone,” Jonah says.
6. Aldi employees memorize barcode numbers.
Ringing speed is so crucial to Aldi’s success—and an employee’s job performance—that many workers memorize barcode numbers to keep the line moving. “Items like milk and water have codes that we memorize,” Sara says. “For example, someone could be buying six gallons of milk, and instead of having the customer put all of them on the belt for us to scan one by one, we tell them to leave them in their cart and we key in the codes, making the checkout process faster.”
7. Aldi employees may or may not give you a quarter if you forget one.
Because it would take time and money to collect shopping carts, Aldi has a system where customers insert a quarter to unlock a cart from the collection area. When they return it, they get the quarter back. But not all customers remember to bring a quarter, and first-time shoppers might not even know they need one. And if they ask an Aldi employee to borrow one, they may or may not get it.
“I try not to give them a quarter because the quarters we give come out of our own registers,” Kyle says. “So if we don't get them back, we end up losing money out of our own drawer. If it's a first-time shopper, I gladly give them a quarter and explain to them why we have this system in place, and pretty much every person is very understanding on why we do it.”
If you’re short a quarter, don’t try shoving anything else in the slot. “People will try to use foreign currency that are the same size as quarters,” Kyle says. “Doesn't hurt us; it's just annoying to deal with.”
8. Aldi has a store phone, but customers shouldn’t bother calling.
Aldi keeps the phone numbers for individual stores unlisted, preferring that employees deal with customers already in the store. Limits are placed on when the phone can be used. “We do technically have a store phone, but this phone is strictly used for receiving calls from the warehouse, global help desk, and to our security company we use,” Kyle says.
9. Aldi’s return policy is something employees can find a little too generous.
Aldi has a unique return policy for items purchased in their stores. Under their Twice as Nice Guarantee, customers can return a product and not only get a replacement item but a refund, as well. “Our Twice as Nice Guarantee is a very good system; I'd say one of the best in grocery,” Kyle says. “That doesn't mean it's perfect, though. I have seen people abuse this system. It's happened in my own store numerous times.”
Kyle declines to explain how it’s abused, though anecdotal reports are that perfectly good items are sometimes brought back to exchange for the benefit of a new item plus the refund. Serial returners are sometimes flagged and told to ease up. (The policy is currently suspended due to the coronavirus pandemic but is expected to return in the future.)
10. Aldi employees are required to wear steel-toed boots.
Check out the footwear of an Aldi employee and you’ll notice they have on steel-toed boots normally seen on construction sites or warehouse jobs. That’s because workers are expected to unload the massive inventory pallets that arrive regularly. “All associates are required to wear steel-toed boots because of the equipment we use on the job,” Kyle says. “We use pallet jacks and it is just a safety precaution.” (Aldi does reimburse workers for the boots.)
11. Aldi employees appreciate you taking the survey.
The customer surveys that appear on Aldi receipts might go ignored by many, but they serve a real purpose. Employees are expected to meet a store quota of completed surveys, and customers can actually influence the selection inside the store. “We encourage customers to fill them out if they want a certain item brought in since the surveys go straight to corporate,” Sara says.
Regardless of how they offer their input, customers can often get what they want. “One thing that may surprise people is that you have a very strong voice on what items we should carry in our stores,” Kyle says. “A prime example of this is the [L’Oven Fresh] Zero Net Carb Bread. It was an Aldi Finds [a limited-time item] and people wanted this item to be a normal item so badly, and the company listened.”