9 Secrets of Thrift Store Employees

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Whether you're a hardcore shopper who combs the racks of the Salvation Army regularly or rely on secondhand shops as a place to donate your old stuff, you may have wondered what it's like to work behind the scenes. Wonder no more: Mental Floss talked to several workers at thrift stores around the country about what happens to rejected donations, the coolest (and weirdest) items they've seen, and the best way to score an even better deal.

1. THEY DON'T KEEP EVERYTHING YOU DONATE.

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Thrift stores don't always keep all your donations, either because they don't have room or because items aren't in good enough condition for resale. But rest assured they try to responsibly redistribute or recycle what they can't use. Stacie Morrell, manager of Homeward Bound Pets Thrift Store in McMinnville, Oregon, tells Mental Floss that her non-profit has several destinations for unused donations. They take the best clothing to a local consignment store, generating another revenue stream; they give their "pulls" (items pulled off the racks that didn't sell) to the larger St. Vincent de Paul thrift store across town; and they send donations that aren't fit for resale to homeless shelters or a recycling facility.

Goodwill, where Morrell has also worked, has a different system. The stores send pulls and poor-quality items to Goodwill Outlets, where the stuff is set out in giant bins for customers to buy by the pound. That can mean gems for patient thrifters—the stores occasionally send donations to the outlets "raw," meaning they haven't even had time to open the boxes before sending them off. "It's like a treasure hunt," Morrell says.

For really unsalable merchandise, Goodwill sometimes finds overseas buyers, and they recycle what they can. If they can't recycle it, it goes in the trash. "They have huge garbage bills every month, into the millions," Morrell says.

2. THERE'S A MEANING BEHIND THOSE DIFFERENTLY COLORED TAGS.

Justin Sullivan, Getty Images

If you shop at Goodwill, you'll recognize the colored plastic price tags on all the clothing. It's all part of a system for rotating inventory and keeping the merchandise fresh. Most Goodwill stores use five different colors and rotate them weekly in a regular pattern: A new batch of clothing going onto the sales floor might get a blue tag, for example, and next week's merchandise might get yellow. Every week on a Sunday, Goodwill puts the oldest color on sale for 50 percent off to help get it off the floor. If you can figure out your local store's color pattern, you can predict when an item that catches your eye will go on sale. Tip: Try (nicely) asking an employee.

Other thrift stores use different systems, but they usually have some way of tracking the date on their wares. At Homeward Bound, the month the merchandise arrived is written on the tag. "We have a sign up front that says, 'Items this month and before are 50 percent off,'" Morrell explains.

3. YOU MAY HAVE A BETTER SHOPPING EXPERIENCE AT A SMALL, NON-PROFIT STORE.

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Small businesses can mean a more friendly experience for the customer. "Most of the small thrift stores will be staffed by volunteers, so they want to be there," Morrell says. A volunteer at Housing Works Bookstore Cafe, a secondhand shop in New York City, explained to us: "They're not in business to make money. They're a charity. … The people that work there understand that, that they're there to be helpful to each other and to the community."

Another benefit: Unlike chain stores, small stores may let you bargain. "If a person came up to me [with a pair of $15 pants] and said, 'I love these pants. I've only got 12 bucks on me,'" Morrell says, "I'd be like, 'Sure,' because that's 12 bucks I'd have in my hand rather than the 15 I didn't."

4. THEY MAKE A LOT OF MONEY SELLING ONLINE.

Mark Makela, Getty Images

Believe it or not, your favorite thrift store probably has a thriving e-commerce business. When donations come in, employees separate out collectibles, books, and other higher-end items to sell online. That means it's worth checking out your favorite store's web presence occasionally. Goodwill, The Salvation Army, and Housing Works all have their own online stores, and sell books on Amazon, too. In fact, Housing Works Bookstore Cafe makes the majority of their money selling online, our source says. Mom-and-pop shops, on the other hand, might opt for eBay stores.

"For non-profit stores, e-commerce has become an essential part of selling," Morrell says. "I know a number of small business owners that, if they weren't online, they wouldn't be making the rent."

