The Big Squeeze: How Mr. Whipple Made Advertising History
In the 1970s, a handful of famous faces dominated popular culture. There was scandalized former president Richard Nixon; the Reverend Billy Graham; daredevil Evel Knievel; and boxer Muhammad Ali, among others.
Dick Wilson had a face, not a name, that might have come close to being equally recognizable. The English actor was known to millions of Americans as Mr. Whipple, the nervous grocer who spent 21 years and more than 500 commercials pleading with fictional customers to please "don't squeeze the Charmin."
Born in Preston, England, on July 30, 1916, Wilson grew up in Ontario, where he worked as a radio announcer as a teenager, and attended the Ontario College of Art and Design majoring in sculpture. (He would also later serve in the Canadian Air Force during World War II.) Wilson, who was the son of two performers—his father was a vaudeville attraction and his mother a singer—designed scenery for a dance school after graduating and got compensated in the form of dance lessons. Those skills led to Wilson becoming a comedic acrobatic performer on the vaudeville circuit, which led to acting.
The MVP of TP
When Wilson got the call to audition for a toilet paper commercial in 1964, he had already built up a long career in stage, film, and television, including one-off appearances on everything from Bewitched to McHale’s Navy. The call for the commercial came from Wilson's agent, about whom the actor joked he had put on a missing persons list due to the lack of communication.
Toilet paper mascots were, of course, nothing new. As far back as the 1920s, brands like Scott and Charmin had used a variety of figures on packaging that had positive connotations—things like babies, angels, and puppies. Scott had Mr. Thirsty Fibre, a gentleman in a top hat who seemed downright ornery. Charmin, introduced by the Hoberg Paper Company in 1928, used a woman’s silhouette and later a baby to endorse their buttock wipe. (An employee described the pattern on the roll as "charming," leading to its name.)
These mascots were necessary in a time when being explicit about the quality of toilet paper was virtually forbidden. Until 1890, magazines wouldn’t even accept ads for toilet tissue. That year, The Atlantic agreed to print a photo of a package but didn’t allow any advertising copy to accompany it. And prior to 1975, television commercials weren’t allowed use of the phrase toilet paper. It was “bathroom tissue.”
This was the world Wilson found himself in when he beat out 33 would-be Whipples to become the face of the ad campaign. The character was named after George Whipple, a public relations director for ad agency Benton & Bowles, on the premise that no one else could sue Charmin parent company Procter & Gamble, which bought Charmin in 1957, for using their name.
The Big Squeeze
In the world depicted in the ads, Mr. Whipple was a grocer who appeared to have a great deal of anxiety over customers—typically giddy housewives—who couldn’t resist squeezing the Charmin products.
The premise was devised by Benton & Bowles copywriter John Chervokas, who said he was inspired by shoppers who squeezed fruit to evaluate its firmness before buying. Chervokas also wrote Mr. Whipple’s signature plea, “Please don’t squeeze the Charmin.”
But squeeze it they did, across 504 ads total from 1964 to 1985. The punchline was that even Mr. Whipple himself could not resist Charmin’s softness, and often gave in to the temptation to squeeze when no one was looking.
The spots were formulaic by necessity. “What are you going to say about toilet paper?” Wilson once asked. “I think we handle it the best way we can.”
A legend is born
In an industry where human mascots can have a high turnover rate—we’re looking at you, Dell Dude—two decades is a notable achievement. Wilson himself considered it a cushy job, once noting that it took just 16 days out of the year. Charmin also provided him with a monthly shipment of toilet paper.
In return, Wilson swore loyalty to Procter & Gamble, refusing to appear in any other commercials or endorse any other products. He also faithfully followed a morals clause in order to protect the character; "I can't be seen coming out of a porn parlor,” Wilson told the Chicago Tribune in 1985.
Wilson appeared sporadically after his retirement in 1985, returning for a series of ad spots in 1999 to celebrate a new, more absorbent version of Charmin. That led to a Lifetime Achievement Award, given to him by the company in 2000, though the ceremony was delayed after a Screen Actors Guild strike complicated things. (Wilson showed up at a rally with the line, “Please don’t squeeze the actors.”)
That same year, the Charmin bear was introduced. Wilson died at age 91 in 2007. While he probably never imagined he would become nationally known for endorsing toilet paper, he maintained a sense of humor about it. When queried about his career squeezing rolls, he enjoyed pointing out where he shot his very first commercial: in Flushing, New York.