11 Behind-the-Scenes Secrets of Prop Masters

Francois Guillot/AFP/Getty Images
Francois Guillot/AFP/Getty Images

Whether it’s the proton packs in Ghostbusters, the sinister teacup in Get Out (2017), or one of the many unsung objects used on sets every day, prop masters are responsible for buying, making, and/or managing many of the items you see onstage or onscreen. Mental Floss spoke to several of these multi-talented (and multi-tasking) professionals from film, TV, and indie theater about what it's like to wrangle foam core, test fake drugs, and make sure the food always look fresh.

1. THEY’RE BASICALLY MACGYVER.

Prop professionals have to make or buy a wide variety of objects, often using restricted materials or a limited budget, so it’s no wonder that they have a reputation for being skilled jacks-of-all-trades. According to Joanna Tillman, a prop professional working primarily on TV shows (she was the on-set prop master for Orange Is the New Black), prop work is a great fit for the rare individual who’s “an expert at knots, firearms, cars, and making things out of tape.”

That’s particularly true on indie or low-budget productions, where a prop designer has to “look at something that’s supposed to be one thing and see something different,” Stephanie Cox-Williams, a prop and special effects/gore designer for indie theater and film, explains. Williams says she once created a race car for a theatrical production out of foam core, wires, hoses, and a Nintendo console.

On big union shoots, however, a prop master’s job can be much more specialized, which means they may not have to employ MacGyver-level skills (although they always help). Anna Butwell, an on-set and assistant prop master for film and TV productions like The Affair series, says her job is specifically focused on managing interactions between actors and props on set, or “putting props in people’s hands and really hoping that they don’t get lost, broken, or damaged.”

2. THEY ARE EXPERT SHOPPERS.

Props for rent at History for Hire prop house in North Hollywood.
Props for rent at the History for Hire prop house in North Hollywood.
Robyn Beck/AFP/Getty Images

The job of a prop master often has less to do with being a mad scientist than with being a savvy shopper, and a project may involve long hours of trolling Amazon rather than hours spent in an art studio. “People think it’s this interesting journey,” Tillman says, “but instead it’s like 18 hours on eBay.”

Smart and efficient prop shopping is a skill that’s acquired over time, and much of it depends on knowing where to look. A good prop master will have a sense of whether a prop should be rented from a prop house, bought at a big box store, or scrounged from a dollar store or Goodwill.

3. JUST ONE PROP IS NOT GOING TO CUT IT.

It’s not enough for a prop person to locate just one perfect prop—they also need multiple backups. According to Hannah Rothfield, a New York-based film and TV researcher, art director, and prop master on the forthcoming Alec Baldwin movie Blind, “You should have at least three extras of any prop, because accidents happen all the time.” Props take a beating on set and get broken; mechanical props can malfunction; and props sometimes go missing. On a tight shooting schedule, considerable headache and panic can be avoided by always having a backup prop waiting in the wings.

Cox-Williams says that durability is a big issue for stage props, especially in indie theater, where the luxury of backups might not be an option. Props have to last. She describes being tasked with finding pool cues to be used in an action scene and discovering “the most expensive would not last more than a couple of hits in a fight. Therefore, the cheapest most durable prop I ever made was dowel rods and model magic painted to look like pool cues.”

4. THEY ARE VERY ORGANIZED.

Slate film and notebook on a white background.
iStock

Even if a production has multiple backup props, it’s still crucial to keep a careful eye on them. Prop departments on large productions maintain a system of bins and labels to keep props organized and in their correct place. Great prop masters will also sometimes try to stay a step ahead of the production in terms of anticipating unvoiced needs. Rothfield says that after going through a script and highlighting all of the props mentioned, she makes a second list of props that are not mentioned by name but that might occur in a given setting. That way, if a director or actor requests something new, she isn’t caught completely off-guard.

Surprises do happen, though. Rothfield describes an instance when an actor requested a photo album for his character during rehearsals and she had 45 minutes to compile the photos, print them, and bind them if the production was going to stay on schedule.