5. SOMETIMES THEY FIND REALLY EXPENSIVE ITEMS.

It doesn't happen often, but thrift stores sometimes come across a rare item and make a ton of money. Morrell set up the e-commerce department for Goodwill of the Columbia Willamette, where in 2006 she sold a 1923 watercolor by American impressionist Frank Weston Benson, whose work is also owned by the Smithsonian American Art Museum. The price: $165,002. Morrell was sorting through donations one day when she came across the painting and instinctively knew it was worth something. "It was in its original frame, but the frame was beat up. It had been obviously in somebody's basement and the matting had gotten wet." The work was signed but she couldn't make out the name, so she listed it for auction on shopgoodwill.com starting at $10. The store was contacted by a relative of the late artist; apparently, the family didn't know this particular piece existed. After the watercolor was authenticated, the bidding soared until it reached the hefty sum.

6. THEY GET A TON OF FORMAL DINNERWARE.

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A much-talked-about 2017 New York Times article documented the unfortunate truth that millennials just don't want their aging parents' stuff, especially not their china, silver, and crystal. And that means that huge amounts of it go to the thrift shop. "Those are wonderful, beautiful things and they look great sitting on a shelf, but that's exactly where they stay. It's hard to sell them," Morrell says.

7. THEY'VE DEALT WITH A LOT OF BAD CUSTOMERS ...

In an article for Cracked, a former employee of a major thrift store chain writes that rich customers are often some of the worst. "The thrift store I worked at was in a really wealthy neighborhood, so obviously we got a solid handful of rich, bored housewives who'd come in out of idle curiosity for how the other half lives," she writes. "The wealthy customers would talk to me as if being around donated clothes meant that I was also some kind of discount, donated human. One such woman sneered when I told her an Abercrombie shirt was $2.99, because she expected it to be free, apparently. After I finished ringing her up, she stood by the register and pointed out every dismal aspect of our store like a judgmental stepmother."

The anonymous Housing Works source says, "I think the most horrible customer was the one when the cashier told her that we don't take Discover. She put her Discover card in the machine and said, 'Well, I'm going to try my Discover anyway,' and it caused the whole computer system to crash."

8. ... AND SEEN A LOT OF GROSS STUFF.

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Morrell has seen a lot of bodily fluids in her time in the industry. "I was working at Goodwill and I saw a mom grab her kid and hustle out the door. I thought, well maybe he's sick or something or she got an emergency call. I'm walking the floor and I go past the toy aisle, and the kid had pooped and spread it all over the floor."

A former Goodwill employee who did a Reddit AMA once found a rat at the bottom of a bag of clothing. "It made the entire back room smell, and we had to get rid of all the clothes."

9. THE OCCASIONAL BAD EMPLOYEE WILL TRY TO GAME THE PRICING SYSTEM.

"People think that we glean the good stuff off the top, but that is absolutely not true," Morrell says. However, while she emphasizes that the majority of employees are honest, she has seen a couple workers who see a treasure, furtively price it for less than they should, and buy it for themselves or to flip online. Usually, there are rules in place to prevent that: The manager prices everything when it comes in, and if an employee wants to buy something, someone else has to ring them up.

"Most people are fine with this, and if they aren't, that's a good sign that they shouldn't be there," Morrell says. "Our first job as employees and volunteers is to make sure the organization gets the most they can out of every donation."

10 Rad Gifts for Hikers

Greg Rosenke/Unsplash
Greg Rosenke/Unsplash

The popularity of bird-watching, camping, and hiking has skyrocketed this year. Whether your gift recipients are weekend warriors or seasoned dirtbags, they'll appreciate these tools and gear for getting most out of their hiking experience.

1. Stanley Nesting Two-Cup Cookset; $14

Amazon

Stanley’s compact and lightweight cookset includes a 20-ounce stainless steel pot with a locking handle, a vented lid, and two insulated 10-ounce tumblers. It’s the perfect size for brewing hot coffee, rehydrating soup, or boiling water while out on the trail with a buddy. And as some hardcore backpackers note in their Amazon reviews, your favorite hiker can take the tumblers out and stuff the pot with a camp stove, matches, and other necessities to make good use of space in their pack.

