Why Everyone Stopped Asking Jeeves

Getty
Getty

In 14 novels by comic author P.G. Wodehouse, spread over the course of a half-century, a fictional valet named Reginald Jeeves fielded questions of sartorial, societal, and personal etiquette posed by his employer, wealthy London socialite Bertie Wooster.

By the late 1990s, he was being asked where internet users could find nude photos of actresses.

It should be noted that the Jeeves of the Wodehouse books, which were eventually used as a template for the BBC series Jeeves and Wooster, was not quite the same Jeeves of AskJeeves.com, the web portal that debuted in 1997 and encouraged search engine users to field their curiosity in the form of a question. (“What’s the best restaurant in San Diego?” “What is Pamela Anderson’s home address?”) But enough similarities remained for the Wodehouse estate to toy with the idea of litigation in 2000, asserting the dot-com had co-opted the character without any financial arrangement.

That would prove to be the least of the site’s problems. After a spectacular initial public offering (IPO) on the stock market that rocketed from $14 to $190.50 a share, Ask Jeeves became a casualty of the search engine wars of the early 2000s. Eventually, their mascot would be escorted right out the door.


The original AskJeeves.com launch page.
Internet Archive

Long before Apple’s Siri and Amazon’s Alexa, Garrett Gruener had a notion to humanize information-gathering online. A graduate of UC San Diego, Gruener had been a venture capitalist in the burgeoning computing world of the 1980s. After founding and selling off Virtual Microsystems in the 1980s, he looked for other ways to explore the market and the potential of the internet to become a consumer-friendly user space.

By 1992, Gruener had an interface, but no face to put to it. He liked the idea of a virtual concierge, similar to the hotel employee who fields guest requests, but didn’t think Americans would know exactly what the word meant. He went with a butler motif instead, and named him Jeeves—not after the Wodehouse character, he claimed, but more in line with how the name had become synonymous with servitude. In partnership with his former Virtual Microsystems employee David Warthen, Gruener launched Ask Jeeves in April 1997.

Although Yahoo!, Alta Vista, and Excite were all in the market, Gruener felt Ask Jeeves set itself apart with its interface. His team had spent months building a library of "knowledge capsules," snapshots of answers to questions they felt would be most commonplace. If a question wasn’t addressed in their content, the site would default to a more general search.

For users overwhelmed with pages of results stemming from a simple search, Ask Jeeves was more refined—dignified, even—with Jeeves standing at attention near the search bar. Many of the queries were consumer-oriented—asking for the best eateries, plumbers, or hotels—while others sought the kind of information that required both urgency and specialized knowledge. “How to get rid of skunk smell?” was one common query. (Salaciousness won the day, however. One in five questions pertained to finding nude photos.)

Gruener’s hunch was correct. People enjoyed the direct, personalized navigation, and saw themselves as Ask Jeeves loyalists. He once compared them to Mac users, who had tunnel vision when it came to alternatives. By 1998, the site was handling 300,000 searches a day. By 1999, it was up to 1 million. After going public, shares climbed from $14 to $60 to $190.50.

Jeeves was poised to be the internet’s first breakout character. He appeared in a Macy’s Thanksgiving Day Parade float, reportedly the first web-based personality ever to do so. The site signed with high-profile Hollywood agent Michael Ovitz and plotted an aggressive merchandising campaign that would see toys, apparel, and other product further familiarize Jeeves to the public.

(None of this was lost on the Wodehouse estate, which questioned whether Ask Jeeves had infringed on their rights to the Jeeves character. While they owned the butler, the Jeeves of the web was not quite the Jeeves of the books, and both parties announced a non-disclosed settlement in 2000.)

Jeeves would finally lose his composure in 2001, when the dot-com bubble burst. Advertisers fleeing from web development led to mass casualties online. The company posted a $425 million loss in 2001; shares plummeted to 86 cents in 2002. Despite his sharp appearance, Jeeves was dangerously close to insolvency.


search-engine-land via Flickr // CC BY 2.0

Ask Jeeves would rebound from those dark times. The site was reconfigured to be more search-oriented with the addition of a third-party engine, and Jeeves was recast as more of a mascot; a 2003 ad campaign didn’t even feature him. That same year, Gruener was able to post the company’s first-ever profit, thanks in large part to an ad revenue deal with Google. But the behemoth in the search engine space wasn't sharing the market: It owned 32 percent of the industry compared to just 3 percent for Ask Jeeves.

In 2005, Barry Diller’s InterActive Corp. (IAC) purchased the site for $1.85 billion with an eye toward making it less about questions and more about general searches. Gruener departed; Ask Jeeves morphed into Ask.com, with the butler disappearing entirely the following year.

Why? Perceiving Jeeves to be representative of the 1990s internet culture, Diller and IAC believed his charm had run its course. “I don't see many tears on the floor," Diller said about the character’s absence.

While Diller had designs on being competitive with Google, it was not to be: That site went on to claim a clear dominance of the search market. By 2010, corporate support for Ask.com had dwindled, although the URL remains a part of the search engine landscape. Aside from a brief return in 2009 in the UK, Jeeves has been unavailable to field any additional questions.

The ChopBox Smart Cutting Board Has a Food Scale, Timer, and Knife Sharper Built Right Into It

ChopBox
ChopBox

When it comes to furnishing your kitchen with all of the appliances necessary to cook night in and night out, you’ll probably find yourself running out of counter space in a hurry. The ChopBox, which is available on Indiegogo and dubs itself “The World’s First Smart Cutting Board,” looks to fix that by cramming a bunch of kitchen necessities right into one cutting board.

