Here's What Happens to Returned Mail-Order Mattresses

Returning a mail-order mattress is more complicated than it sounds.
Returning a mail-order mattress is more complicated than it sounds.
FotoDuets/iStock via Getty Images

Thanks to the compressive properties of foam, mail-order mattresses have become a big business in recent years. Companies like Casper and Tuft send rolled-up beds to consumers, who typically have 30 to 100 days to literally sleep on it before committing to the purchase.

While most seem satisfied, a percentage end up sending the mattress back for a refund. The problem is that it’s difficult to roll a decompressed mattress back up into a shipping tube. In short, an industry built on promising easy returns can’t often accept the returned merchandise. So what happens?

Maggie Koerth of FiveThirtyEight recently investigated. She purchased a mattress from Tulo, and, like many consumers, decided the firmness wasn’t to her liking. She wanted to exchange her medium-firm for a firm. The company told her she was best off simply donating the mattress to a charitable organization, though it was essentially hers to do with as she wished.

Thinking of reselling it, she eventually stumbled across a third-party service, Sharetown, that’s growing in popularity among mattress companies. Sharetown is a networking tool that connects a mattress retailer with a resale agent. The agent picks the mattress up from the customer and resells it via a community site like Facebook or Craigslist. If it sells, everyone gets a cut. (Except the customer, who received a refund from the mattress company.)

But not all mattress companies take this approach. Others, like Tuft & Needle, urge consumers to donate their unwanted mattress to a local charity or recycle it. Then they process a refund once the customer has delivered proof, like a donation receipt. They promise to enlist a third party to handle pick-up if necessary. Casper has a similar policy.

If all else fails, companies sometimes encourage buyers to donate to a friend or family member or simply give it away for free.

So does anyone actually try to stuff their rejected mattress back into a box and deliver it right back to the company? At least one guy did. Early on, Tuft & Needle found that someone was able to perform this challenging task. He then billed the company $300 for shipping.

[h/t FiveThirtyEight]

Take Advantage of Amazon's Early Black Friday Deals on Tech, Kitchen Appliances, and More

Amazon
Amazon

This article contains affiliate links to products selected by our editors. Mental Floss may receive a commission for purchases made through these links.

Even though Black Friday is still a few days away, Amazon is offering early deals on kitchen appliances, tech, video games, and plenty more. We will keep updating this page as sales come in, but for now, here are the best Amazon Black Friday sales to check out.

Kitchen

Instant Pot/Amazon

- Instant Pot Duo Plus 9-in-115 Quart Electric Pressure Cooker; $90 (save $40) 

- Le Creuset Enameled Cast Iron Signature Sauteuse 3.5 Quarts; $180 (save $120)

- KitchenAid KSMSFTA Sifter with Scale Attachment; $95 (save $75) 

- Keurig K-Mini Coffee Maker; $60 (save $20)

- Cuisinart Bread Maker; $88 (save $97)

- Anova Culinary Sous Vide Precision Cooker; $139 (save $60)

- Aicook Juicer Machine; $35 (save $15)

- JoyJolt Double Wall Insulated Espresso Mugs - Set of Two; $14 (save $10) 

- Longzon Silicone Stretch Lids - Set of 14; $13 (save $14)

HadinEEon Milk Frother; $37 (save $33)

Home Appliances

Roomba/Amazon

- iRobot Roomba 675 Robot Vacuum with Wi-Fi Connectivity; $179 (save $101)

- Fairywill Electric Toothbrush with Four Brush Heads; $19 (save $9)

- ASAKUKI 500ml Premium Essential Oil Diffuser; $22 (save $4)

- Facebook Portal Smart Video Calling 10 inch Touch Screen Display with Alexa; $129 (save $50)

- Bissell air320 Smart Air Purifier with HEPA and Carbon Filters; $280 (save $50)

Oscillating Quiet Cooling Fan Tower; $59 (save $31) 

TaoTronics PTC 1500W Fast Quiet Heating Ceramic Tower; $55 (save $10)

Vitamix 068051 FoodCycler 2 Liter Capacity; $300 (save $100)

AmazonBasics 8-Sheet Home Office Shredder; $33 (save $7)

Ring Video Doorbell; $70 (save $30) 

Video games

Nintendo

- Legend of Zelda Link's Awakening for Nintendo Switch; $40 (save $20)

- Marvel's Spider-Man: Game of The Year Edition for PlayStation 4; $20 (save $20)

- Marvel's Avengers; $27 (save $33)

- Minecraft Dungeons Hero Edition for Nintendo Switch; $20 (save $10)

- The Last of Us Part II for PlayStation 4; $30 (save $30)

- LEGO Harry Potter: Collection; $15 (save $15)

- Ghost of Tsushima; $40 (save $20)