Buy it: Amazon

2. Osprey Sirrus and Stratos 24-Liter Hiking Packs; $140

Amazon

Osprey’s packs are designed with trail-tested details to maximize comfort and ease of use. The Sirrus pack (pictured) is sized for women, while the Stratos fits men’s proportions. Both include an internal sleeve for a hydration reservoir, exterior mesh and hipbelt pockets, an attachment for carrying trekking poles, and a built-in rain cover.

Buy them: Amazon, Amazon

3. Yeti Rambler 18-Ounce Bottle; $48

Amazon

Nothing beats ice-cold water after a summer hike or a sip of hot tea during a winter walk. The Yeti Rambler can serve up both: Beverages can stay hot or cold for hours thanks to its insulated construction, and its steel body (in a variety of colors) is basically indestructible. It will add weight to your hiker's pack, though—for a lighter-weight, non-insulated option, the tried-and-true Camelbak Chute water bottle is incredibly sturdy and leakproof.

Buy it: Amazon

4. Mappinners Greatest 100 Hikes of the National Parks Scratch-Off Poster; $30

Amazon

The perfect gift for park baggers in your life (or yourself), this 16-inch-by-20-inch poster features epic hikes like Angel’s Landing in Zion National Park and Half Dome in Yosemite National Park. Once the hike is complete, you can scratch off the gold foil to reveal an illustration of the park.

Buy it: Amazon

5. National Geographic Adventure Edition Road Atlas; $19

Amazon

Hikers can use this brand-new, updated road atlas to plan their next adventure. In addition to comprehensive maps of all 50 states, Puerto Rico, Canada, and Mexico, they'll get National Geographic’s top 100 outdoor destinations, useful details about the most popular national parks, and points on the maps noting off-the-beaten-path places to explore.  

Buy it: Amazon

6. Adventure Medical Kits Hiker First-Aid Kit; $25

Amazon

This handy 67-piece kit is stuffed with all the things you hope your hiker will never need in the wilderness. Not only does it contain supplies for pain, cuts and scrapes, burns, and blisters (every hiker’s nemesis!), the items are organized clearly in the bag to make it easy to find tweezers or an alcohol wipe in an emergency.

Buy it: Amazon

7. Hiker Hunger Ultralight Trekking Poles; $70

Amazon

Trekking poles will help increase your hiker's balance and stability and reduce strain on their lower body by distributing it to their arms and shoulders. This pair is made of carbon fiber, a super-strong and lightweight material. From the sweat-absorbing cork handles to the selection of pole tips for different terrain, these poles answer every need on the trail. 

Buy it: Amazon

8. Leatherman Signal Camping Multitool; $120

Amazon

What can’t this multitool do? This gadget contains 19 hiking-friendly tools in a 4.5-inch package, including pliers, screwdrivers, bottle opener, saw, knife, hammer, wire cutter, and even an emergency whistle.

Buy it: Amazon

9. RAVPower Power Bank; $24

Amazon

Don’t let your hiker get caught off the grid with a dead phone. They can charge RAVPower’s compact power bank before they head out on the trail, and then use it to quickly juice up a phone or tablet when the batteries get low. Its 3-inch-by-5-inch profile won’t take up much room in a pack or purse.

Buy it: Amazon

10. Pack of Four Indestructible Field Books; $14

Amazon

Neither rain, nor snow, nor hail will be a match for these waterproof, tearproof 3.5-inch-by-5.5-inch notebooks. Your hiker can stick one in their pocket along with a regular pen or pencil to record details of their hike or brainstorm their next viral Tweet.

Buy it: Amazon

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12 Secrets of Spirit Halloween Employees

Spirit Halloween stores are a sign Halloween has arrived.
Spirit Halloween stores are a sign Halloween has arrived.
Mike Mozart, Flickr // CC BY 2.0

When Joe Marver founded Spirit Halloween in 1983, he probably didn’t have any idea his seasonal Halloween store would eventually grow to over 1300 locations in the United States and Canada. But now, seeing a Spirit pop-up materialize in a vacant building has become as much of a Halloween tradition as pumpkin carving.

