When 'Courage' Caused Controversy for Dan Rather

Kevin Winter, Getty Images
Kevin Winter, Getty Images

In early 1981, Dan Rather was profiled by a number of media outlets as he prepared to take over as news anchor of CBS Evening News that March. The venerable news program had been headlined by Walter Cronkite for the previous 19 years, with Cronkite typically signing off each broadcast by telling viewers, “And that’s the way it is.”

Speaking to journalists, Rather didn’t give any indication if or when he might adopt his own signature closing statement, a tradition in news exemplified by Cronkite, Edward R. Murrow (“Good night and good luck”), and Charles Osgood (“See you on the radio”), among others. But in one October 1981 interview, Rather did mention that one of his favorite words was courage.

“[Ernest] Hemingway thought that courage was grace under pressure,” Rather told The Boston Globe. “When it comes to courage, I have not been put to the test.”

Just five years later, Rather would find himself the focus of a situation that, while not necessarily requiring courageousness, tested his resolve in the face of public ridicule. It started when he concluded a summer newscast with a pithy send-off that was part self-help advice, part personal message, and somewhat confusing.

“And that’s the CBS Evening News for this summer-ending Labor Day,” he said. “Dan Rather reporting from New York.”

Rather paused, then added, “Courage. Good night.”

That an innocuous, two-syllable word like courage could cause such a stir is attributable in part to the landscape of the news media of the 1980s. In addition to newspapers, Americans got their information primarily from the three major networks: CBS, NBC, and ABC. Fox, which launched in 1986, didn’t offer primetime news programming; CNN, which debuted in 1980 and pioneered the 24-hour news cycle, didn’t hit its hard news stride until the 1990s (it was regularly referred to as the Chicken Noodle Network during its first decade on the air). As a result, the networks placed great emphasis on the approach and style of their news programming.

Contrasted against his counterparts—Tom Brokaw at NBC and Peter Jennings at ABC—Rather was considered a stern presence on television. The Rather “stare,” as one television critic put it, defied viewers to question the veracity of each report. Management urged Rather to lighten his tone, first by getting him to wear V-neck sweaters, then by interjecting misplaced quips into his reports. (“Ready, set, Gorbachev!” Rather declared before one segment on the then-Soviet Union leader.)

Still, an emphasis on human interest stories and audience loyalty kept the CBS Evening News on top of the ratings during the first few years of Rather’s tenure. The broadcast finished first among the three news programs for 200 straight weeks.

Then, in the summer of 1986, it fell behind. In the mercurial world of news, there was no one specific reason. Brokaw, whose program took the lead, was well-liked; but Rather bristled at suggestions of adopting a lighter tone and was adamant about returning to harder news.

When he came back from an August vacation in time for the Labor Day broadcast on September 1, 1986, he had decided to take a new approach to concluding the broadcast. “Courage” was added before Rather told viewers to have a good night. To some, it was peculiar. To media observers, it was a sharp departure from the kind of objectivity expected of journalists. Was Rather advising viewers to grow a backbone? Was he dismayed at the state of affairs? Others used it as fodder for comic takes in editorials.

Attempts to parse his use of the word went unaided by Rather himself, who cautioned people not to read into it. “Don’t overanalyze it,” he said. “There’s no deep, hidden meaning.” It was just a salutation he had used with friends for years and one that also happened to be one of his father’s favorite words. Rather used it to sign off on some of his radio broadcasts in the 1970s.

“If feels right to me and I think the audience will be comfortable with it,” he said.

CBS executives tried to talk him out of it. “I’m the only one who likes it,” Rather said of the internal response. Howard Stringer, a CBS Evening News producer who had just been named president of the CBS news division, said it was Rather’s “right” to close the broadcast however he liked, but stopped short of endorsing the habit.

Rather did it on Tuesday of that week, and again on Wednesday, but with a twist: Following a Bill Moyers report on the Texas-Mexico border, Rather said coraje, the Spanish word for courage. When that was met with derision, he labeled it an “ill-advised lark.”

Ultimately, Rather's sign off experiment was short-lived. It ended that Friday, with the anchor again wishing “courage” on his viewers. The following Monday, it was back to business as usual, with reports claiming that executives were finally able to convince the broadcaster to abandon his closing statement. September ended with the CBS Evening News again trailing the NBC Nightly News by one-half a ratings point.

Rather had the last word—of sorts—when he ended his tenure as the CBS Evening News anchor in March 2005. For his final broadcast, he looked into the camera and made one final statement. “And to each of you, courage,” he said.

The Big Squeeze: How Mr. Whipple Made Advertising History

Charmin toilet paper icon Mr. Whipple in 1999.
Charmin toilet paper icon Mr. Whipple in 1999.
Bob Riha, Jr., Getty Images

In the 1970s, a handful of famous faces dominated popular culture. There was scandalized former president Richard Nixon; the Reverend Billy Graham; daredevil Evel Knievel; and boxer Muhammad Ali, among others.