BioShock: The Collection; $20 (save $30)

The Sims 4; $20 (save $20)

God of War for PlayStation 4; $10 (save $10)

Days Gone for PlayStation 4; $20 (save $6)

Luigi's Mansion 3 for Nintendo Switch; $40 (save $20)

Computers and tablets

Microsoft/Amazon

- Apple MacBook Air 13 inches with 256 GB; $899 (save $100)

- New Apple MacBook Pro 16 inches with 512 GB; $2149 (save $250) 

- Samsung Chromebook 4 Chrome OS 11.6 inches with 32 GB; $210 (save $20) 

- Microsoft Surface Laptop 3 with 13.5 inch Touch-Screen; $1200 (save $400)

- Lenovo ThinkPad T490 Laptop; $889 (save $111)

- Amazon Fire HD 10 Tablet (64GB); $120 (save $70)

- Amazon Fire HD 10 Kids Edition Tablet (32 GB); $130 (save $70)

- Samsung Galaxy Tab A 8 inches with 32 GB; $100 (save $50)

Apple iPad Mini (64 GB); $379 (save $20)

- Apple iMac 27 inches with 256 GB; $1649 (save $150)

- Vankyo MatrixPad S2 Tablet; $120 (save $10)

Tech, gadgets, and TVs

Apple/Amazon

- Apple Watch Series 3 with GPS; $179 (save $20) 

- SAMSUNG 75-inch Class Crystal 4K Smart TV; $998 (save $200)

- Apple AirPods Pro; $199 (save $50)

- Nixplay 2K Smart Digital Picture Frame 9.7 Inch Silver; $238 (save $92)

- All-New Amazon Echo Dot with Clock and Alexa (4th Gen); $39 (save $21)

- MACTREM LED Ring Light 6" with Tripod Stand; $16 (save $3)

- Anker Soundcore Upgraded Bluetooth Speaker; $22 (save $8)

- Amazon Fire TV Stick with Alexa Voice Remote; $28 (save $12)

Canon EOS M50 Mirrorless Camera with EF-M 15-45mm Lens; $549 (save $100)

DR. J Professional HI-04 Mini Projector; $93 (save $37)

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Why You Shouldn’t 'Heat Up' Your Car's Engine In Cold Weather

iStock/borchee
iStock/borchee

When the inside of your car is no warmer than the frozen tundra outside, it’s easy to believe you need to let your engine “heat up” for a minute or two by idling in your driveway before driving away. The old adage goes that giving your engine time to reach its normal operating temperature is easier on your car than hitting the gas as soon as you turn the ignition on. One 2009 study showed that, on average, Americans believed a car's engine should be left to idle for nearly four minutes in subfreezing temperatures—but it turns out this behavior is not only bad for your wallet and the environment, but your car as well.

In 2016, Business Insider spoke with former drag racer Stephen Ciatti to get to the bottom of this widespread myth. Ciatti has a PhD in mechanical engineering from the University of Wisconsin-Madison and has worked on combustion engines for nearly 30 years, so he knows a thing or two about how to best treat your car. And he says that idling your machine in the cold only leads to a shorter lifespan for your engine.

In older car models that relied on carburetors to run, frigid weather did pose a threat to engine performance. Gasoline is less likely to evaporate in colder temperatures, which would have led to carburetors failing to get the right mixture of air and fuel into the engine. This sometimes caused cars to stall out, and that's likely what led to the practice of heating up our vehicles in our driveways in the winter. But if you’re driving a car that was made in the past few decades, this is no longer something to stress over. Beginning in the 1980s, car companies began replacing carburetors with electronic fuel injection, which uses sensors to calculate the correct mixture of air and fuel to supply your engine with.

When temperatures dip below freezing, your engine is already aware of this and adjusts by introducing more gasoline into the fuel mix. By letting your car idle, you’re subjecting your engine to more gasoline-rich fuel than necessary, and this ends up stripping oil from your engine’s vital components.

"Gasoline is an outstanding solvent and it can actually wash oil off the [combustion chamber's] walls if you run it in those cold idle conditions for an extended period of time," Ciatti told Business Insider. He said this washing action can gradually "have a detrimental effect on the lubrication and life of things like piston rings and cylinder liners." So in the end, what you intend as gentle behavior toward your car’s engine could turn out to be the opposite.

Once your engine reaches a temperature of around 40 degrees it switches back to its regular fuel mixture, but idling doesn’t help it hit that point any faster. According to Ciatti, the fastest way to heat up an engine is to actually drive. But don’t take that as an excuse to go gunning down the driveway: Your engine will take between five and 15 minutes to reach a normal temperature from the moment you hit the gas. Until then, go easy on the pedal to avoid putting additional stress on your engine.

This article originally appeared in 2016.