9 Secrets of Uber Drivers
Where would we be without Uber drivers? Probably still stuck at the pub or in some taxi line, wishing we were home in our pajamas instead. But while many of us take Uber rides all the time, we often don't know much about the experience of driving for the company. Mental Floss looked into what it takes to become an Uber driver, why they dread four-star reviews, and and why they just might profit if you vomit.
1. It’s pretty easy to become an Uber driver ...
There are only a few basic requirements to become an Uber driver. Applicants must have an eligible four-door vehicle, a valid U.S. driver’s license, and at least a year of licensed driving experience in the U.S., or three years if the driver is under 23 years old. Of course, they must also be of legal driving age. Applicants’ driving records and criminal history are checked via an online screening process. (Some critics of Uber have called for stricter security screening, arguing that drivers should be fingerprinted to better identify bad actors. In response, Uber has said that fingerprinting would pose “an unnecessary burden and cost.”) The process is usually relatively fast. Nichole Visnesky, a student who used to drive for Uber part-time in Greenville, North Carolina, said her application was approved within 24 hours, and she was driving shortly thereafter. “The car that I was driving wasn’t even in my name at the time, but it was still OK,” she tells Mental Floss.
2. ... But driving for Uber isn’t for everyone.
While it’s easy to get up and running as a driver, the job isn’t suited to everyone’s personality and skill set. For one, it requires good customer service skills, according to Catherine, a former Uber driver in Pittsburgh. Like any job in retail or food service, that sometimes means biting your tongue when dealing with difficult customers. “A friend tried to [drive for Uber] but got into an argument. Obviously it’s not for her,” Catherine tells Mental Floss. And because driving requires some physical rigidity and mental focus, it can be draining, too. “You get very tired because you’re constantly driving, sitting in the car, and you do have to pay attention,” Catherine says. “I would not have been able to do it full-time.”
3. Uber Drivers disagree about whether or not the pay is worth it.
If you peruse the “r/uberdrivers” forum on Reddit, you’re bound to see some differing opinions on the pay scale, which varies depending on “when, where, and how often you drive,” according to Uber. “Driving for Uber is a waste of time. Only do it if you’re homeless/jobless,” one Reddit user wrote last year. Shortly before the company's May 2019 IPO, many Uber drivers even went on strike to demand higher wages and better working conditions. (According to a 2018 study by the Economic Policy Institute, Uber driver compensation averages about $11.77 per hour, after deducting for Uber's fees and driver expenses.)
Yet both Visnesky and Catherine say they have had positive experiences. Catherine said she drove in the evenings and on weekends and earned anywhere between $200 and $800 per week, depending on how many hours she put in. She said the pay was enough to help her get through a tough time financially. “I love driving, so it was a perfect way to make money on my own terms and make more money than I would make in a store,” Catherine said. Visnesky said she mostly drove on Fridays and Saturdays and earned between $80 and $470 per weekend.
4. A four-star review can get an Uber Driver fired.
Maybe your Uber driver missed a couple of turns, so you decide to rate them four stars (out of a possible five) at the end of your trip. You may think this is still a pretty good review, but your driver probably feels differently. “Uber doesn’t educate its passengers as to what the rating system means, and how they should be applying it,” an Uber driver named Bob, who wished to be identified only by his first name, told PBS. “And I understand it’s perfectly reasonable in a five-star rating system to reserve your fifth star for the best situations, you know? Michelin stars for example. A four-star review in any normal situation would seem great! And, unfortunately, a four-star review on Uber’s system is a vote to have the driver fired.” That’s because drivers’ accounts can be deactivated if their ratings dip below a certain threshold; this varies by location, but is roughly around 4.6 stars. According to Uber, “There is a minimum average rating in each city. This is because there are cultural differences in the way people in different cities rate each other.”
5. Some Uber drivers put party lights in their car to make passengers happy (and get better ratings and tips).
Many of Visnesky’s passengers were drunk college students, so she decided to make their ride a little more memorable. “I eventually got lights to go under my floorboards, and they would get in my car and be like, ‘Whoa it’s the party Uber!’ They would be so stoked for it,” she says. Not only did it serve as a good icebreaker for conversation, but it also helped her ratings. Kahseem Panchoo, who at one point drove for Uber in New York City, also tricked out his 2013 Chevy Suburban by installing a light strip and disco ball. "Since people love to party, it matches their mood," Panchoo told the New York Daily News in 2016. "If they're going to a party or if they're coming from a party, they get excited." (It paid off, too. On one particular night, he received a $100 tip.) Bottles of water, snacks, and phone chargers are also surefire ways to impress passengers. Visnesky said she invested in two kinds of chargers for her car—one for Android and one for iPhone users.
6. Uber drivers might turn a profit if you barf in their car.
A typical Friday night for Visnesky usually involved shepherding drunk students around town, so she always kept plastic bags, disinfectant wipes, and other cleaning supplies on hand. During the year and a half that she drove for Uber, two people threw up in her car on two different occasions. One person was too drunk to know what had happened, and the other laughed and said, “I feel so much better now.” Though she let the first person slide, she filed a claim for damages in the latter case. She took a picture of the mess and sent it to Uber, and the customer was charged accordingly. “I was given like $80 for damages but I probably didn’t spend more than a few dollars to clean it,” Visnesky said, explaining that she just went to a car wash and wiped down her seats. “I only charged them because they were such jerks about it and laughed afterwards.”
7. Returning lost items can be a major inconvenience for Uber drivers.
According to Uber, the average driver returns 11 lost items per year. Phones, cameras, and wallets are the most commonly forgotten items, but there have also been reports of a mannequin, deer antlers, and fish tank (with fish and water inside) turning up in the backseat of a car, according to Uber’s Lost & Found Index for 2019. Naturally, the larger the object, the more difficult it is to return—and prior to 2017, Uber drivers weren’t compensated for returning objects. “It can be inconvenient,” Catherine says. She has gone out of her way to return both a phone and a wallet to separate passengers. However, Uber eventually started charging riders $15 for each lost item that was returned, and riders were also given the option of tipping their driver. Still, drivers have to fill out a form in the app when they return an item, then wait three to five days to receive the $15.
8. If they’ve gone out of their way to be friendly or helpful, Uber drivers think you should tip them.
The option to tip drivers wasn’t built into the Uber app until 2017; by then, the precedent may have already been set. Both Visnesky and Catherine said younger, college-aged passengers typically never tip. While neither of the women said tipping should be viewed as mandatory, they both agreed that tips are welcomed in exchange for good customer service. “I do think if I’ve gone out of my way or you’ve kind of made it a hassle, maybe you should consider that when you’re paying me,” Visnesky said.
9. Some Uber drivers want passengers to be more courteous when discussing new movies and TV shows.
Let’s suppose that you and a friend just watched Avengers: Endgame and you’re dying to discuss it during the Uber ride home. Just be mindful that your driver might also be dying to see it, and probably doesn’t want to have the ending spoiled for them. “I would be really upset if someone ruined Game of Thrones for me,” Visnesky said. When in doubt, ask your driver if it’s okay to talk about a certain show or movie. You might even get a five-star passenger rating for taking this extra step.