Dick Wilson had a face, not a name, that might have come close to being equally recognizable. The English actor was known to millions of Americans as Mr. Whipple, the nervous grocer who spent 21 years and more than 500 commercials pleading with fictional customers to please "don't squeeze the Charmin."

Born in Preston, England, on July 30, 1916, Wilson grew up in Ontario, where he worked as a radio announcer as a teenager, and attended the Ontario College of Art and Design majoring in sculpture. (He would also later serve in the Canadian Air Force during World War II.) Wilson, who was the son of two performers—his father was a vaudeville attraction and his mother a singer—designed scenery for a dance school after graduating and got compensated in the form of dance lessons. Those skills led to Wilson becoming a comedic acrobatic performer on the vaudeville circuit, which led to acting.

The MVP of TP

When Wilson got the call to audition for a toilet paper commercial in 1964, he had already built up a long career in stage, film, and television, including one-off appearances on everything from Bewitched to McHale’s Navy. The call for the commercial came from Wilson's agent, about whom the actor joked he had put on a missing persons list due to the lack of communication.

Toilet paper mascots were, of course, nothing new. As far back as the 1920s, brands like Scott and Charmin had used a variety of figures on packaging that had positive connotations—things like babies, angels, and puppies. Scott had Mr. Thirsty Fibre, a gentleman in a top hat who seemed downright ornery. Charmin, introduced by the Hoberg Paper Company in 1928, used a woman’s silhouette and later a baby to endorse their buttock wipe. (An employee described the pattern on the roll as "charming," leading to its name.)

These mascots were necessary in a time when being explicit about the quality of toilet paper was virtually forbidden. Until 1890, magazines wouldn’t even accept ads for toilet tissue. That year, The Atlantic agreed to print a photo of a package but didn’t allow any advertising copy to accompany it. And prior to 1975, television commercials weren’t allowed use of the phrase toilet paper. It was “bathroom tissue.”

This was the world Wilson found himself in when he beat out 33 would-be Whipples to become the face of the ad campaign. The character was named after George Whipple, a public relations director for ad agency Benton & Bowles, on the premise that no one else could sue Charmin parent company Procter & Gamble, which bought Charmin in 1957, for using their name.

The Big Squeeze

In the world depicted in the ads, Mr. Whipple was a grocer who appeared to have a great deal of anxiety over customers—typically giddy housewives—who couldn’t resist squeezing the Charmin products.

The premise was devised by Benton & Bowles copywriter John Chervokas, who said he was inspired by shoppers who squeezed fruit to evaluate its firmness before buying. Chervokas also wrote Mr. Whipple’s signature plea, “Please don’t squeeze the Charmin.”

But squeeze it they did, across 504 ads total from 1964 to 1985. The punchline was that even Mr. Whipple himself could not resist Charmin’s softness, and often gave in to the temptation to squeeze when no one was looking.

The spots were formulaic by necessity. “What are you going to say about toilet paper?” Wilson once asked. “I think we handle it the best way we can.”

A legend is born

In an industry where human mascots can have a high turnover rate—we’re looking at you, Dell Dude—two decades is a notable achievement. Wilson himself considered it a cushy job, once noting that it took just 16 days out of the year. Charmin also provided him with a monthly shipment of toilet paper.

In return, Wilson swore loyalty to Procter & Gamble, refusing to appear in any other commercials or endorse any other products. He also faithfully followed a morals clause in order to protect the character; "I can't be seen coming out of a porn parlor,” Wilson told the Chicago Tribune in 1985.

Wilson appeared sporadically after his retirement in 1985, returning for a series of ad spots in 1999 to celebrate a new, more absorbent version of Charmin. That led to a Lifetime Achievement Award, given to him by the company in 2000, though the ceremony was delayed after a Screen Actors Guild strike complicated things. (Wilson showed up at a rally with the line, “Please don’t squeeze the actors.”)

That same year, the Charmin bear was introduced. Wilson died at age 91 in 2007. While he probably never imagined he would become nationally known for endorsing toilet paper, he maintained a sense of humor about it. When queried about his career squeezing rolls, he enjoyed pointing out where he shot his very first commercial: in Flushing, New York.

He's Also a Client: The Saga of Sy Sperling's Hair Club

Upper Playground, YouTube
Upper Playground, YouTube

Divorced, depressed, and with his midsection growing, Sy Sperling stood in front of a mirror at his home in Long Island in the late 1960s and adjusted his hair. It wasn’t his hair, exactly, but a toupee purchased for the express purpose of obscuring his prematurely shiny crown.

Though he was only 26, Sperling had been losing his hair for years. Now that he was newly single, he felt self-conscious about his receding hairline, believing it would diminish his chances with the opposite sex. He tried combing tufts of hair from the side over to the front. He tried the toupee, which looked like a road-flattened beaver. He tried weaving, which knitted human locks to his existing strands; the first time he shampooed it, it collapsed into a ball of knotted hair.

Like many pioneering spirits before him, Sperling imagined that there had to be a better way—a solution to regaining his lost self-confidence and living the life he desired.