In order to assist shoppers with Halloween costumes, decorations, and animatronic creatures, Spirit employs a small army of seasonal workers. To get a better feel for what goes into this spooky vocation, Mental Floss reached out to several current Spirit Halloween team members. Here’s what they had to say about everything from customers making a mess to the hazards of trying on a mask during this pandemic-heavy Halloween.

1. Most Spirit Halloween employees really, really love Halloween.

Why take on a seasonal job with no potential for year-round work? If you love Halloween and the macabre, it’s a dream job. “I've never once worked with an employee that didn't love Halloween,” Kota, a five-year veteran of Spirit Halloween in Kentucky, tells Mental Floss. “It's something that all employees have in common from my experience … It's a perfect place to meet people with the same interests.”

2. Spirit Halloween employees are supposed to open costume packages for customers.

Spirit Halloween employees are happy to help with your costume selection.Courtesy of Spirit Halloween

If a Spirit Halloween employee is eyeing you with a little bit of consternation, it might be because you ripped open a costume package. Owing to issues of loss prevention and hygiene—even before COVID-19 struck—Spirit’s policy is to let employees open items and then package them back up. But not every customer is willing to wait.

“Our employees are supposed to deal with opening and closing each and every package,” Kota says. “This way we don't have to worry about things coming out or going into the packages that aren't supposed to. Although we try hard to make it as easy and friendly as possible, some customers would rather do it themselves wherever they may be standing in the store.”

3. Spirit Halloween employees can’t keep astronaut helmets in stock.

Every season brings a different phenomenon to Halloween shopping. In 2018, it was the popular video game Fortnite. This year, it’s an astronaut helmet. Not the suit, just the helmet. The trend is due to the popularity of a smartphone game titled Among Us, which puts the player in the role of a space explorer.

“Despite what you might think, the suits themselves seem significantly less popular than the helmets themselves for reasons beyond my comprehension,” Derek, a Spirit Halloween employee in New Jersey for the past three years, tells Mental Floss. “It's still just a bit too early to say, but if the helmets keep shipping out at the rate they are, in-store stock will probably remain at a near-constant zero. If I'm recalling it right, all of the stores in my area currently have one helmet if any, and no more than five are being shipped to each store.”

4. Spirit Halloween employees can’t believe customers are still trying on masks.

It's probably not a good idea to try on Halloween masks this year.Mike Mozart, Flickr // CC BY 2.0

Despite newfound concerns over touching surfaces or being exposed to infectious particles, customers are still willing to try on masks in the store, even though someone else may have already been wearing it. “Ultimately the pandemic hasn't affected my store, aside from everyone needing to wear face masks while they're inside,” Jayme, a Spirit Halloween employee in Florida who’s worked there for four years, tells Mental Floss. “But people still ask to try things on and … they do still put masks on despite orange signs everywhere saying not to.”

Derek agrees. “If you've bought a mask from Spirit in any of the past seasons, there's a very high chance you're one of at least five people who’s worn that mask, and that's a conservative estimate for some of the masks. Despite the rule, I think I've seen that many people trying on [fictional creepypasta internet character] Jeff the Killer masks just in this past week.”

5. Spirit Halloween employees have seen some spooky things.

While a store full of scary costumes and props is a Halloween lover’s dream, some Spirit Halloween employees say it can also be the site of some spooky events. “An associate and I have both seen things swaying on the shelves as if someone walked by it, though nobody else is in the store,” Jayme says. “We've seen a few shadow movements as if people were hiding behind [a] corner. The funniest one [was] at closing time. One of my associates yelled ‘whoo’ and we heard a guy's voice say something in response. It totally freaked him out. It was one of our sound-activated hanging [animatronics].”

But not all employees get creeped out. “As much as I want to say that I've experienced anything creepy or paranormal, the store's about as creepy as a former Circuit City can be,” Derek says. Still, he's seen some strange things. “The lights used to turn off at the exact same time every day for about a month, there's always been the occasional inexplicable bang or creak, and some of the aisles do get messy a bit too quickly. One time, I was working at the fitting room. I sent a kid back with a previously unopened, dry Morphsuit costume [a full-body spandex outfit] and it came back warm and moist.”