5. THEY BECOME EXPERTS IN WEIRD AREAS.

Soup cans and other mid-century food and daily items at the History For Hire prop house in North Hollywood, California
Mid-century canned food and other items at the History For Hire prop house in North Hollywood
Robyn Beck/AFP/Getty Images

Since props can encompass such a wide range of potential objects and time periods, prop masters often find themselves deeply immersed in a highly specific area. “A props person ends up being an expert in whatever it is they’re doing,” Tillman says. For example, while working on Mr. Robot she became familiar with how computer servers function; Nurse Jackie taught her about automatic external defibrillators (AEDs) and emergency room procedures; and Orange Is the New Black was a chance to learn about what is and isn’t considered contraband in prison and what might be considered a potential weapon.

“You have to make sure you understand [the prop] because you’re going to have to explain it to the actor,” Tillman says, “and they’re going to have more questions about it than you ever thought possible.”

6. THEY ARE RESPONSIBLE FOR FURRY CREATURES, TOO.

Cats, dogs, and birds may not immediately come to mind when you think of props, but the prop department plays a key role in handling animal actors. Tillman explains that while union productions typically hire an animal wrangler, props is responsible for finding an animal vendor and acting as a liaison between the director, writer, and vendor.

The situation can be a bit messier on non-union productions. Tillman says that one of her first production jobs was acting as both a rabbit wrangler and a prop-maker charged with creating a fake rabbit. “I was living in a hotel in Albany with two rabbits … [and] hollowing out a rabbit’s foot [to make a prop],” she says. “The rabbits would be looking at me, and I was like ‘don’t judge me.’ It was such a weird summer.”

7. THEY MIGHT HAVE TO DO DOUBLE-DUTY AS A CHEF.

Food-focused productions with a big enough budget typically hire a food stylist to oversee on-camera eats, but in other instances, that task falls to the prop handler. Their job includes making sure that the food looks the way the director wants it to, and that there are many, many, many backups, so that the food always appears fresh on camera. One potential complication in this area: actor dietary restrictions. Rothfield describes a shoot where a vegan actor was to be depicted eating a steak, so she and her prop assistant (who fortunately happened to be an ex-sous chef) went to a vegan restaurant for a seitan steak, which they smothered in mushroom sauce.

8. THEY’RE ALSO RESPONSIBLE FOR CARS. AND FIREARMS. AND SOMETIMES BLOOD.

Members of a film crew standing near a car covered in water or soap under lights.
iStock

Stunt choreographers are called in when a scene involves a car chase or shootout, but the stunt department doesn’t usually provide the guns or cars. That’s the job of the props department—although the stunt department often adds safety structures to the items. According to Tillman, every prop person with a union card receives a weapons certification and training on safe handling of firearms, and must undergo an FBI background check to rent blank-firing weapons in NYC.

Depending on the shoot, prop masters may also be in charge of fake body parts, blood, and other fluids. And according to Tillman, props may also provide hospitality items like heaters, tents, and chairs. Once again, their versatile reputation is well-earned.

9. THEY TEST THE FAKE COCAINE THEMSELVES.

Prop master tips for creating fake cocaine and other faux drugs, like the ones used in The Wolf of Wall Street (2013), seem to be a source of ongoing fascination, no matter how many times they provide their secret recipe. (Cornstarch or Vitamin B powder for cocaine, oregano or hobby store moss for marijuana, freeze-dried regular mushrooms for magic mushrooms.) “There’s all these articles describing ‘this is what fake cocaine is,’” Tillman says. “Everyone knows what fake coke is. What they don’t know is that I test it to make sure it doesn’t hurt the actor to snort.”

10. MUCH OF THEIR WORK GOES UNNOTICED.

An employee at Bonhams auction house holds a 'Kryptonite' prop crystal from the film 'Superman III',

A Bonhams auction house employee holds a Kryptonite prop crystal from the film Superman III.

Oli Scarff/Getty Images

When it comes to prop versions of common objects, a lack of attention from audience members means that the prop master has done their job correctly. Butwell says that her work generally should not be noticed “unless it’s an amazing prop, or you screwed up.”

