12 Secrets of Starbucks Employees

A Starbucks employee hard at work
A Starbucks employee hard at work
GIANLUIGI GUERCIA/AFP/Getty Images

With 277,000 employees across 24,000 retail locations, Starbucks is one of the largest restaurant brands in the world. These highly trained career caffeine dealers need to master drink recipes, cope with long lines, decipher inventive menu interpretations, and never lose their smile while doing it. To get a better sense of what working at Starbucks entails, we got in touch with three employees who served up details on pet peeves, the significance of apron colors, and why they’re not actually baristas. Here’s what else we found out.

1. Starbucks employees are referred to as partners, not baristas.

It would be technically incorrect to refer to a Starbucks barista as a barista. According to the company, they’re called partners. While that terminology might be meant to foster a sense of professionalism and commitment, it also has a financial meaning. “We’re referred to as ‘partners’ because a year into our employment, we get a small percentage in the company, so we’re all stock partners,” says AJ, a partner in Florida. Depending on the region, partners can make between $10 and $15 hourly, with 401(k) matching and health care. Some employees are also eligible for paid tuition through Arizona State University's online courses.

2. The color of their Starbucks apron means something.

iStock.com/anouchka

Most Starbucks employees don a green apron when reporting for work. But if you’ve ever seen a partner sporting a different color, it might indicate a certain level of seniority and experience. “Black aprons were given during a time when something called a Coffee Master program was in effect,” says M, a partner working in the Southeast. “People with those aprons worked very hard to learn everything about coffee through Starbucks. Starbucks had a program partners could receive certification through that involved lots of courses and training and coffee tastings. They’re the people to ask about types of coffee beans and teas. It’s also an indicator they’ve been with Starbucks a while because the program has been cut, at least in the U.S.”

Other apron variants include a cherished red version for holidays, and aprons with embroidered names that can also signify seniority. “It costs money to embroider an apron so managers won’t likely put a name on an apron unless that person seems unlikely to be part of turnover,” M says.

3. Starbucks partners aren't amused by the funny names you try to use ...

Starbucks employees typically ask for a customer’s first name when accepting a drink order. The name is written on the cup and called out when the order is ready. Sometimes, customers opt to use something other than what’s on their birth certificate. AJ has heard “Captain America," “Spider-Man,” "Daddy,” and “Barry Allen” (a.k.a. the Flash), among others. “We’ve heard it all before. You’re not funny. In fact, when people do this, I call out the drink and modifications instead of the name.”

4. ... And sometimes Starbucks employees have to deal with people who refuse to give their names at all.

Justin Sullivan, Getty Images

Some especially wary Starbucks customers won't give their first name to a green apron. “I do remember one time I asked a lady for her name and she said, ‘No, I don’t wanna give you my name,’” says Maria, a Starbucks employee in Canada. “[That] took me by surprise because I had never had someone refuse to give me a name before.” In the event of a no-name situation, partners will usually just call out the drink order.

5. Working at Starbucks makes you a caffeine fiend.

One of the big benefits of being a Starbucks partner? The free coffee. One big drawback? The free coffee. “I drink so much coffee it isn’t even funny,” M says. Employees trying new drinks or just picking up a coffee for hydration can lead to a considerable caffeine intake throughout the day—even on days off. “On days I don’t work, I still drink one to four cups a day or I’ll get a splitting headache," M says. "On days that I work, it can be the same to more, but the caffeine doesn’t help with alertness anymore. It’s lost its benefit.”

6. Starbucks employees might “decaf” rude customers.

Christopher Furlong, Getty Images

No one at Starbucks is ever going to tamper with your order with intent to cause harm, but particularly rude customers might be subject to a subversive “decaffing.” That’s when a caffeinated order is swapped out for decaf out of revenge. “I’ve ‘decaffed’ someone once or twice but it’s a sneaky task that can backfire and I’m too busy to put in the effort to decaf someone unless they’re spit-in-your-face horrible,” M says. “I’ve done it in front of my manager once and the customer was so incredibly horrible, my manager just nodded like she understood.”