In the coming years, Sperling and his second wife, a hairstylist, would perfect an existing approach with irresistible marketing that provided a solution for millions of follicle-deprived individuals everywhere. And much of that success came from Sperling admitting that he was not just the president. He was also a client.

 

Baldness “cures” date back to the most ancient civilizations. Egyptians used hippopotamus and crocodile fat as hair growth stimulants. In Rome, burning donkey genitals and mixing the ashes with urine was believed to help grow luscious locks. Various concoctions involving poop were believed to work, too.

In more enlightened times, thinning hair could be addressed with transplantation surgery. In 1939, a Japanese dermatologist extracted hair-bearing skin and replanted it by punching a small hole on sites affected by burn injuries. This practice was mirrored by Norman Orentreich, a New York dermatologist who successfully planted hairs into a patient with male pattern baldness in the 1950s. Orentreich was the first person to observe that hairs on the sides of the head were largely resistant to shedding and would therefore remain in place when transplanted to the top or front of the head.

For decades, this was a crude surgical practice, giving rise to a number of patients who had hair sparsely transplanted and created a reputation for heads that appeared to be implanted with “plugs.” It wasn’t until the 1990s that transplants could be more densely packed, offering a convincing restoration of the hairline.

For Sperling, who was born in 1942 and in his 20s when his hair loss became apparent, invasive surgery that was still years away from being refined wasn’t an option. After his sister admonished him to “do something” about the thinning hair that was causing him such grief, he went to a hairstylist who recommended weaving. While somewhat effective, this only seemed practical if hair was remaining on top. Toupees were out, as Sperling had a particular concern over solutions that could fall off or become dislodged during more intimate moments.

"If you're dating and going to be having special moments, how do you explain, 'I got to take my hair off now?'" he asked.

Even with its drawbacks, weaving seemed like the best option. After learning the technique from his stylist, Sperling left his job in swimming pool sales and opened his own salon on New York City's Madison Avenue in 1968. Using $10,000 in capital from credit cards, he leased a vacant business that already had barber-style chairs. Soon, he and his new wife, Amy—who, it turned out, was indifferent to his hair shortage—perfected a technique in which they used a nylon mesh fitted to the scalp. The net-like fabric allowed the head to breathe and for hairs to grow out from under it. It also acted as a base for human hair strands to be woven on top and secured with a polymer adhesive. The entire “system” was secured to the client by weaving the mesh into the hair on the sides. The result was a relatively natural-looking addition that would remain in place through showering, exercising, and—key for Sperling—sexual activity.

The approach took off, enticing New Yorkers and celebrities alike. (Sperling later insisted Jimi Hendrix came in for a fitting in 1969.) Sperling’s business grew steadily throughout the 1970s, but by 1979, sales were leveling off. The problem was that even though he had happy customers, they were reticent to tell friends about their hair-replacement efforts, so word-of-mouth was not reliable. That’s when Sperling decided to advertise.

 

Sperling’s business, then known as the Hair Club for Men, debuted on national television in 1982. One early campaign featured testimonials from actual customers, but the response was minimal. Producers had shot a second spot featuring Sperling himself and considered it as a back-up plan in case the first approach failed. The infomercial aired late at night, when advertising time was cheapest.

Though Sperling was no trained actor or orator, he was genuine. “I’m not just the president,” he said. “I’m also a client.”

When it aired, the reaction was immediate. The Hair Club got 10,000 calls in a month. Interested parties received a brochure discussing various hair-system options and why Sperling’s approach worked. By 1991, there were 40 franchise locations, where clients paid between $2000 and $3500 for a custom mesh that used colored and textured hair to match their natural growth. A maintenance appointment every two months cost $65.

By 1993, the commercial was airing 400 times a day, costing Sperling $12 million annually in advertising expenses. But it was drawing up to $100 million annually in sales. In admitting what most men wouldn't, Sperling engendered trust—and profit.

 

Later, the Hair Club for Men would undergo several cosmetic alterations to its business model. Sperling moved away from strip-mall locations for his clinics and into commercial office spaces to help provide discretion. He even used initials—HCM—on signage to promote privacy.

The “For Men” was dropped as more women suffering from hair loss due to genetics or illness came looking for assistance. Sperling also provided assistance to kids with cancer diagnoses. Through it all, he sold something more than polymers and mesh: Hair Club trafficked in confidence and self-esteem. He allowed reporters to tug on his own hair as a demonstration of quality. It would barely move. "Not bad, eh?" he asked a Spy journalist in 1991. "It really is an amazing transformation."

The hair stayed in place, but Sperling didn’t. In 2000, he sold Hair Club for $45 million to a group of investors who turned around and sold it in 2005 to the Regis hair company for $210 million. Today, Hair Club still offers solutions similar to what Sperling marketed, as well as proven topical treatments like Rogaine (minoxidil), laser combs purported to stimulate growth, and transplantation surgery.

Sperling had an impressive 15-year non-compete clause for the initial sale and spent time in Vancouver and Florida until his death at age 78 in February 2020. Photographs of Sperling in his later years showed that the septuagenarian still had a full head of hair.

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