“Props are essentially an iceberg,” she explains, “you see 10% sticking out of the water, but the 90% of the mass under the surface makes up the bulk of the material. If you see an actor drinking a beer on screen, there are probably five/six identical bottles standing by just in case. Most likely, all of these bottles had to have their real labels scraped off and fake ones put on. Someone else had to generate the graphics ... It has to be reset every take. And this is just for someone to drink a beer on screen.”

11. THEIR JOB IS NOT JUST ABOUT STUFF.

Union rules specify that a prop is any object touched by an actor, which means prop people have to think about the human side of the equation as well as how things look. They have to watch out for the safety and comfort of the actor at all times, whether that means testing cocaine or teaching actors how to use an AED. “A lot of the time you’re handing an actor something they could hurt themselves with, so you have to communicate,” Tillman says. This goes for common household items, like spray bottles of Lysol, as well as more dangerous props.

“The objects that we use in our everyday life, as soon as you put it on camera and give it to an actor it becomes the most foreign thing in the whole world. Normally people think ‘I won’t spray myself in the face,’ but the actor is doing a lot of work on their character.”

And, of course, props have little meaning outside of their relationship to an actor. “I love when you get on set and you lay out your props and the actor suddenly gets into character with it,” Rothfield says. “That’s when the prop can become a star of the film.”

15 Secrets of Sesame Street Puppeteers

Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
HBO

For 50 years and more than 4500 episodes, Sesame Street has been imparting valuable moral, ethical, and social lessons to young audiences using a sprawling cast of puppets. The Sesame characters—Big Bird, Elmo, Oscar the Grouch, Cookie Monster, Bert and Ernie, the Count, and others—have become instantly recognizable to generations of viewers. But behind every memorable character is a human performer, one tasked with juggling the technical demands of puppet operation without losing the humor and heart that makes their furry counterpart so memorable.

To get a better sense of what goes into this unique skill set, Mental Floss spoke with three veteran Sesame Street performers during the show’s semicentennial celebration. Here’s what they had to say about crossed puppet eyes, grooming habits, and enjoying a long career finessing felt.

1. Sesame Street puppeteers usually get started lending a (right) hand.

Though there’s no definitive set of directions for puppeteers to get to Sesame Street, a number of performers selected to work on the show begin as apprentices with one specific task: operating the right hand of characters alongside the veteran cast members. “A lot of performers will almost only do right hands for a very long time,” Ryan Dillon, the puppeteer behind Elmo, tells Mental Floss. “Some characters, like Cookie Monster, require two performers with two practical hands.”

Dillon started working on Sesame Street in 2005 at the age of 17. He performed as a right hand and as supporting characters for years before scoring the Elmo role in 2013. Throughout that training, he accompanied the main puppeteer, who uses their dominant (usually right) hand to control the mouth and the other to control the left hand. The newcomer will manipulate the right, a duty informally known as right handing. “It’s a great training ground,” Dillon says. “You’re working directly next to a performer with years of experience. You become one character together.”

2. Sesame Street puppeteers have tricks for making their characters emote.

Abby Cadabby, Elmo, and Big Bird (L-R) appear in a scene from 'Sesame Street'
(L-R) Abby Cadabby, Elmo, and Big Bird delve into fine art.
HBO

Peter Linz, who portrays Ernie (among other characters) on the series, tells Mental Floss that getting a puppet to exhibit a personality takes some finessing. “You have to show the entire range of human emotion through something that doesn’t have an expression,” he says. Linz, who also teaches classes on puppeteering, says that there are some techniques to get puppets to show off their mood, however. “You can make them look sad by having them look down. You can get them to smile by opening their mouth. If they’re angry, maybe you close their mouth and then shake their arms ever so slightly. There are degrees of subtlety in all of that.”

Linz says the audience does part of that work themselves, projecting their own feelings onto a puppet. The ultimate proof might be in the example of Miss Piggy. While not a Sesame Street cast member, Linz says it’s telling that people often seem to believe the vivacious and flirtatious porcine character bats her eyes. “She can’t,” he says. The puppet doesn’t have that ability.