7. Starbucks partners are happy to serve your dog a “puppuccino.”

Employees at Starbucks are generally pretty happy to see dogs, an especially common occurrence when working at the drive-thru window. You can ask for—and they may even offer to prepare—a “puppacino,” a cup full of whipped cream. Just don’t expect them to do any heavy petting. “We are not supposed to touch the dogs for food safety reasons,” M says. “But I’ve definitely thrown on some gloves or run to wash my hands [so I can pet them].” M adds that puppacinos should be a sporadic treat, as they’re full of sugar and not exactly part of a healthy diet.

8. Starbucks employees know you get confused about the drink sizes.

Chris Hondros, Getty Images

Starbucks has drawn criticism for using Italian words for their drink sizes. A tall is 12 ounces; a grande is 16 ounces; a venti hot, 20 ounces; a venti cold, 24 ounces; and a trenta (only available for certain drinks), 31 ounces. Owing to confusion or indifference, many customers still use the more common "small, medium, large" terms. If you're wondering whether that irritates partners, the answer is no. “I would say 30 percent of people use our terms and know what they mean,” AJ says. Others use the more common sizes, or whatever size they happen to see on the menu. The problem, AJ adds, is when customers order a size in Italian and then complain they didn’t know what it meant, necessitating a time-consuming change in the order.

9. New Starbucks hires are known as “green beans.”

To become a Starbucks partner, employees have to master a long list of drinks. During that training process, they’re referred to as “green beans.” But how much training they get depends on a store’s staffing. “The training experience can be a crapshoot,” M says. “We’ve gone through understaffed, overcrowded periods where green beans go through a revolving door due to lack of training. [They’re] almost just given an apron and asked to study the standard recipes when they like.” Ideally, M says that green beans are paired up with a senior employee and shadow them during a shift, asking questions and observing drink preparation and customer interactions. M believes proper training correlates with a lower turnover: “The better and longer and more dedicated the training, the less likely we have turnovers.”

10. Starbucks employees want to create a connection with you.

Joe Raedle, Getty Images

Starbucks partners have a corporate mandate to be friendly. It’s called the “customer connection,” and it’s highly valued by the company. “We are evaluated and scrutinized on our ‘customer connections,’” M says. “We are pushed to greet everyone by name if they’ve come in several times before. Even if we’re working drive-thru, we’re supposed to stop to greet someone entering the café. The cacophony of ‘Hi, welcome’ every time the door opens has startled a lot of customers. It’s almost Pavlovian and robotic, but we get confronted about not doing it multiple times per shift.” M says that that unforced interactions are preferable to sticking to the required script. “The only real time I enjoy the customer interaction is when it’s genuine and not the result of my forced ‘Any plans for the weekend?’”

11. Starbucks employees can run out of patience with drive-thru customers.

Unlike most other food and beverage service locations, Starbucks invites customers to customize orders. It’s a dizzying array of options that can take time to sort through when customers order via the drive-thru, and employees have noticed that people can be less than friendly while they wait in the queue. “I think one of the biggest culprits is people are desensitized to drive-thrus,” M says. “You’re not seeing your barista ring you up, one make your food, one make your drink as quickly as possible with sweat pouring down your face, burns on their hands, and their neck kinked.” Oddly, M notices those same people can soften their demeanor when they pull up in person to pay. “My coworkers have noted that a good percentage of people who were rude at the speaker box seem nicer at the window and think it’s funny that these customers seem to take on a new personality when they see us as humans. The same humans who took their order.”

12. Latte art can be tricky for Starbucks employees.

iStock.com/yktr

Starbucks partners can do latte art on request, but it’s slightly trickier than at other coffeehouses. “It’s really difficult and a learning curve because of the shape and size of our pitchers,” Maria says. “They are bigger and wider than the regular pitcher so it’s a bit harder to make good milk to do latte art with. So, don’t expect all partners to know how to do latte art. It’s hard!”

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12 Secrets of Spirit Halloween Employees

Spirit Halloween stores are a sign Halloween has arrived.
Spirit Halloween stores are a sign Halloween has arrived.
Mike Mozart, Flickr // CC BY 2.0

When Joe Marver founded Spirit Halloween in 1983, he probably didn’t have any idea his seasonal Halloween store would eventually grow to over 1300 locations in the United States and Canada. But now, seeing a Spirit pop-up materialize in a vacant building has become as much of a Halloween tradition as pumpkin carving.

