If you’ve ever conducted business at one of the nearly 10,000 CVS Pharmacy locations in the United States and count yourself among one of the estimated 62 million members of the store's ExtraCare discount incentive program, you’ve probably been handed a receipt that is more scroll than slip. These transactional documents, which have been known to literally be several feet of thermal paper long and full of merchandise coupons, are often wadded or folded up like a bath towel and handed off to the consumer.
Is this an environmentally mindful practice? And do these coupons really keep people coming back for more?
CVS has stated that the lengthy receipts are intended to demonstrate the value of being an ExtraCare member by offering ExtraCare Rewards, typically a dollar or percentage amount off of a single item or purchase. Some of the receipt's oversized real estate is also taken up by a solicitation to participate in a satisfaction survey. (Though it’s not likely that one of the questions is about the length of the receipt.)
Simply put, the chain wants to vividly illustrate the benefits of being an ExtraCare member, which also helps the company by allowing them to track your purchase history. The idea is that the Russian novel-length receipt will excite consumers who feel as though a surplus of savings are being delivered right into their hands.
The problem is that the coupons are often quick to expire or can sometimes exclude sale items, registering disappointment when a returning customer presents a slip for $2 off a bar of soap.
You can, of course, opt out of receiving a paper receipt through your ExtraCare account online or via the app, though the process requires a few steps to complete. The coupons will then be sent digitally via your smartphone. Since introducing that paperless option in 2016, the company claims it has saved 3 billion inches of paper that would otherwise have been squeezed into a ball and stuffed into your glove compartment.
Alternately, you can always use it to replace a broken window blind.
Which brings us to the other and possibly most important motivation for those long receipts: Social media engagement. The more people express dismay at those long receipts, the more exposure CVS receives. Considering their 2018 merger with health insurance giant Aetna cost more than $70 billion, some free publicity could come in handy.
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