3. Not all Sesame Street puppets can perform the same tasks.

Sesame Street utilizes three major varieties of character. There’s the full-body puppet, like Big Bird and Snuffleupagus; “bag” puppets with two articulated hands, like Cookie Monster; and hand-and-rod puppets that have arms controlled by thin rods. “Elmo is a hand-and-rod puppet,” Dillon says. “[The difference means] some puppets can do things others can’t. Cookie Monster can pick things up. Elmo can, but it takes longer. You need to stop [filming] and attach something to his hands with tape or a pin.”

4. Sesame Street puppeteers rely on a key design element to connect to their audience.

Grover, Oscar the Grouch, and Elmo from 'Sesame Street' are pictured
Grover, Oscar the Grouch, and Elmo.
Zack Hyman/HBO

It can be difficult to communicate that a puppet is able to focus a pair of fixed eyes on something, whether it’s another character, an object, or the audience. But Linz says that the Sesame Street crew and the rest of the Muppets were designed by Henson with that in mind. “The eyes are just two black dots against a white background,” he says. “But all the characters are ever so slightly cross-eyed. There’s a triangle between the eyes and nose and a point where it looks like they’re looking right into the camera.” It’s a sensitive illusion. Turning the puppet even slightly, he says, and they will wind up looking at something else.

5. Sesame Street puppeteers can spend their entire day crouched on the floor.

Being a Sesame Street puppeteer requires more than just having performing chops. On set, characters that may be at waist level with their human co-stars are operated by performers crouched below frame, often on wheeled boards called rollies. “The first day or two, your back and everything else is sore,” Dillon says. “It engages your whole body. Your arm is up in the air performing.” Some actors, Dillon says, have developed knee issues as a result of a career bent over. Fortunately, not every scene requires contortions. Some sets are built raised so performers can stand up straight. Other times, they’ll have to situate themselves horizontally. Scenes set on a stoop usually mean the performer is lying down behind the steps.

6. Sesame Street puppeteers have input into character design.

Elmo, Abby Cadabby, and Rosita (L-R) pose with fans of 'Sesame Street'
(L-R) Elmo, Abby Cadabby, and Rosita pose with fans.
Zack Hyman/HBO

Lurking in the offices of Sesame Workshop is a puppet factory that, according to Dillon, houses a number of "Anything Muppets"—blank designs that may one day be used as the template for a brand-new character. In 1991, performer Carmen Osbahr got an opportunity to get in on the ground floor of conceptualizing a character when she helped originate Rosita (top right), the first regular bilingual Muppet on the series. “They had a meeting and asked what I had in mind,” Osbahr tells Mental Floss. “I was able to tell them I wanted a monster and I wanted live hands because I wanted to be able to play a musical instrument. I wanted her to be active and colorful. I didn’t want a petite, tiny little monster.” Both Osahr and Rosita have been a presence on the show ever since.

7. Sesame Street puppeteers have material for a blooper reel, but you’ll probably never see it.

Puppet manipulation takes concentration and effort. Occasionally, the cast of Sesame Street can find themselves flubbing a take. According to Osbahr, that’s often due to trying to coordinate left and right hands. “The main thing is props,” she says. “Grabbing stuff is easy, but if you want to pour something into a cup or write a letter, that’s hard. You think you’ll have a glass but just miss it.” Performers can also fall off their rollies, sending their counterparts tumbling out of the frame.

8. Each Sesame Street character has a dedicated puppeteer—with a couple of exceptions.

Actress Amanda Seyfried (L) appears on 'Sesame Street' with Abby Cadabby
Actress Amanda Seyfried with Abby Cadabby.
Richard Termine/HBO

When it comes to Sesame Street characters, there is one sacrosanct rule—aside from right handing, no puppet will have more than one puppeteer. “We feel strongly each Muppet has a dedicated performer,” Dillon says. “If there were two or three Elmos, you would see a copy of a copy.” However, illnesses or personal appearances can make that rule difficult to follow every time. If Dillon can’t make a shoot, a performer will step in to operate the puppet, with Dillon going in to provide the voice later.