In addition to giving you a knife-resistant bamboo surface to slice and dice on, the ChopBox features a built-in digital scale that weighs up to 6.6 pounds of food, a nine-hour kitchen timer, and two knife sharpeners. It also sports a groove on its surface to catch any liquid runoff that may be produced by the food and has a second pull-out cutting board that doubles as a serving tray.

There’s a 254nm UVC light featured on the board, which the company says “is guaranteed to kill 99.99% of germs and bacteria" after a minute of exposure. If you’re more of a traditionalist when it comes to cleanliness, the ChopBox is completely waterproof (but not dishwasher-safe) so you can wash and scrub to your heart’s content without worry. 

According to the company, a single one-hour charge will give you 30 days of battery life, and can be recharged through a Micro USB port.

The ChopBox reached its $10,000 crowdfunding goal just 10 minutes after launching its campaign, but you can still contribute at different tiers. Once it’s officially released, the ChopBox will retail for $200, but you can get one for $100 if you pledge now. You can purchase the ChopBox on Indiegogo here.

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The Fur Trade: How the Care Bears Conquered the '80s

Care Bears were one of the great merchandising success stories of the 1980s.
Care Bears were one of the great merchandising success stories of the 1980s.
Kristy Sparrow, Getty Images

How do you patent a teddy bear? That was the question facing executives at American Greetings, the popular greeting card company, and toy kingpin Kenner in the early 1980s. American Greetings was coming off the success of Strawberry Shortcake, an apple-cheeked sensation that adorned cards and hundreds of licensed products. Kenner was the force behind the Star Wars action figure line, which rolled out in the late 1970s and went on to become one of the biggest success stories in the history of the toy industry.

Now the two companies wanted to collaborate on a line of teddy bears. For Kenner, it was an opportunity to break into the lucrative plush toy market. For American Greetings, having a stuffed, furry iteration of a greeting card—complete with a name, a unique color, and an emotional message—was the goal. The solution? Put greeting card-esque designs on the bears's stomachs and call them Care Bears. It was a simple idea that proceeded to rake in roughly $2 billion in sales in the Care Bears's first five years alone.

 

Strawberry Shortcake was the brainchild of Those Characters From Cleveland, a creative subsidiary of American Greetings headed up by co-presidents Jack Chojnacki and Ralph Shaffer. (While on a business meeting on the West Coast, the two overheard a receptionist telling someone that “those guys from Cleveland” were there, inspiring the name.) Given a mission from Kenner to reinvent the teddy bear, a childhood staple since the turn of the 20th century, Those Characters recruited cartoonist Dave Polter and freelance artist Elena Kucharik.

Shaffer examined the rainbow, heart, and other greeting card designs submitted by Polter. He then examined the bear sketches turned in by Kucharik. They fit together like two puzzle pieces. Putting the colorful designs on the bear’s stomach gave it a quality similar to the sentimental cards American Greetings was known for.

Two Care Bears are pictured at the Boy Meets Girl x Care Bears Collection at Colette in Paris, France in February 2017
Care Bears symbolize friendship—and billions of dollars in revenue.
Kristy Sparrow, Getty Images

Those Characters continued to refine the look of the bears, compressing their frame and giving them a little extra volume to make them more squeezable, and a heart-shaped button on their rear ends identified them as Care Bears. American Greetings was able to secure a patent based on the graphic design of their bellies. Their two-dimensional look was fleshed out by Sue Trentel, a plush designer who was able to craft a teddy that resembled the drawings.

The creative team eventually settled on a lineup of 10 bears, each one a different color and reflecting a different emotional dimension. There was Bedtime Bear, Birthday Bear, Cheer Bear, Friend Bear, Funshine Bear, Good Luck Bear, Love-a-Lot Bear, Tenderheart Bear, and Wish Bear, along with one anomaly. To balance out the potential overdose of saccharine feelings, Grumpy Bear was added. In the narrative devised by Those Characters, the Care Bears lived in a giant castle and went out on missions of caring.

While Kenner was leading the charge in terms of marketing, American Greetings knew they had a premise with broad appeal. Before any Care Bears made it to shelves, the company secured 26 licensees to manufacture everything from clothing to bedsheets to coloring books. Retailers who may have been reluctant to devote store space to a new line of teddy bears were impressed by the support, leading chains like Walmart, Kmart, and Target to quickly sign on.

 

To complement the launch of the Care Bears at the 1983 Toy Fair in New York City, Kenner president Bernie Loomis mounted a major Broadway-style stage production at a cost of roughly $1 million. During the show, Strawberry Shortcake made an appearance to introduce the next great merchandising craze.

The bears went on sale that March and quickly sold out. Desperate for more product, Kenner promised a factory owner in Taiwan a new Mercedes if he could make 1 million more Care Bears—and quickly. (Kenner got their bears, and the factory owner got his car.) American Greetings had a 16-foot stretch of Care Bears cards lining the greeting card aisles. An animated series was a hit. The Care Bears Movie followed in 1985. By 1988, more than 40 million Care Bears had been sold. By 2007, the number was 110 million. The teddy bear had successfully been reinvented.

Several Care Bears are pictured on a table at the Boy Meets Girl x Care Bears Collection at Colette in Paris, France in February 2017
Care Bears have endured for nearly 40 years.
Kristy Sparrow, Getty Images

The Care Bears have been reintroduced several times, including in 2002, 2007, and 2013. American Greetings is still marketing the Care Bears under their Cloudco Entertainment brand. A new animated series, Care Bears: Unlock the Magic, began airing on Boomerang in 2019, while apparel and other licensing—like Care Bears Funko Pops! and Care Bears clothing for Mattel’s Barbie—is still going strong.

Why the enduring appeal? In 2007, Polter credited the secularized version of values that are often instilled in churches. The Care Bears were on a mission of sharing, loving, and caring—a greeting card message that never had to leave your side.