In order to assist shoppers with Halloween costumes, decorations, and animatronic creatures, Spirit employs a small army of seasonal workers. To get a better feel for what goes into this spooky vocation, Mental Floss reached out to several current Spirit Halloween team members. Here’s what they had to say about everything from customers making a mess to the hazards of trying on a mask during this pandemic-heavy Halloween.

1. Most Spirit Halloween employees really, really love Halloween.

Why take on a seasonal job with no potential for year-round work? If you love Halloween and the macabre, it’s a dream job. “I've never once worked with an employee that didn't love Halloween,” Kota, a five-year veteran of Spirit Halloween in Kentucky, tells Mental Floss. “It's something that all employees have in common from my experience … It's a perfect place to meet people with the same interests.”

2. Spirit Halloween employees are supposed to open costume packages for customers.

Spirit Halloween employees are happy to help with your costume selection.Courtesy of Spirit Halloween

If a Spirit Halloween employee is eyeing you with a little bit of consternation, it might be because you ripped open a costume package. Owing to issues of loss prevention and hygiene—even before COVID-19 struck—Spirit’s policy is to let employees open items and then package them back up. But not every customer is willing to wait.

“Our employees are supposed to deal with opening and closing each and every package,” Kota says. “This way we don't have to worry about things coming out or going into the packages that aren't supposed to. Although we try hard to make it as easy and friendly as possible, some customers would rather do it themselves wherever they may be standing in the store.”

3. Spirit Halloween employees can’t keep astronaut helmets in stock.

Every season brings a different phenomenon to Halloween shopping. In 2018, it was the popular video game Fortnite. This year, it’s an astronaut helmet. Not the suit, just the helmet. The trend is due to the popularity of a smartphone game titled Among Us, which puts the player in the role of a space explorer.

“Despite what you might think, the suits themselves seem significantly less popular than the helmets themselves for reasons beyond my comprehension,” Derek, a Spirit Halloween employee in New Jersey for the past three years, tells Mental Floss. “It's still just a bit too early to say, but if the helmets keep shipping out at the rate they are, in-store stock will probably remain at a near-constant zero. If I'm recalling it right, all of the stores in my area currently have one helmet if any, and no more than five are being shipped to each store.”

4. Spirit Halloween employees can’t believe customers are still trying on masks.

It's probably not a good idea to try on Halloween masks this year.Mike Mozart, Flickr // CC BY 2.0

Despite newfound concerns over touching surfaces or being exposed to infectious particles, customers are still willing to try on masks in the store, even though someone else may have already been wearing it. “Ultimately the pandemic hasn't affected my store, aside from everyone needing to wear face masks while they're inside,” Jayme, a Spirit Halloween employee in Florida who’s worked there for four years, tells Mental Floss. “But people still ask to try things on and … they do still put masks on despite orange signs everywhere saying not to.”

Derek agrees. “If you've bought a mask from Spirit in any of the past seasons, there's a very high chance you're one of at least five people who’s worn that mask, and that's a conservative estimate for some of the masks. Despite the rule, I think I've seen that many people trying on [fictional creepypasta internet character] Jeff the Killer masks just in this past week.”

5. Spirit Halloween employees have seen some spooky things.

While a store full of scary costumes and props is a Halloween lover’s dream, some Spirit Halloween employees say it can also be the site of some spooky events. “An associate and I have both seen things swaying on the shelves as if someone walked by it, though nobody else is in the store,” Jayme says. “We've seen a few shadow movements as if people were hiding behind [a] corner. The funniest one [was] at closing time. One of my associates yelled ‘whoo’ and we heard a guy's voice say something in response. It totally freaked him out. It was one of our sound-activated hanging [animatronics].”

But not all employees get creeped out. “As much as I want to say that I've experienced anything creepy or paranormal, the store's about as creepy as a former Circuit City can be,” Derek says. Still, he's seen some strange things. “The lights used to turn off at the exact same time every day for about a month, there's always been the occasional inexplicable bang or creak, and some of the aisles do get messy a bit too quickly. One time, I was working at the fitting room. I sent a kid back with a previously unopened, dry Morphsuit costume [a full-body spandex outfit] and it came back warm and moist.”