Wet costumes aside, Derek won’t declare any paranormal activity just yet. “If I see a kid go flying across the store, I'll let you know.”

6. Spirit Halloween employees wish customers would stop making a huge mess.

Spirit Halloween employees like to keep stores neat.Courtesy of Spirit Halloween

Owing to the nature of pop-up stores or the excitement over the holiday, customers at Spirit Halloween stores tend to make messes. Big ones. “You could've just finished putting every mask neatly back on the racks, and half of them will be back on the floor before you've caught your breath,” Derek says. “It seems like everyone takes a little pride in the sections they helped set up and the animatronics they built, and that definitely manifests in how we feel about customers messing with those things.”

7. Spirit Halloween employees would prefer you not use the aisle as a dressing room.

Some customers like to try on outfits in the aisle instead of the dressing room, a habit that predated the current pandemic. (Spirit Halloween fitting rooms are closed this season.) Employees would still prefer you not try to dress—or undress—in the middle of the store. “It's very common to find people, mostly kids, trying on costumes in aisles,” Kota says. “We [did] have multiple fitting rooms to try to stop this from happening, but once again, people would rather do things themselves sometimes.”

8. Spirit Halloween employees move a lot of licensed animatronics.

Animatronics are a popular item at Spirit Halloween.Courtesy of Spirit Halloween

Among the most popular items in Spirit Halloween locations are the life-sized animatronics that provide a scary atmosphere for homes or parties. “Animatronics are one of our largest-selling items,” Kota says. “There's a certain group of people that love them and look forward to them annually. Some of our buyers buy them and use them for their haunted attractions. It's always nice to go to one and see a familiar face.”

While Spirit offers a number of original animatronic concepts—the Harvester of Souls being among the more popular—Kota says that customers usually gravitate toward licensed characters. “I've noticed that the most popular animatronics are our licensed ones. Pennywise [from 2017's It] and Sam [from 2007's Trick 'r Treat] have been huge sellers this year as was Michael Myers a few years ago. I've also noticed the ones that stay behind at the end of the season are almost always the swinging animatronics. I think they're interesting, but they don't sell as often as the others do.”

9. Spirit Halloween employees might sell you a used animatronic, but you need to get lucky.

Come the end of the season, Spirit Halloween locations often unload animatronics that were on display and no longer being manufactured. “Older animatronics, if I recall correctly, will stop being manufactured and then sold until it runs out,” Jayme says. “As for the displays, we do sell those at the end of the season. It's just a matter of putting your info on a waiting list.”

10. Spirit Halloween employees meet a lot of cosplayers.

Cosplayers are frequent shoppers at Spirit Halloween.Mike Mozart, Flickr // CC BY 2.0

It’s not just Halloween customers that Spirit Halloween stores service. According to Kota, cosplayers looking for that perfect accessory sometimes show up. “Spirit actually gets quite a bit of cosplayers and I personally think it's a great place to go for more specific items,” Kota says. “I'm sure we get even more cosplayers than I'm aware of since some customers like to talk about it and others don't say much about it.”

11. Spirit Halloween employees get a steep, steep discount once Halloween is over.

Between the standard employee discount and the after-Halloween fire sale available to customers, Derek says that he can go shopping in November and save a considerable amount of money. It’s one reason he keeps coming back. “It's hard to say no to an 80-percent discount during the November clearance sale,” he says. (The regular discount is 50 percent, and employees get an additional 30 percent.) “There's nothing like rewarding yourself after a busy season by spending $150 on, like, five or six things.”

12. Spirit Halloween employees sometimes get holiday shoppers.

Halloween means holiday shopping for some people.JJBers, Flickr // CC BY 2.0

For some customers, a Spirit Halloween store is a perfect place to start their holiday gift shopping. “I made a friend last year with a kid who comes in weekly to see if we have anything new in yet,” Kota says. “He's maybe about 7 years old and [he] and I go around the store almost every time he comes in and talk about new things and animatronics we have. His parents then secretly go around and buy him animatronics and props as Christmas presents. It's so nice to see his love for Halloween all year round. It reminds me of myself when I was his age.”