The cast can also cover for one another if a scene requires two characters who are normally operated by the same actor. Both Bert and Grover, for example, are played by actor Eric Jacobson. If the two share screen time, Dillon might step in to perform one of them, with Jacobson recording his lines later.

9. Sesame Street puppeteers have a specific way of handling their puppets to keep them clean.

Day after day of manipulating puppets can lead to issues with cleanliness. Performer sweat can dampen the foam insides, while body oils and other contaminants can affect their fur coats. To avoid being dirtied, Linz says performers and production members try to pick up the puppets by the scruff of their necks. “We don’t want to put our oily hands on their faces,” Linz says. Puppets are also usually delivered to and from the set by a team of “Muppet wranglers,” and stored in the workshop where they’re built and maintained. To dry out a puppet, they’re sometimes placed on a wooden stand. A hair dryer set on low might also be used to dry a sweaty interior.

10. Sesame Street puppeteers work very, very closely together.

The characters from 'Sesame Street' are pictured
The puppet cast of Sesame Street.
HBO

Owing to the frequent proximity of puppets in frame, Sesame Street puppeteers are usually working near or virtually over other performers. “We try to be very aware and conscious of the people around us,” Dillon says. “Mistakes happen. Elmo has big feet, and Abby Cadabby has big feet, so you’ll often hit the other person with a foot. It doesn’t hurt.”

11. Guest stars will talk directly to Sesame Street characters—not just the puppeteers.

Sesame Street has played host to many guest stars over the decades, from actors to First Lady Michelle Obama. According to Osbahr, their human guests will often address the character even off-camera. “Most everybody who visits us talks to the character like they’re alive,” she says. “The moment we bring a character down [to rest], we have a conversation, but it’s great to have a relationship with a character and a celebrity. They’ll talk to Elmo, Rosita, Cookie Monster, and we’re talking to them right back.”

12. Sesame Street puppeteers can take years to get fully comfortable with a character.

Actress Blake Lively (L) poses with Cookie Monster on the set of 'Sesame Street'
Actress Blake Lively (L) poses with Cookie Monster.
Zack Hyman/HBO

For many performers, it can take years before they feel like they’re fully inhabiting their character. “You can be so focused on doing something right, you forget to have fun with the character,” Osbahr says. “By the fourth season, that’s when I started letting go, taking risks, having fun. You stop having to think about it.”

Fortunately, it’s not uncommon for performers on Sesame Street to spend decades on the show, which means there's plenty of time to adjust. Carol Spinney, who portrayed Big Bird and Oscar the Grouch, retired in 2018 after 49 years as a cast member. Osbahr says the familial atmosphere encourages longevity. “I’ve been with this group of people for 30 years,” she says. “We’ve shared a lot of incredible memories together.”

13. Sesame Street puppeteers can sometimes mourn a puppet who is declared “toast.”

Made of foam and other delicate materials, Sesame Street puppets have a shelf life. Depending on use, wear, and handling, they might last a few years before needing to be replaced. Linz says two new Ernies have recently been made after one began sloughing off foam inside, a symptom the production calls “toast” because the foam resembles toast crumbs.

Even with replacements, the legacy of characters can still live on. Linz uses an Ernie with the same mouth plate that was used by Jim Henson as far back as 1982.

14. Sesame Street puppeteers have to work backward.

Actor Anthony Mackie appears on 'Sesame Street' with Cookie Monster
Actor Anthony Mackie with Cookie Monster.
Jesse Grant/HBO

The most surprising aspect of working as a Sesame Street puppeteer? According to Linz, it’s the fact that performers often have to essentially work backwards. Because they’re crouched below the camera frame, puppeteers need to watch a monitor placed low to the ground to see what the camera sees. “When you move your arm to the right, the arm on the monitor moves to the left,” he says. “You’re seeing the image the audience sees.”

15. Yes, Sesame Street puppets are technically Muppets.

Sometimes there's confusion over whether the puppets that appear on Sesame Street actually constitute Muppets, or whether that term is reserved for non-Sesame projects like The Muppet Show or other endeavors featuring Kermit, Miss Piggy, and the others. According to Dillon, any Henson-birthed or -inspired puppet is a Muppet. “It’s become a catch-all term for puppets,” he says. “It’s a brand name, like Kleenex. Jim Henson came up with the name. A Muppet is used for characters that he came up with."