Wet costumes aside, Derek won’t declare any paranormal activity just yet. “If I see a kid go flying across the store, I'll let you know.”

6. Spirit Halloween employees wish customers would stop making a huge mess.

Spirit Halloween employees like to keep stores neat.Courtesy of Spirit Halloween

Owing to the nature of pop-up stores or the excitement over the holiday, customers at Spirit Halloween stores tend to make messes. Big ones. “You could've just finished putting every mask neatly back on the racks, and half of them will be back on the floor before you've caught your breath,” Derek says. “It seems like everyone takes a little pride in the sections they helped set up and the animatronics they built, and that definitely manifests in how we feel about customers messing with those things.”

7. Spirit Halloween employees would prefer you not use the aisle as a dressing room.

Some customers like to try on outfits in the aisle instead of the dressing room, a habit that predated the current pandemic. (Spirit Halloween fitting rooms are closed this season.) Employees would still prefer you not try to dress—or undress—in the middle of the store. “It's very common to find people, mostly kids, trying on costumes in aisles,” Kota says. “We [did] have multiple fitting rooms to try to stop this from happening, but once again, people would rather do things themselves sometimes.”

8. Spirit Halloween employees move a lot of licensed animatronics.

Animatronics are a popular item at Spirit Halloween.Courtesy of Spirit Halloween

Among the most popular items in Spirit Halloween locations are the life-sized animatronics that provide a scary atmosphere for homes or parties. “Animatronics are one of our largest-selling items,” Kota says. “There's a certain group of people that love them and look forward to them annually. Some of our buyers buy them and use them for their haunted attractions. It's always nice to go to one and see a familiar face.”

While Spirit offers a number of original animatronic concepts—the Harvester of Souls being among the more popular—Kota says that customers usually gravitate toward licensed characters. “I've noticed that the most popular animatronics are our licensed ones. Pennywise [from 2017's It] and Sam [from 2007's Trick 'r Treat] have been huge sellers this year as was Michael Myers a few years ago. I've also noticed the ones that stay behind at the end of the season are almost always the swinging animatronics. I think they're interesting, but they don't sell as often as the others do.”

9. Spirit Halloween employees might sell you a used animatronic, but you need to get lucky.

Come the end of the season, Spirit Halloween locations often unload animatronics that were on display and no longer being manufactured. “Older animatronics, if I recall correctly, will stop being manufactured and then sold until it runs out,” Jayme says. “As for the displays, we do sell those at the end of the season. It's just a matter of putting your info on a waiting list.”

10. Spirit Halloween employees meet a lot of cosplayers.

Cosplayers are frequent shoppers at Spirit Halloween.Mike Mozart, Flickr // CC BY 2.0

It’s not just Halloween customers that Spirit Halloween stores service. According to Kota, cosplayers looking for that perfect accessory sometimes show up. “Spirit actually gets quite a bit of cosplayers and I personally think it's a great place to go for more specific items,” Kota says. “I'm sure we get even more cosplayers than I'm aware of since some customers like to talk about it and others don't say much about it.”

11. Spirit Halloween employees get a steep, steep discount once Halloween is over.

Between the standard employee discount and the after-Halloween fire sale available to customers, Derek says that he can go shopping in November and save a considerable amount of money. It’s one reason he keeps coming back. “It's hard to say no to an 80-percent discount during the November clearance sale,” he says. (The regular discount is 50 percent, and employees get an additional 30 percent.) “There's nothing like rewarding yourself after a busy season by spending $150 on, like, five or six things.”

12. Spirit Halloween employees sometimes get holiday shoppers.

Halloween means holiday shopping for some people.JJBers, Flickr // CC BY 2.0

For some customers, a Spirit Halloween store is a perfect place to start their holiday gift shopping. “I made a friend last year with a kid who comes in weekly to see if we have anything new in yet,” Kota says. “He's maybe about 7 years old and [he] and I go around the store almost every time he comes in and talk about new things and animatronics we have. His parents then secretly go around and buy him animatronics and props as Christmas presents. It's so nice to see his love for Halloween all year round. It reminds me of myself when I was his age.”