10 Secrets of Victoria’s Secret Employees

A Victoria's Secret retail store in an airport mall
A Victoria's Secret retail store in an airport mall
studioportosabbia/iStock via Getty Images

Victoria’s Secret was born out of an awkward shopping experience. Roy Raymond didn’t feel comfortable browsing for underwear for his wife at a department store, and he wanted to create a more upscale lingerie destination that was welcoming to both men and women. The first Victoria’s Secret location opened in Palo Alto, California, in 1977.

In the 40-plus years since, Victoria’s Secret has changed the fashion industry, launched the careers of supermodels, and made shopping for bras slightly less awkward for the people who don’t wear them. Behind the company’s success are the sales associates responsible for keeping panties neatly folded and finding customers bras that fit correctly. Employees may confess they don't really know what Victoria’s secret is, but they can tell you how to get them to let you shop in peace, where to go if they don’t have your size, and more insider information. We spoke with a couple of former employees to discover their most revealing insights.

1. Victoria’s Secret employees are trained to fit all body types.

The clientele of Victoria’s Secret is diverse, and employees are trained to help every person who comes into the store find a bra that fits them. According to Andrea, who worked at Victoria's Secret from 2015 to 2019, bra fitting specialists undergo about six weeks of training to prepare for almost every possible scenario.

“Whether you’re somebody who’s had a mastectomy, or somebody who’s transitioning, or somebody who’s getting a bra for the first time, that’s what we’re there for and that’s why we do our jobs,” she tells Mental Floss. “Let’s say you have somebody who had a mastectomy. You always measure for the breast that is there. That even goes for people who have uneven breasts. So if one breast is a B-cup and the other is a C-cup, we always measure to the C-cup. Also, if you’ve just had your breasts done, like a breast lift or implants, we would measure differently for that too because the bras are going to sit differently on your chest [compared to typical fitting]."

2. Victoria’s Secret employees are allowed to suggest other stores.

There are some scenarios where the only option employees have is to admit they can’t help a customer. Victoria’s Secret only carries sizes 30A to 40DDD, and if someone comes in looking for a bigger size than what’s available, associates are allowed to send them elsewhere. Andrea says she would recommend Torrid or Soma to people in need of larger bras. “We did give other bra places business because we feel like everyone should feel good in their bra, even if it doesn’t come from us," she says.

3. At least in the past, being conventionally attractive helped you get hired at Victoria’s Secret.

The Victoria’s Secret image is synonymous with ultra-thin supermodels strutting down a runway in lingerie and high heels. The company has struggled with sales in recent years, and some industry experts blame that in part on the brand’s limited view of what's considered “sexy." Victoria’s Secret is trying to combat this by experimenting with marketing featuring more diverse body types, but when Rita (not her real name) worked there roughly a decade ago, the old beauty standards were still enforced. The former sales associate tells Mental Floss, “They would hire someone pretty over someone smart or capable. It was definitely part of the ‘fantasy.’”

4. If you're shopping for your partner, Victoria's Secret employees might recommend something other than lingerie.

When people come into Victoria’s Secret looking for a gift for their romantic partner, they rarely have all the information they need. “For boyfriends, they usually never know their girlfriend’s size. Like, ever,” Andrea says.

Even a professional bra fitting specialist can’t guess someone’s exact size based on sight alone. That’s why employees might recommend skipping the intimates altogether and considering alternative gifts if you’re shopping for someone else at Victoria’s Secret. “For dudes shopping for their ladies, unless you know for a fact what their size is, do not buy them lingerie,” Rita says. She suggests gift cards, lotions, and body sprays as safer options. And if you’re absolutely set on getting your significant other something they can wear, Andrea recommends panties and bralettes, which tend to be more forgiving in the size department than underwire garments.

5. The people who work at Victoria’s Secret see more than they want to.

Employees at the chain want their customers to feel comfortable, but in some cases, guests can get too comfortable. Rita recalls a woman who shared a little too much when shopping for intimate wear. “She'd just reconnected with her high school sweetheart—she was probably in her forties/fifties—and she made a point to mention her recent boob job. Then all of a sudden she basically flashes me in the front of the store. ... It was definitely not a normal customer interaction.”

Some stories of unusual customer behavior are not for the squeamish. Andrea recounts one such example: “I had a woman come up to me and say, ‘Do you have a cup?’ And I was like ‘No ma’am, I’m sorry, I don’t have a cup. What do you need it for?’" The woman replied that she really needed to urinate. "And I was like, ‘Ma’am!’”

On a different occasion, a customer of Andrea's found a creative use for one of the pink bows used to decorate the bras. “She takes it and she flossed her teeth with it in front of me. I was like ‘No!’ It’s so gross.”

6. Victoria’s Secret employees get sweet perks.

If they’re willing to deal with the occasional gross encounter, Victoria’s Secret employees can take advantage of benefits many retail workers don’t get. One of them is paid time off. “Even though I was only a part-time associate, because I worked so many hours, they did give me paid time off,” Andrea says. “Most places I’ve worked for, you only get paid time off if you’ve been there for a year or are a full-time associate, so being a part-time associate and being able to have paid time off without being there for a year is really rare and something that we really appreciated as associates.”

The pay is also competitive compared to similar businesses. According to Andrea, “Victoria’s Secret has a yearly raise, and I went from making $11.50 to $22.14 when I left [after four years].”

7. The holidays at Victoria’s Secret are as crazy as you’d expect.

Victoria’s Secret has been known to ring in the holiday season with deals designed to lure customers into stores. For shoppers, this means cheap bras, but for associates, it means congestion, disorganized displays, and the rare scuffle. “Holiday time is crazy,” Andrea says. “I’ve literally seen grandmas punch each other in the face.”

8. There’s a trick to getting Victoria’s Secret employees to leave you alone.

To shy shoppers, or those just craving a bit of peace, there are no worse words in the English language than “What brings you in today?” If the thought of getting this question from a Victoria’s Secret employee fills you with dread, know that it isn’t their goal to harass you. “It’s not that we want to bother you, that’s what we’re supposed to do,” Andrea says. “And most likely we don’t want to come up to you as much as you don’t want us to come up.”

But if you ever do get over-eager sales associates, Andrea has an insider’s tip for getting them off your back. “A good trick if you don’t want help is to remember the name of the person who you’re introduced to. So if the first person is like ‘Hi, my name is Stephanie,’ and then two or three more people come and say ‘Do you need more help?’ just say ‘Stephanie’s helping me, thank you,’ and they will leave you alone.”

9. Victoria’s Secret smells like body spray for a reason.

If you’d rather shop for lingerie without walking through a cloud of perfume, too bad: Spritzing the store with the brand’s latest scent is part of the job for sales associates. Rita says, “If we were working the front rooms, we had to wear ‘beauty belts’ with the latest body spray in them to spray around the room (cue the headache) and carry around the newest bra." And in case the constant spraying wasn’t aggressive enough already, Rita was also instructed to pitch it to customers—along with apparel and the Victoria’s Secret credit card. “We basically had to accost anyone who walked in with ‘Have you seen the new bra? Have you smelled the new perfume? Do you have the angel card? Why not? Don't you want exclusive offers? Blah blah blah blah,’ and it scared a lot of people off.”

10. Victoria’s Secrets ends up with items it can’t sell.

Victoria’s Secret has a generous policy when it comes to returns: Stores offer a full refund for items brought back within 90 days of purchase as long as you have a receipt (without a receipt, the policy may vary). According to Rita, some customers take advantage of this policy by bringing back garments that are clearly not fit to be resold. “People will try to return anything, claiming they just bought it last week and it ‘just didn't work out’ when it's clearly not a bra we even carry anymore and it's super worn and gross.”

Some customers ruin clothing without buying it first. “The worst part was having to damage out [retail slang for swapping out an irreparable item] underwear that girls had tried on without leaving their own underwear on," Rita says. "Happened all the time. It was absolutely disgusting.”

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